RUCKUS R575

Standalone Solo AP R575 Software 122.1.1.575.57

Thu, 03 Sep 2026 15:53:22 -0700

This is the 122.1.1.575.57 Standalone Solo base image for R575 model APs.

How to create vSCG, SCI & vSPOT,vRIoT RMA on LiMAN Portal

Mon, 24 Aug 2026 09:00:07 +0000

Virtual RMA is used to transfer the RTU, Licenses and Support from old instance SN to new instance SN

Basic Hardware check guide for RMA

Wed, 19 Aug 2026 21:00:07 +0000

The bulk RMA are being raised without any basic details about the issue type and the troubleshooting done. This document is created to help the field engineer with a basic approach to isolate the hardware issue. Also, it helps to document the problem type which will be useful for Ruckus TAC to process the RMA further. Beyond the approach mentioned in the document, it is always advised to call the Ruckus support if any problem found in the Ruckus gear.

RUCKUS Unleashed R575 Access Point Quick Setup Guide

Fri, 24 Jul 2026 05:08:08 -0700

This Quick Setup Guide provides step-by-step instructions on how to set up your Unleashed R575 access point (AP).

Ruckus SmartZone (LT-GA) AP 7.2.0 Patch1 Software Release

Mon, 10 Aug 2026 07:36:09 -0700

Please read SmartZone (LT-GA) AP 7.2.0 Patch1 Release Notes before applying the patch.

RUCKUS Unleashed AP 200.19 (MR) Software Release for R575

Fri, 24 Jul 2026 07:33:25 -0700

This is RUCKUS Unleashed AP 200.19 (MR) Software Release for R575 model APs.

Applying this code to a ZoneFlex or SmartZone managed AP will convert its function to Unleashed.

RUCKUS Unleashed 200.19 (GA) Release Notes for upgrade path, new AP models, and features in this release.

External DPSKs over Radius Server

Thu, 09 Jul 2026 09:00:08 +0000

This article explains how to configure DPSK with an external Radius Server.

RUCKUS R575 Access Point Quick Setup Guide (QSG)

Mon, 22 Jun 2026 03:31:44 -0700

This Quick Setup Guide provides step-by-step instructions on how to field-install the RUCKUS R575 access point (AP). For detailed information on planning the installation, performing a site survey, and operating the R575, refer to the RUCKUS Outdoor Access Point User Guide.

RUCKUS AP R575, Release Notes supporting SmartZone 7.2.0

Fri, 19 Jun 2026 02:11:32 -0700

RUCKUS AP R575, Release Notes supporting SmartZone 7.2.0

SmartZone R575 (GA) AP Patch 7.2.0 Software Release

Mon, 22 Jun 2026 09:46:09 -0700

Please read SmartZone R575 GA AP Patch 7.2.0 Release Notes before applying the patch

IP class specifications for Ruckus APs

Fri, 19 Jun 2026 17:00:08 +0000

IP67 means the unit can be dropped into a body of water up to a meter deep for half an hour, while IP68 guarantees protection in water up to 1.5m deep for the same period of time. Both are resistant to dust.

vSZ 7.2.0 (LT-GA) Software Release (.ximg image)

Mon, 15 Jun 2026 07:51:22 -0700

This Virtual SmartZone (vSZ) system version 7.2.0 (LT-GA) consists of the following build:

• Controller Version: 7.2.0.0.243

• Control Plane software Version: 7.2.0.0.91

• AP Firmware Version:7.2.0.0.1337

Please read SmartZone 7.2.0 (LT-GA) Upgrade Guide and Ruckus SmartZone release notes 7.2.0 (LT-GA).

APs registration status as Pending on SCG

Mon, 15 Jun 2026 09:00:08 +0000

This article gives you information on why the APs are showing up as registration pending on the SCG

How to enable PuTTY session logging to capture all RUCKUS CLI outputs into a single file for RUCKUS TAC support cases.

Tue, 09 Jun 2026 09:00:08 +0000

How to enable PuTTY session logging to capture all RUCKUS CLI outputs into a single file for RUCKUS TAC support cases.

Disable WLAN Service on a Radio of an AP

Fri, 05 Jun 2026 21:00:09 +0000

Enable or Disable WLAN Service on a Radio of an AP

RUCKUS ICX7250 Module 2 Ports with 1G SFPs Fail to Link Up on Remote Device After Reload

Fri, 05 Jun 2026 21:00:07 +0000

When RUCKUS ICX7250 module 2 (10G-capable) ports are populated with 1G fiber SFPs and connected to another switch (e.g., ICX7450), the link may work initially but fail to come back up after the ICX7250 is reloaded. The remote device shows DOWN/DOWN while the ICX7250 shows UP/UP or LACP blocked. This is caused by the ICX7250 not re-running auto-negotiation after a reload when operating 1G SFPs in the 10G module. Defect: DEFECT000628047.

RUCKUS ICX PoE Ports Flap After Stack Reload Due to Non-PD Detection Race Condition

Thu, 04 Jun 2026 21:00:09 +0000

After a stack reload on RUCKUS ICX-7150, ICX-7250, or ICX-7450 PoE models, ports may continuously flap for several minutes up to an hour before stabilizing. This is caused by a race condition where the Ethernet link comes up faster than the PoE controller can mark the port as powered, resulting in the connected device being incorrectly classified as a Non-PD (Non-Power Device).

Secondary RADIUS on Standalone

Thu, 04 Jun 2026 01:00:08 +0000

Secondary RADIUS server is only available while creating a HotSpot WLAN on Standalone APs.

Error Message After Upgrade – Optics <-> Speed Mismatch, Replace with SFP Optic

Tue, 02 Jun 2026 17:00:12 +0000

After upgrading to FastIron 08.0.90 or later, 10G SFP+ ports configured with speed-duplex 1000-full display an optics mismatch error. This is expected behavior introduced in 08.0.90.

How to Configure Encrypted RADIUS on RUCKUS ICX Switches

Tue, 02 Jun 2026 17:00:10 +0000

How to configure encrypted RADIUS communication on RUCKUS ICX switches using PAP or EAP methods.

TFTP Error "Code 1 – File Not Found" on RUCKUS ICX Switches

Tue, 02 Jun 2026 17:00:10 +0000

Explains why RUCKUS ICX switches display the error TFTP: received error request -- code 1 message File not found and how to resolve it.

System Timezone is not reflecting to the WLAN Time Schedules?

Mon, 01 Jun 2026 05:00:08 +0000

Customer have setup local time zone on SZ to Pacific in System > General Settings > Time. However, their WLAN Time Schedules are still working in GMT.

RUCKUS FastIron — OSPF Does Not Redistribute New Routes After Modifying a Prefix-List or ACL Used by a Route-Map

Fri, 29 May 2026 13:00:08 +0000

On RUCKUS FastIron, when a prefix-list or ACL referenced by a route-map is modified (e.g., a new entry is added), OSPF does not automatically pick up the change for redistribute connected route-map or redistribute static route-map. The new route will not appear in the OSPF database until the redistribute command is removed and re-added under the OSPF process. This is expected FastIron behavior and applies to all ICX platforms and firmware versions.

How to Configure Error Disable Recovery on RUCKUS ICX Switches

Thu, 28 May 2026 21:00:08 +0000

Error disable recovery allows RUCKUS ICX switches to automatically re-enable ports that were shut down due to a security or protocol violation, eliminating the need for manual intervention.

SmartZone AP Events & Alarms - Retention Limits

Thu, 28 May 2026 01:00:09 +0000

The article provides information related to the data retention periods for SZ-H and SZ-E in regards to the AP events and the AP alarms.

Value for 'sip' parameter in URL redirection in SZ WISPr scenario

Mon, 25 May 2026 21:00:09 +0000

This article explains the value associated with 'sip" parameter which is used in POST URLs and how the web server certificate uploaded on SmartZone decides it's value.

How to Disable Weighted Round Robin (WRR)

Mon, 25 May 2026 21:00:08 +0000

WRR is the default QoS scheduling mechanism on RUCKUS ICX standalone switches. To disable it, replace it with Strict Priority (SP) or Mixed (SP + WRR) using either the global qos mechanism command or a custom qos scheduler-profile.

How to Change the Source IP Address for DHCP Relay Agent on RUCKUS ICX Switches

Fri, 22 May 2026 21:00:09 +0000

By default, a RUCKUS ICX switch acting as a DHCP relay agent uses the IP address of the outgoing interface (the interface facing the DHCP server) as the source IP in relayed DHCP packets. In many deployments — particularly those using VRRP-E, MCT, or firewall-secured DHCP paths — it is necessary to change this behavior so the relay agent uses the incoming interface IP (the interface facing the DHCP client) instead. This article explains how to configure this using the ip bootp-use-intf-ip and ip bootp-gateway commands, and documents a known issue on certain firmware versions.

How to restrict APs to Legacy mode of operation for client compatibility

Fri, 22 May 2026 21:00:08 +0000

This article describes two different methods to disable WiFi6/7 on the AP WLAN and the radio to resolve compatibility issues with legacy client devices.

RUCKUS One (R1) WebUI — Minimum Screen Width Requirement and "Missing the Bigger Picture" Warning

Thu, 21 May 2026 17:00:14 +0000

RUCKUS ICX Layer 3 Routing Protocols and Static Route Configuration

Thu, 21 May 2026 17:00:10 +0000

Brocade Layer 3 Routing Protocols

How to originate RADIUS Proxy traffic from a specific IP/VLAN in SmartZone?

Wed, 20 May 2026 21:00:10 +0000

This article explains about configuring a UDI (User Defined Interface) that can be used to source all the RADIUS Proxy traffic in SmartZone.

OSPF Link Cost and Reference Bandwidth

Wed, 20 May 2026 13:00:09 +0000

This article explains how OSPF link cost is calculated based on reference bandwidth on RUCKUS ICX devices, and how incorrect or inconsistent settings can lead to suboptimal path selection.

I have not received the purchased license/support order

Mon, 18 May 2026 21:00:09 +0000

Who do I contact for a refund on Ruckus Support or License

Mon, 18 May 2026 21:00:09 +0000

Article has information about getting refund for the support and licenses ordered incorrectly by the customer

Enabling WMM and power save on Ruckus

Thu, 14 May 2026 17:00:11 +0000

Ruckus APs support WMM by default, and they advertise U?APSD capability (the WMM Power Save mechanism) so that clients can use it when enabled on the WLAN.

How to Change the Gateway IP Address Used for BootP and DHCP Requests on RUCKUS Switches

Thu, 14 May 2026 17:00:10 +0000

When a RUCKUS Layer 3 switch forwards BootP or DHCP requests, it inserts a Gateway IP Address (giaddr) into the packet. By default, this is the lowest-numbered IP address on the receiving interface. This article explains how to override this behavior and configure a specific IP address for DHCP relay (gateway stamping).

Understanding Spanning Tree Root Guard (Root Protect) on RUCKUS Switches

Thu, 14 May 2026 17:00:08 +0000

Spanning Tree Root Guard (root-protect) on RUCKUS switches prevents unauthorized or misconfigured switches from becoming the root bridge. This feature enforces a stable Layer 2 topology by blocking ports that receive superior BPDUs. This article explains how Root Guard works and how to configure it.

How does Ruckus AP detect client's IP address?

Thu, 14 May 2026 01:00:17 +0000

IP address is learnt by the AP using different methods such as snooping the DHCP packets, ARP packets, snooping the Data packets from clients with static IP etc.

OKTA RADIUS app support with Ruckus WiFi

Thu, 14 May 2026 01:00:13 +0000

Okta radius app do not support WiFi authentication.

Where can I find the list of Guest Passes generated on SmartZone?

Wed, 13 May 2026 13:00:20 +0000

This article explains where to find the list of Guest passes generated on SmartZone.

Juniper switch/router DHCP option 43 for Ruckus controller managed APs

Wed, 13 May 2026 01:00:14 +0000

How to configure DHCP scope on Juniper switch/router for Ruckus controller managed APs

Is Dynamic VLAN supported on Tunneled SSID on SmartZone?

Tue, 12 May 2026 21:00:11 +0000

SmartZone supports Dynamic VLAN (DVLAN) on Tunneled SSID as well.

RUCKUS ICX – How to Configure or Determine Router ID

Tue, 12 May 2026 17:00:09 +0000

This article explains how the Router ID is automatically selected and how to manually configure it on RUCKUS ICX switches.

How to Configure VSRP on RUCKUS ICX Switches

Mon, 11 May 2026 05:00:07 +0000

How to configure Virtual Switch Redundancy Protocol (VSRP) for L2 and L3 redundancy with sub-second failover on RUCKUS ICX switches.

Estimated upgrade time for two ZD in Smart Redundancy

Fri, 08 May 2026 21:00:10 +0000

The time it takes for the ZD to upgrade themselves and all APs depends on number of APs and if Mesh is enabled.

How to Properly Dispose of RUCKUS Electronic Waste (E-Waste)

Fri, 08 May 2026 13:00:12 +0000

Guidance on proper and legal disposal of end-of-life RUCKUS networking equipment.

Metro Ring Configuration

Fri, 08 May 2026 13:00:10 +0000

Metro Ring Protocol (MRP) is a proprietary FastIron feature that prevents Layer 2 loops and provides sub?second failover in ring topologies. It is designed as a faster alternative to STP for Metropolitan Area Network (MAN) deployments and supports larger ring sizes with quicker reconvergence. MRP requires STP to be disabled and is not supported on VDX or ICX?6430?C platforms.

Limits on R610 running on 802.2af (15w max) power

Fri, 08 May 2026 01:00:14 +0000

R610 requires 802.3at power for full operation. When powered by PoE providing only

SmartZone Report Filename format details

Thu, 07 May 2026 05:00:07 +0000

SmartZone report filenames include a string of digits after the text. This article outlines the details of these digits.

SCG/SZ Reports sent via email

Thu, 07 May 2026 05:00:06 +0000

Setting up SCG/SZ to send scheduled reports via email

HSTS protection can break redirect for Chrome and Android browser error

Tue, 05 May 2026 05:00:08 +0000

Browser protection mechanism can affect WiSPr and Guest Access portal redirection.

NTP Configuration Examples for Brocade Campus (FastIron) Devices

Tue, 05 May 2026 05:00:07 +0000

CLI configuration examples for NTP on Brocade Campus FastIron devices, covering server/client mode, peer configuration, strict and loose authentication, broadcast server and client setup, and NTP interface context.

How to retrieve Access Point board information?

Mon, 04 May 2026 13:00:10 +0000

Use the "get boarddata" command from AP or controller CLI (ZD/vSZ/SZ) to retrieve detailed access point hardware information such as serial number, MAC address, and antenna details.

Vendor specific Radius attribute configuration for authenticating specific user group

Mon, 04 May 2026 13:00:09 +0000

This article explains usage of radius attributes to allow only specific group(s) to access wireless network.

Setting Time-Based Scheduling of WLANs on Ruckus Cloud

Mon, 04 May 2026 13:00:08 +0000

Time-based scheduling Icon of WLAN can be accessed in the Menu WiFi > Network List > Network Details > Venue.

RUCKUS SmartZone GUI reflects ICX status as Offline when it is confirmed Online and Healthy

Fri, 01 May 2026 17:00:08 +0000

If basic reachability is verified and Firewall is not blocking port 22 and 443 between ICX and VSZ communication, the offline status could be related to a known ICX reverse ssh tunnel defect

RADIUS Command Authorization Does Not Override System Privilege Level for Read-Only Users

Thu, 30 Apr 2026 17:00:08 +0000

When RADIUS command authorization is configured on a RUCKUS ICX device, commands permitted by the RADIUS server may still be rejected for read-only users. This occurs because RADIUS command authorization does not override the user's system privilege level. A user authenticated at privilege level 5 (Read Only) can only execute read-only commands, regardless of what additional commands the RADIUS server permits. To allow a user to execute higher-privilege commands, the user's privilege level must be set accordingly on the RADIUS server.

Ruckus ICX - How to Configure Remote Access Restrictions

Wed, 29 Apr 2026 01:00:08 +0000

How to restrict remote management access (Telnet, SSH, SNMP, Web) on ICX switches. Covers the legacy client commands (08.0.x) and the new management access command (09.0.x and later).

Ruckus ICX - Stack Units Spontaneously Rebooting Due to Out-of-Sync After Firmware Upgrade (linkdampen Fix)

Sun, 26 Apr 2026 17:00:10 +0000

After upgrading ICX stack switches from FastIron 08.0.30 to 08.0.90 or 08.0.91, stack member units may spontaneously reboot due to an out-of-sync condition between units. The issue is caused by stacking link microflaps triggering a verification mismatch, which forces affected units to reboot. The fix is to enable the linkdampen feature on stacking ports, which suppresses microflaps and prevents the out-of-sync condition.

Unleashed gateway checking shuts off radios

Sun, 26 Apr 2026 17:00:10 +0000

Unleashed Access Points become unreachable if no Default gateway is configured with MESH enabled

ICX-7250-24P Providing PoE to an AP Ruckus R610

Fri, 24 Apr 2026 17:00:12 +0000

ICX-7250-24P may not be able to power all 24 ports when Ruckus R610 APs are connected via PoE injectors. The PoE injectors cause the APs to negotiate as 802.3at Class 4 devices, which doubles the per-port power allocation (up to 30W) and exceeds the switch's total PoE budget when all ports are in use. This results in APs intermittently powering on/off and signal drops.

PIM Does Not Operate on VRRP Virtual IP (VIP) Interfaces on RUCKUS ICX Switches (Working as Designed)

Fri, 24 Apr 2026 05:00:13 +0000

In RUCKUS ICX deployments using multicast routing, Protocol Independent Multicast (PIM) does not operate on Virtual Router Redundancy Protocol (VRRP) Virtual IP (VIP) addresses. PIM is supported only on physical Layer?3 interfaces (VE interfaces). If multicast routes point to a VRRP VIP, multicast traffic will fail. This behavior is working as designed.

How can I advertise a WLAN SSID only on one radio band?

Thu, 23 Apr 2026 21:00:10 +0000

Combination of WLAN Groups and AP Groups can achieve a WLAN SSID on only one radio band.

Minimum bandwidth required between two vSCG in redundant setup

Wed, 22 Apr 2026 21:00:09 +0000

Bandwidth

Why do APs report stuck beacons or high airtime on 2.4G radios?

Wed, 22 Apr 2026 21:00:08 +0000

High interference can cause APs to raise NF and report stuck beacons

Resetting FastIron ICX Switches to Factory Defaults

Tue, 21 Apr 2026 09:00:08 +0000

This article describes how to reset a RUCKUS/Brocade FastIron (ICX) switch configuration to factory defaults by erasing the startup configuration and reloading the device. It also covers important cautions, platform/version caveats, stack-specific behavior, and an alternate recovery method available from OS mode.

How to report an error or type in a support document or guide?

Mon, 20 Apr 2026 05:00:11 +0000

Ruckus Networks invites users to email documentation feedback to Ruckus-Docs@ruckusnetworks.com, including the document title, part number, and relevant page number.

OID's to retrieve the GPS location of outdoor Access Points connected to a ZoneDirector

Fri, 17 Apr 2026 17:00:11 +0000

Specific OID's to find the GPS latitude and longitude of ZD managed access points.

Can a Standalone AP detect rogue devices?

Fri, 17 Apr 2026 17:00:10 +0000

A standalone AP cannot detect rogue devices.

AP ZD connectivity in remote location

Fri, 17 Apr 2026 17:00:09 +0000

When ZD is placed behind a firewall with the IP address of the ZD mapped to an external port forwarded IP address, do not specify the internal IP address of the ZD in limited ZD discovery, because the AP is forced to join only the internal IP address, though you do a set director ip to an external port forwarded IP address.

Will a factory reset delete the license file on a ZoneDirector?

Thu, 16 Apr 2026 21:00:11 +0000

ZD factory reset will not delete the AP license file

How to retrieve the log files from SmartZone via CLI ?

Thu, 16 Apr 2026 21:00:10 +0000

This procedure explains how you can upload the log files from the SZ to an FTP server.

Out of Delivery Area - RMA

Thu, 16 Apr 2026 17:00:19 +0000

What is ODA?

ICMP Redirect Verification

Thu, 16 Apr 2026 17:00:16 +0000

This Knowledge Base Article explains how to verify whether ICMP Redirect is enabled or disabled on RUCKUS ICX switches running FastIron routing code. It provides the correct CLI command, explains how to interpret the output, and clarifies the expected behavior.

LED Status on Ruckus Indoor APs

Tue, 14 Apr 2026 09:00:07 +0000

Details of LED status on Ruckus Indoor Zone Flex APs

What is the Domain name and IP address of the Ruckus License server ?

Fri, 10 Apr 2026 21:00:11 +0000

The domain name of Ruckus License server is ruckuswireless.flexnetoperations.com and it must be whitelisted in the firewall for licensing synchronization as IP address might change.

Recommended hardware resource requirement for Ruckus IOT Controller?

Wed, 18 Feb 2026 18:00:09 +0000

This article outlines the recommended hardware and virtual resource requirements necessary for optimal performance of the Ruckus IoT Controller (vRIOT) across supported hypervisor platforms.

RSSI/LQI values for the IOT devices and its significance

Wed, 18 Feb 2026 18:00:07 +0000

This Article provides the details on the RSSI LQI values seen for the IOT devices and what are the desired values for a stable communication between IOT devices and IOT Gateway

Why Ruckus AI?Driven Cloud RRM Requires Rogue AP Detection Enabled for Optimal Performance

Thu, 12 Feb 2026 14:00:09 +0000

This article explains why enabling Rogue AP detection at the zone or venue level is essential for the optimal operation of Ruckus AI?Driven Cloud Radio Resource Management (RRM). Rogue AP detection allows the AI?RRM engine to accurately assess RF interference sources and dynamically optimize channel planning based on real?time RF conditions.

Understanding Granularity in Data studio on RAI

Mon, 02 Feb 2026 10:00:09 +0000

Granularity in Data studio while creating charts and schedules

RUCKUS AI (formerly known as RUCKUS Analytics) Webhook for ServiceNow

Mon, 02 Feb 2026 10:00:08 +0000

This article will explain the integration for the RUCKUS AI and ServiceNow ticketing system

Does Ruckus save user's personal data in it's database

Mon, 02 Feb 2026 10:00:07 +0000

Ruckus cloud offers social media authentication for WLAN's. This article will provide an insight on how it is done and if the data is stored on Ruckus database.

Modify Resource Group of any user in RUCKUS AI (formerly known as RUCKUS Analytics)

Fri, 30 Jan 2026 22:00:09 +0000

Limitation and procedure to modify the resource group assigned for users in RUCKUS AI

Managing Users in RUCKUS AI (formerly known as RUCKUS Analytics)

Fri, 30 Jan 2026 14:00:08 +0000

Article explains how to add internal and 3rdparty users in RUCKUS AI and manage them.

Viewing the Licenses for RUCKUS End Customers in the RUCKUS One Cloud Portal

Fri, 30 Jan 2026 14:00:07 +0000

This article provides instructions on how to view RUCKUS One License for RUCKUS End Customers in the RUCKUS One Cloud Portal

Wireless client performance degradation after vSZ is upgraded to R6.1.2 P3

Fri, 23 Jan 2026 14:00:07 +0000

This Article is created in reference to the TSB-2024-012: Wireless client performance degradation after vSZ is upgraded to R6.1.2 P3

SZ (SmartZone) - Unable to upload the license file on controller Reason Import license date to node failed: Internal error

Thu, 22 Jan 2026 22:00:08 +0000

This article explains a known limitation where SZ cannot process license files larger than 200KB and provides a workaround.

How to enable/disable Notifications/alarms on Ruckus Cloud(R1)

Tue, 20 Jan 2026 14:00:09 +0000

This article describes how to enable or disable notifications and alarms in Ruckus Cloud (R1) by configuring notification preferences from the administrative dashboard.

Ruckus Unleashed to Ruckus One (R1) Migration

Tue, 20 Jan 2026 14:00:08 +0000

This article explains how to convert existing Ruckus Unleashed Access Points (APs) into Ruckus One (R1) cloud-managed APs. Since there is no direct in-place migration from Unleashed to Ruckus One, the process involves re-flashing the APs with Solo firmware and then onboarding them into Ruckus One Cloud.

service.StorageService @@3001,cassandraError,Repair session failed: was recorded every day

Sat, 17 Jan 2026 02:00:07 +0000

This article explains why the following message appears in event.log around 01:00 UTC daily, even after a fresh installation of SmartZone: --- 2024-11-06T01:00:50+00:00 127.0.0.1 service.StorageService @@3001,cassandraError,Repair session failed:

SCI GUI showing error "Unable to retrieve header information due to an unexpected error"

Sat, 17 Jan 2026 02:00:06 +0000

Explanation of SCI GUI showing error "Unable to retrieve header information due to an unexpected error" and how to fix it

New Feature SZ AP restricted access/ACL White List Requirements

Tue, 13 Jan 2026 18:00:14 +0000

Guidelines for configuring the new Restricted AP Access feature introduced in SmartZone (SZ) 5.2, designed to protect APs from unauthorized external network access.

Multi-gigabit Ethernet requires clean cable runs (TSB 2020-003)

Tue, 13 Jan 2026 18:00:14 +0000

Multi?gigabit Ethernet (2.5GbE/5GbE) requires high?quality, standards?compliant cable runs. Any imbalance or deviation from TIA/EIA cabling specifications may cause links to establish at only 1 Gb/s or gradually downshift to 1 Gb/s over time.

No data tunnels, no remote peer available

Mon, 12 Jan 2026 22:00:14 +0000

Access Points (APs) fail to establish data tunnels, and the WebGUI shows the message “no remote peer available.”

R510 Max Possible Bandwidth on 2 Pair Connection

Fri, 09 Jan 2026 22:00:13 +0000

This article explains bandwidth and PoE limitations when using only 2 pairs of a standard 4?pair UTP cable to connect R510 Access Points.

IPs and Ports that need to be open in Firewall for Ruckus One

Fri, 09 Jan 2026 14:00:11 +0000

To allow proper communication between managed APs and Switches and Ruckus One, customers must allow specific URLs, Ports, and IPs in their firewall.

Understanding Configuration Backup Compatibility Across RUCKUS SmartZone(SZ) Models

Fri, 09 Jan 2026 14:00:10 +0000

This article explores the compatibility of configuration backups across various SZ models. We provide a comprehensive matrix to illustrate which models support configuration backup from other models.

VLAN port assignment through Switch configuration profile in RUCKUS One

Thu, 08 Jan 2026 18:00:11 +0000

This article summarizes on how switch configuration profile works in RUCKUS One.

'Get' unable to load Private Key message when trying to decrypt AP / SW Registrar certificate.

Thu, 08 Jan 2026 18:00:10 +0000

A 'Get' error message appears when trying to decrypt the AP / SW registrar certificate.

Clients with very poor RSSI values are connecting to APs even though the RSSI-based Association Rejection threshold is set to -75 dBm.

Tue, 06 Jan 2026 18:00:09 +0000

The client was able to successfully associate with the AP even though its RSSI value was below the 'RSSI-based Association Rejection threshold'. We identified that this behavior was due to the lack of OCE support on the client.

How to configure CLI Profile on R1 when multiple ICX switches are provisioned with static IP addresses

Tue, 06 Jan 2026 18:00:08 +0000

This article describes the steps for provisioning multiple Ruckus ICX switches with static IP address using a CLI configuration profile on Ruckus One (R1).

SZ API: query/ap URI call only displays 10 records

Tue, 06 Jan 2026 02:00:14 +0000

This article explains how to use API attributes page and limit to display more than 10 records per API call in SmartZone.

Does RUCKUS One support COA

Tue, 06 Jan 2026 02:00:14 +0000

Customers often look for Change of Authorization (CoA) functionality in Ruckus One (R1) documentation. This article clarifies the current status of CoA support based on information provided by the Product Line Management (PLM) team.

Access points blocked on Ruckus Cloud Due to Country Code Restriction

Mon, 05 Jan 2026 18:00:09 +0000

An error appears in the Events tab of the customer's Ruckus One account indicating APs are not permitted for use in the configured country.

Not able to see the power mode on the H510\R700 AP from the CLI

Thu, 01 Jan 2026 14:00:10 +0000

Understand the power mode and how to resolve if the AP is not able to fetch its power mode details.

AP License Utilization on Zone Director, SmartZone, Ruckus Cloud

Wed, 31 Dec 2025 22:00:12 +0000

This article explains how AP licenses are consumed across different Ruckus platforms: Zone Director (ZD), SmartZone (SZ), and Ruckus One (R1).

What is the impact of changing NAS Request Timeout value in RUCKUS Products

Wed, 31 Dec 2025 22:00:11 +0000

The NAS Request Timeout is configured under the WLAN RADIUS Options. The default value is 3 seconds, and the maximum value can be 20 seconds. Modifying this value does not cause Access Points (APs) or Controllers to reboot. However, wireless clients may experience a brief disruption because the AP radios (2.4 GHz and 5 GHz) reset for a few seconds when the new configuration is applied.

AP Registrar or SW Registrar API Failure 401 Unmatched IP.

Wed, 31 Dec 2025 14:00:08 +0000

AP Registrar unable to add/modify/delete entries get 401 error

How to upgrade ZD by validating the Upgrade path on release notes from any Particular version

Tue, 30 Dec 2025 14:00:09 +0000

This article explains how to validate the upgrade path for Zone Director (ZD1200) firmware using release notes and ensure AP model compatibility before upgrading.

Remote Packet Captures on SZ Interface

Tue, 30 Dec 2025 14:00:09 +0000

Steps to take remote packet captures on SZ interfaces for troubleshooting

Geo redundancy config sync overwrites target cluster system time zone

Fri, 26 Dec 2025 14:00:08 +0000

This article explains why the system time zone on the target cluster is overwritten during Geo-Redundancy configuration synchronization.

How to factory reset or factory default different type of Ruckus Access points?

Thu, 25 Dec 2025 18:00:09 +0000

This article explains both physical and CLI-based factory reset procedures for different types of Ruckus Access Points (APs).

How to download or restore Zonedirector configuration backup using CLI

Thu, 25 Dec 2025 18:00:08 +0000

Article explains how to download or restore configuration backup on ZD using CLI.

URLs to be Allowed in Firewall for RUCKUS AI (formerly known as RUCKUS Analytics)

Tue, 23 Dec 2025 22:00:16 +0000

To ensure proper communication between SmartZone (SZ/vSZ), APs, and switches with RUCKUS AI, customers must allow port 443 (HTTPS) and specific URLs in their firewall configuration.

How to link access points with RUCKUS-AI (formerly known as RUCKUS Analytics) AP license pool?

Tue, 23 Dec 2025 22:00:16 +0000

This article explains how to link APs with RUCKUS-AI AP license pool.

Rogue Devices monitor page is not visible for partner domain administrators

Tue, 23 Dec 2025 14:00:10 +0000

Administrators created within a Partner Domain and assigned to a Partner Domain permissions group cannot see the Rogue Devices option in the SmartZone GUI. This behavior is by design.

How do I install and enable the latest ENA driver for VSZ to have Enhanced Network Support on an Amazon EC2 instance running Red Hat 6/7?

Mon, 22 Dec 2025 18:00:11 +0000

Enhanced Networking Adapter (ENA) support is required for certain EC2 instance types (e.g., c5.9xlarge) to run vSZ on AWS. Without ENA, these instance types will not be supported.

PD stopped responding to LLDP PoE TLVs from PSE. Previous LLDP negotiated power values will be retained.

Mon, 22 Dec 2025 18:00:09 +0000

Some Aruba/HP switches may log the message: “PD stopped responding to LLDP PoE TLVs from PSE. Previous LLDP negotiated power values will be retained.” This occurs when a Ruckus AP with dual Ethernet ports is powered via PoE.

Disable an AP radio managed by SmartZone

Fri, 19 Dec 2025 18:00:10 +0000

This article explains how to disable a specific radio (2.4 GHz or 5 GHz) on an AP managed by a SmartZone (SZ) controller using both GUI and CLI methods.

"Change Update Schedule" Option is not visible for the Venue's via RUCKUS One ( R1 )

Thu, 18 Dec 2025 14:00:08 +0000

When attempting to set an upgrade schedule for a Venue in RUCKUS One (R1), the “Change Update Schedule” option may not appear. This article explains why this happens and how to verify the conditions. If all Venues are already updated to the latest recommended firmware version, the option will not be available. It will reappear when a new firmware release becomes available.

How to factory reset different Zone Director models

Wed, 17 Dec 2025 18:00:12 +0000

This article explains factory reset procedure for all the ZD models.

AP lost connection to SmartZone after a recent upgrade - AP certificate lost issue

Wed, 17 Dec 2025 18:00:11 +0000

This article explains about a issue where post upgrading the controller and upgrading the AP zone firmware, AP may lose the connection to SmartZone (SZ) due to its device certificate lost. Applicable to APs migrating to R1 from SZ or Zone Director (ZD)

SZ 7.x – Unable to See the AP Auto Re-Home Feature

Tue, 16 Dec 2025 18:00:11 +0000

The AP Auto Re-Home feature is used in Active-Active redundancy environments. If you cannot see this feature after upgrading to SZ 7.x, check the cluster configuration.

[CVE-2021-44228] Apache Log4j2 RCE impact on UMM and FM

Tue, 16 Dec 2025 18:00:10 +0000

This article explains the impact and steps to mitigate the impact of [CVE-2021-44228] Apache Log4j2 RCE on Unleashed Multisite Manager (UMM) and Flex Master (FM)

Is there any impact of CVE-2023-52160 and CVE-2023-52161 on Ruckus Products?

Tue, 16 Dec 2025 18:00:09 +0000

This article is created to answer customers queries on the impact of CVE-2023-52160 and CVE-2023-52161 on Ruckus Products

The licensing features available on Ruckus Switches

Mon, 17 Nov 2025 14:00:09 +0000

Article has got information about the different types of licensing and their features available on Ruckus Switches

Access Point (AP) Crash and Reboots Troubleshooting

Tue, 14 Oct 2025 17:00:13 +0000

AP reboots due to different reasons like Kernel Panic, Watchdog timeout, Problem Detected, Power Cycle, Application reboot etc. Support log must be collected for the affected APs to analyze the reason of troubleshooting. If possible, APs should be upgraded to latest recommended release for better stability.

RUCKUS SmartZone controller cluster is out-of-service / down / services are offline / cannot access the web UI

Tue, 14 Oct 2025 17:00:11 +0000

A SmartZone node goes out-of-service due to different reasons like one or many applications not online, network reachability, abnormally high CPU, memory or disk space. Configurer.log can be used to investigate more details about the service that caused the node to go out of service. When more than one node goes out of service, Cluster goes out of service as well. Remedial step will depend on the cause, however, restarting services is a general resolution if the node is out of service due to one or multiple applications in offline state. If caused by network reachability, check if all the interfaces are up and they can communicate with the other nodes interfaces.

How to troubleshoot speed / throughput issues on RUCKUS WLAN solutions?

Tue, 14 Oct 2025 17:00:10 +0000

Throughput issues on 802.11 networks can significantly impact the performance and user experience. This article provides a detailed guide to identifying and resolving common throughput problems on the RUCKUS networks WLAN product line.

SZ license transfer post RMA

Tue, 23 Sep 2025 17:00:09 +0000

This article explains the process of license transfer from defective SZ to replacement SZ

How to migrate Smart Zone APs to Ruckus Cloud using the Switch Over Cluster feature.

Fri, 30 May 2025 17:00:10 +0000

The following KB will walk thru the steps necessary to convert SmartZone controller managed APs to Ruckus Cloud Wi-Fi.

Redirecting to Guest access login does not work.

Fri, 30 May 2025 17:00:07 +0000

*Wlan and VLAN are configured correctly *Open Isolated Wlan *Switch port is configured correctly with the appropriate vlan for the guest wlan *Client has a valid (statically assigned) IP for the subnet *Client can see the wlan and associated and is in Unauthorzed state *Opening a browser does not get the client to be re-directed to the guest login page

How to enable system level Debug on the RWG

Tue, 28 Jan 2025 18:00:06 +0000

This article provides instructions to enable debug on the RWG

How to change PoE class for switch port from panel page on R1

Mon, 20 Jan 2025 18:00:07 +0000

The article describes the navigation to configure PoE class for ICX Switch from Panel page on Ruckus One

Why ICX 7150 and ICX 7650 switches do not retain clock date and time upon power cycle?

Mon, 20 Jan 2025 10:00:07 +0000

ICX 7150 and ICX 7650 switches do not retain clock date and time after power outage

Does FQDN hostname is allowed for AAA server radius entry

Fri, 17 Jan 2025 12:00:07 +0000

I am getting an error message when typing the Hostname of the Radius server instead of the IP address on ZoneDirector or SmartZone WebUI,

ICX switches won't sync with RWG with error "Unable to establish a connection to this device"

Fri, 27 Dec 2024 18:00:06 +0000

Customer have multiple switches added to RWG and would like to enable sync on them so that they could control ICX config using the RWG. When attempting to generate the Config diff for the switch, we got an error "Unable to establish a connection to this device."

Required data for PoE troubleshooting on ICX Switches

Tue, 17 Dec 2024 04:00:07 +0000

Required data for PoE troubleshooting on ICX Switches.

How to process replacement and retrieve defective parts for South Africa?

Mon, 02 Dec 2024 16:00:08 +0000

RMA process for South Africa

Replacement models for the End-of-Life (EOL) Access Points

Mon, 02 Dec 2024 16:00:07 +0000

How do we process replacements for the End-of-Life Access Points when we do not have stock in local warehouse?

Processing replacements for Philippines

Fri, 29 Nov 2024 10:00:09 +0000

How to configure SZ admin user authentication against RADIUS server

Mon, 25 Nov 2024 22:00:06 +0000

The article describes SZ management user configuration for authentication using a Radius server

Spelling and Grammatical Error in RUCKUS SmartZone Guest Access Self Registration Page

Mon, 25 Nov 2024 12:00:10 +0000

There is an existing spelling and grammatical error in the Guest Access Self Registration page. This issue is fixed in the SmartZone 6.1.2 Patch 2 version and the 7.0.0 version.

R610 AP models reboot continuously after updating them to 6.1.2

Mon, 25 Nov 2024 12:00:09 +0000

R610 AP model or 802.11ac Wave 2 AP models reported Continuous Reboot issues after updating them to 6.1.2 Version on RUCKUS Smart Zone. This article explains the steps to identify the reported issue on the next available release notes and apply the fix through AP Patch and Firmware upgrade on Controller.

RUCKUS One Licensing Compliance Overview for Managed Service Provider (MSP)

Wed, 20 Nov 2024 22:00:07 +0000

RUCKUS One is a cloud-based management platform that offers various licenses for managing networking devices. The Compliance page provides key insights into license allocation, utilization, and availability for Managed Service Providers (MSP). This overview will guide you through how to monitor and manage RUCKUS One licensing compliance for Managed Service Provider (MSP) account.

SDPPI - Indonesia RMAs

Mon, 11 Nov 2024 18:00:07 +0000

Processing replacements for Israel

Mon, 11 Nov 2024 18:00:06 +0000

How to Assign an IP address to a virtual interface on a Layer 3 ICX RUCKUS switch

Tue, 05 Nov 2024 18:00:07 +0000

How to Assign an IP address to a virtual interface on a Layer 3 ICX RUCKUS switch

Processing replacements for Singapore

Tue, 22 Oct 2024 01:00:07 +0000

How to prevent internet sharing by the client devices using Personal Hotspot which are connected to the RUCKUS Access Points(AP)

Fri, 18 Oct 2024 21:00:07 +0000

Mobile personal hotspot is a feature of the device itself, this cannot be controlled by the Wi-Fi Access point infrastructure.

Entitlements eligible for SFP/Optic replacements

Thu, 17 Oct 2024 21:00:06 +0000

Eligibility to replace SFP-Optic parts

Zone Director registration (under Administer->Registration) displays an error

Wed, 02 Oct 2024 09:00:09 +0000

Error says: "The registration name can only contain alpha-numeric characters, underscores, and hyphens, but the first character cannot be underscores or hyphens

License upgrade query in Smart Redundancy below 9.9 version

Wed, 02 Oct 2024 09:00:08 +0000

Adding AP licenses does not affect the network for ZD's in Smart Redundancy, but both ZD's must have same number of AP licenses if running below 9.9 version

Geo-Redundancy Licensing Concept

Wed, 02 Oct 2024 09:00:08 +0000

Article has got information about Geo-redundancy licenses and the way they work

How to activate and download RDY (Redundant controller) support and licenses

Wed, 02 Oct 2024 09:00:07 +0000

Activating the RDY support on secondary ZD and downloading RDY licenses from support portal

SNMP support on Ruckus One Wi-Fi controllers?

Tue, 24 Sep 2024 15:00:07 +0000

Ruckus already supports SNMP functionality in RUCKUS One controller

RUCKUS-One :: AP and switch admin password visibility to the customers

Fri, 20 Sep 2024 07:00:06 +0000

This article explains whether the admin password for the Access points and switches are visible for the customers in RUCKUS-One

Schedule APs to restart using AP CLI Script

Thu, 19 Sep 2024 13:00:07 +0000

The document provides a step-by-step process for executing a CLI script to reboot all Access Points (APs) within a specified zone. It includes instructions for creating and uploading the script, as well as information on blacklisted commands. Additionally, it highlights the importance of checking the box if blacklisted commands are present to enable the "OK" option for execution.

How to process Wireless RMAs for Morocco?

Mon, 16 Sep 2024 07:00:06 +0000

How to process Wireless RMAs for Morocco?

Ruckus Unleashed Multi-Site Manager (UMM) Licensing

Thu, 12 Sep 2024 19:00:08 +0000

Article has got information about UMM licensing

RUCKUS One re-login shows error

Tue, 10 Sep 2024 19:00:07 +0000

Login issues with RUCKUS One WebUI can usually be resolved by refreshing the session, re-typing the URL, or clearing your browser's cache and cookies. If these solutions don't work, don't hesitate to contact Ruckus Support for help. By following the steps shared in this article, you should be able to quickly resolve the issue and regain access to your account.

What is RDY SKU and how does Smart Redundancy work?

Tue, 10 Sep 2024 11:00:06 +0000

Ruckus introduced the RDY SKU (Support Key Upgrades) in April 2023, to enhance the capabilities and reliability of ZoneDirector (ZD) deployments, particularly those configured with redundancy in mind. This article explores what RDY SKU is and how Smart Redundancy works to ensure seamless network management and minimize downtime in case of failures.

All about 3 Legged RMA

Fri, 06 Sep 2024 21:00:06 +0000

This procedure is to be followed when a reseller or distributor is providing RMA replacement services such as 4-hour on-site, same-day replacement, etc to the end customers.

NPS Server configuration to restrict users to connect to specific SSID using a radius attribute

Tue, 03 Sep 2024 11:00:07 +0000

Mutiple WLANS can use the same AAA server, the KB shows demo configuration for windows NPS on how to restrict users to a certain WLAN with the help of an attribute called "Called station ID" and the AD user group.

RUCKUS AI (formerly known as RUCKUS Analytics) or Cloud Analytics license - 90 day trial period on the first customer onboarding

Mon, 02 Sep 2024 19:00:06 +0000

Article explains how to get free 90 days trial of RUCKUS AI/Cloud Analytics.

RUCKUS One & RUCKUS AI activation with 180 Day Grace Activation Period

Thu, 22 Aug 2024 21:00:07 +0000

Why do I see Radio type as 802.11axa and 802.11axg in Unleashed

Thu, 15 Aug 2024 11:00:07 +0000

This article explains why we see 802.11axa and 802.11 axg for Radius types in Unleashed after upgrading to 200.16. This also explains about the new standards in Wifi7

Who can activate vSPoT RTU

Thu, 15 Aug 2024 11:00:07 +0000

Article provides an understanding of why the end user must accept the terms and conditions of buying a Right to Use License prior to activating and downloading the license.

Activating Licenses for RUCKUS End Customers from the RUCKUS One Web Interface

Thu, 15 Aug 2024 11:00:06 +0000

RUCKUS One now offers visibility into unactivated purchases.

Ruckus ICX 7650 PREM License

Tue, 13 Aug 2024 15:00:08 +0000

Ruckus ICX 7650 uses Self-Authenticated Upgrade (SAU) feature to enable license features.

Radius Blast Vulnerability (CVE-2024-3596)

Fri, 09 Aug 2024 23:00:07 +0000

Patch fix for the Radius Blast (CVE-2024-3596) vulnerability is available for CloudPath running on 5.12.5614 version. This KB gives the detail steps on how to apply the Patch fix.

Location of RWG asset ID

Thu, 08 Aug 2024 03:00:06 +0000

Where do i find the RWG asset ID needed to open a case

List of basic Support and License required for vSZ, vSPoT and SCI

Fri, 02 Aug 2024 07:00:13 +0000

This article explains the required list of Support and Licenses for the vSZ, vSPoT and SCI

What does the Ruckus Customer Support portal provide?

Fri, 02 Aug 2024 07:00:12 +0000

This article describes the main features of the Ruckus Customer portal as a comprehensive support tool that gives the customer a single destination to address their support needs.

Licensing concept on ZD 1200 in Smart Redundancy Mode

Fri, 02 Aug 2024 07:00:10 +0000

Article describes the licensing concept on ZD 1200 in smart redundancy mode.

Licenses Missing on the Replacement ZoneDirector

Thu, 01 Aug 2024 21:00:10 +0000

Steps to get Licenses on the Replacement ZoneDirector

How to Download Licenses from Ruckus Support Portal

Thu, 01 Aug 2024 21:00:09 +0000

How to Download Licenses from Ruckus Support Portal

SZ failed report generation

Thu, 01 Aug 2024 09:00:07 +0000

Report generation is failed.

How to open a Support Case on the Ruckus Support Portal

Wed, 31 Jul 2024 09:00:06 +0000

Customer would like to open a support case via Ruckus Networks Support Portal

Access to Ruckus Cloud Wi-Fi trial account

Wed, 31 Jul 2024 01:00:07 +0000

Customer's registering on the Cloud portal for trial account

Recovering Your Ruckus Cloud Account

Wed, 31 Jul 2024 01:00:07 +0000

Cloud Portal & Support Portal are interlinked, resetting your password on the Support Portal (support.ruckuswireless.com) will reset your Cloud Portal credentials.

RUCKUS One Captive Portal Authentication Feature Changes

Mon, 29 Jul 2024 13:15:37 +0000

As part of our ongoing efforts to enhance our services, our Captive portal self-sign-in SMS-based authentication system will receive modifications to ensure the efficient use of our SMS resources. In addition, we will role out two new captive portal enhancements. This change in policy and features will be effective as of July 19, 2024.

How to register a New User in Ruckus Support portal

Thu, 25 Jul 2024 10:29:04 +0000

How to register a New User in Ruckus Support portal

The AP failed to join the vSZ, resulting in a ‘Failed to update configuration’ status.

Wed, 24 Jul 2024 15:00:08 +0000

When the AP attempts to join the vSZ, it updates its firmware and enters a loop, resulting in a ‘Failed to update configuration’ status. This issue occurred because the correct application signature package was not installed on vSZ.

How can a Ruckus Partner/VAR access Training Portal/Commscope University

Wed, 24 Jul 2024 15:00:08 +0000

How-can-a-Ruckus-Partner-VAR-access-Training-Portal-Commscope-University

Do I need to declare downtime when uploading AP license file on Ruckus Controllers

Wed, 24 Jul 2024 15:00:07 +0000

Once the license file is uploaded on the controller, upgraded AP licenses should be available on the GUI.

What link should I use to access RUCKUS One Cloud portal?

Fri, 19 Jul 2024 15:00:08 +0000

Links to log into RUCKUS One Cloud portal.

How to become Ruckus Channel Partner/VAR

Fri, 19 Jul 2024 15:00:07 +0000

Article has got information about submitting an application to become Ruckus partner

How can a Ruckus Partner access Support portal?

Fri, 19 Jul 2024 15:00:06 +0000

Article has got information about Partner accessing Support portal from the Partners portal

How to Register products through Ruckus Support Site?

Thu, 18 Jul 2024 13:00:10 +0000

Registering all the assets under the account, after obtaining access to Ruckus support portal.

How to Register and Activate Licenses for Cloud Hosted SPoT

Thu, 18 Jul 2024 13:00:09 +0000

How to Reset Your Login Password on Support Portal.

Thu, 18 Jul 2024 01:00:09 +0000

Assisting customer to reset the Password on Support Portal by sending the Reset Password Link.

How to Register SZ series in LiMan

Thu, 18 Jul 2024 01:00:08 +0000

Registering SZ100 and SZ300 serial numbers on the Support Site under LIMAN Tab.

How long will Ruckus Support EOL products (end of life / end of support)?

Wed, 17 Jul 2024 17:00:08 +0000

This article describes Ruckus End of Life / End of Support Policy

How do I find Ruckus Cloud Wi-Fi Version / Release Notes?

Wed, 17 Jul 2024 17:00:07 +0000

Ruckus Cloud Wi-Fi Version number, Release Notes

Unable to login to Cloud through mobile app: receives error "Connection Error. Please check internet connection and try again"

Tue, 16 Jul 2024 23:00:10 +0000

Since the Account has been updated to R1 ( Ruckus One ) recently, the old Mobile App is not allowing authentication through the old Mobile App.

Invite VAR / 3rd Party Administrator on the Ruckus Cloud

Tue, 16 Jul 2024 13:00:07 +0000

The article has got step by step instructions to invite the partner as 3rd Party Administrator on the Ruckus Cloud portal

Default IP address for Ruckus devices

Sun, 14 Jul 2024 18:30:58 +0000

Default-IP-address for SZ/SCG, ZD, AP, P300

Recover.Me Issue / Steps Troubleshooting (Unleashed)

Sun, 14 Jul 2024 13:13:16 +0000

How to deal with Recover.Me when the client only sees this on the WiFi connections. The Configure.Me or the current SSID disappears

Purchased Cloud Subscriptions not showing in RUCKUS One Cloud Portal

Fri, 12 Jul 2024 11:00:07 +0000

Article describes about the steps which are to be performed when the licenses are not available on the Ruckus Cloud UI

What are Ruckus' Support Offerings?

Thu, 11 Jul 2024 17:00:08 +0000

Describes the types of Support Contracts available for Ruckus controllers and APs

Activating RUCKUS One - Managed Service Provider (MSP) License

Thu, 11 Jul 2024 11:00:07 +0000

This article provides instructions on how to activate RUCKUS One - Managed Service Provider (MSP) License. You can activate licenses through the RUCKUS Support Portal.

Viewing Subscriptions Information on the RUCKUS One Cloud Portal

Thu, 11 Jul 2024 05:00:10 +0000

Article explains about how to read the Subscriptions page information on the Ruckus cloud

How to reset password for Ruckus Partners Portal

Thu, 11 Jul 2024 01:00:08 +0000

Follow this article to reset your Ruckus Partners Portal login password

Reasons for APs failing to join ZD

Mon, 08 Jul 2024 22:44:03 +0000

Possible reasons for an AP failure to join the ZD and troubleshooting steps to be taken to address them.

CLI command to reset the standalone AP to factory default settings

Wed, 03 Jul 2024 10:52:25 +0000

Factory reset of standalone AP from CLI

Web redirection problems with HTTPS redirect request

Tue, 02 Jul 2024 23:00:06 +0000

HTTPS cannot be used to trigger any Web re-direction (WISPr, Guest Access) authentication

Is there a mobile app to manage RUCKUS SmartZone(SZ)

Wed, 12 Jun 2024 01:00:08 +0000

Availability of mobile app support for RUCKUS SmartZone controllers. While administrators seek a dedicated mobile app to manage and control SmartZone devices, currently, no official app exists. However, administrators can still manage these controllers through web interfaces and other management tools.

How to add additional SSH port in RUCKUS SmartZone(SZ)

Wed, 12 Jun 2024 01:00:07 +0000

Article talks about how to configure an additional port for SSH access, while default port remains 22 for SZ and AP/Switch/Dataplane communication.

VLAN configuration on Ruckus ICX switches for Ruckus Wireless WLAN's

Tue, 11 Jun 2024 12:04:01 +0000

Adding untagged & tagged vlan on the same switch port on Ruckus ICX switch.

Can I setup Ruckus Unleashed network remotely?

Mon, 03 Jun 2024 07:44:49 +0000

The initial configuration of the Unleashed Master AP *requires* that the user be connected wirelessly to the AP's Configure.Me-XXYYZZ SSID.

AP limit reached in ZD

Fri, 24 May 2024 18:06:36 +0000

AP licenses limit is reached in ZD and so new APs are not joining the controller.

RUCKUS Access Points (AP) Frequent Channel Change

Tue, 21 May 2024 23:00:09 +0000

Wireless access points (APs) play a crucial role in providing reliable Wi-Fi connectivity. However, frequent channel changes can disrupt network performance and lead to client disconnections. In this article, we’ll explore the reasons behind AP channel changes and provide best practices for optimizing your RUCKUS AP deployment.

How to replace a stack unit on a FCX or ICX stack?

Thu, 18 Apr 2024 17:00:09 +0000

How to replace a stack unit on a FCX or ICX stack?

How to configure a static route?

Thu, 18 Apr 2024 17:00:08 +0000

How to configure a static route?

Factory reset R510

Tue, 16 Apr 2024 13:22:37 +0000

Steps to perform factory reset AP R510

What is a GA release?

Sat, 13 Apr 2024 01:51:13 +0000

Explanation of GA vs MR releases and how to choose, what to run

Sync to peer and Sync from peer button in Smart-Redundancy

Fri, 12 Apr 2024 01:12:12 +0000

When enabling smart-redundancy (SR), there needs to be a decision made on sync to peer or sync from peer. Explanation of selection of both of these options is explained.

SZ 3.5: Why are my APs flagged and how do I remove the flag?

Tue, 26 Mar 2024 15:38:00 +0000

This article explains the reason why the APs are flagged in the controller GUI and what can be done to avoid the flag messages.

How do I redirect debug output to my telnet/ssh session?

Tue, 26 Mar 2024 07:00:06 +0000

How do I redirect debug output to my telnet/ssh session?

How to implement VRRP for wireless controller cluster running 5.3.1 code?

Wed, 20 Mar 2024 09:00:07 +0000

How to implement VRRP for wireless controller cluster running 5.3.1 code?

Blocking Client from connecting to WLAN/SSID on the Ruckus One

Wed, 13 Mar 2024 21:00:10 +0000

Does the Cloud interface have the capability to block a particular user/client from connecting to WLAN/SSID?

Does the Network Name needs to be unique in Ruckus Cloud WIFI

Wed, 13 Mar 2024 21:00:10 +0000

This article explains whether the Network Name needs to be unique in the Ruckus Cloud WIFI.

How to upgrade a T300 AP image for the Ruckus Cloud WiFi

Wed, 13 Mar 2024 21:00:07 +0000

How do I upgrade my T300 AP to be used on the Ruckus Cloud WiFi.

AP recovery SSID methods depending on release version

Wed, 28 Feb 2024 16:47:20 +0000

Depending on the version release, there are different methods to access an AP via WiFi when It is not accessible by GUI/CLI/ssh but It is radiating the recovery SSID

Information on Ruckus Security policies

Wed, 28 Feb 2024 06:00:06 +0000

Where can customers find information on Ruckus Security policies and Vulnerability reporting?

Brownfield switch configuration in Ruckus Cloud

Fri, 16 Feb 2024 10:00:07 +0000

Feature to add production switch to the Rucks Cloud without loosing its existing configuration

Procedure to add stack switches to the RUCKUS One

Thu, 15 Feb 2024 18:00:10 +0000

These steps to be followed to add stack switches in the RUCKUS One

Ruckus-One Compatible Access points

Thu, 15 Feb 2024 18:00:08 +0000

Whitelisting Ruckus Cloud Controller IP addresses for Access Point connectivity

Thu, 15 Feb 2024 02:00:07 +0000

These are the URLs that need to be added to Firewall/Content Filters, that will allow Ruckus Access Points to connect successfully to RUCKUS-ONE

Purge policy records shows for 31 days

Tue, 13 Feb 2024 18:00:10 +0000

If the FM device events purge policy is set to 7 days , why it is showing more records for 31 days?

Can I restore a configuration backup of SZ104/SZ124 on SZ144?

Mon, 12 Feb 2024 10:00:09 +0000

Can I restore a configuration backup of the SZ104 or SZ124 on a SZ144?

Is Spanning Tree Protocol (STP) supported by Ruckus Access Ponts?

Sat, 10 Feb 2024 23:17:21 +0000

STP is required by most of network devices to detect and prevent network loops.

This speed is not allowed on port due to quad portgroup speed restriction

Mon, 05 Feb 2024 14:00:07 +0000

Trying to change speed on ICX7850-48F there is a limitation.

How to set/unset the SPA email recipient for the future orders

Wed, 24 Jan 2024 22:00:06 +0000

This is article has steps/ workflow on how to enable/disable a user to receive SPA email for future Sales orders

Enabling smart-roam on SmartZone controller

Mon, 15 Jan 2024 17:06:38 +0000

How to enable smart-roam on SmartZone controller via CLI.

What are the licenses available for Ruckus ICX 7250 switch?

Tue, 09 Jan 2024 06:01:44 +0000

The licenses available for ICX 7250 switch

What are latest Ruckus SNMP MIB OIDs and where can I find them?

Thu, 04 Jan 2024 21:32:21 +0000

Ruckus provides SNMP MIB files for 3rd party network management systems. This article gives information on them and where to find them

Zone Director RADIUS unavailable event logs and AAA Server Statistics

Wed, 03 Jan 2024 08:52:21 +0000

Verify if large number of RADIUS accounting server and authentication server unavailable events are valid and if the statistics found under Monitor::AAA Servers Statistics reflect these events.

How to factory reset different SZ100 hardware models via physical button?

Wed, 29 Nov 2023 14:36:34 +0000

Since there are two dedicated push down buttons on the SmartZone hardware models, it is slightly confusing to find the right button to factory reset the device.

What are the flashing lights on R500 / R600 model APs?

Sat, 18 Nov 2023 20:40:19 +0000

Viewing the combination of front panel LEDs and rear panel Ethernet LEDs can determine proper function of R500 / R600 APs.

Connecting to Island / Isolated Ruckus Cloud AP

Wed, 15 Nov 2023 14:03:17 +0000

A Cloud AP that is not connected to the Ruckus Cloud controller will broadcast an Island / Configure-Me SSID which can be accessed wirelessly.

Converting Ruckus Unleashed AP to Standalone AP

Thu, 09 Nov 2023 03:43:19 +0000

This article explains how to convert an Unleashed AP to ZoneFlex Standalone mode AP.

Reasons for disconnectivity/slowness of clients and how to prevent it

Wed, 08 Nov 2023 01:27:54 +0000

This article tries to list all possible reasons for client disconnections and possible remedies.

Unleashed: How to check for and Upgrade to latest Release?

Sun, 05 Nov 2023 03:06:39 +0000

Administrators can check to see if they are running the latest Release, and execute a Network upgrade.

Can Ruckus Zone Director Manage other vendor Access Points.

Thu, 26 Oct 2023 09:22:15 +0000

Are Ruckus APs capable of transporting H.323 traffic?

Tue, 17 Oct 2023 23:00:13 +0000

This Article explains about the capability of H3232 traffic

Radar Avoidance Pre-Scanning - RAPS

Thu, 12 Oct 2023 07:00:08 +0000

This article describe the significance of "Radar Avoidance Pre-Scanning"

RUCKUS AI(formerly known as RUCKUS Analytics) flags zones in countries that are generally not permitted to use 5.8 Ghz

Wed, 11 Oct 2023 07:00:16 +0000

An issue where RUCKUS AI flags a zone as invalid because the zone's country code does not permit the use of 5.8Ghz by default.

RUCKUS AI (formerly known as RUCKUS Analytics) Temp License & On-boarding

Wed, 11 Oct 2023 07:00:15 +0000

This article explains the process of how to install RUCKUS AI to troubleshoot any issues on the SmartZone Controller

Understanding DHCP Option 43 Hexadecimal code in Ruckus

Tue, 26 Sep 2023 04:05:47 +0000

Explanation on how to generate the Option 43 Hexadecimal value

RUCKUS One Data Studio dashboard report export limitation

Fri, 22 Sep 2023 19:00:10 +0000

Article explains about the limitation with Data Studio dashboard report export as CSV limitation

Flex-master default alarm which can not be modified running 9.5

Mon, 04 Sep 2023 11:00:40 +0000

FM gives cosmetic alarm for AP reboots

Mon, 04 Sep 2023 11:00:38 +0000

FM constantly gives false alarm for AP reboots even though AP actually does not reboot

Installing Ruckus Zone Planner on the same machine as the full AirMagnet Survey Pro

Mon, 04 Sep 2023 11:00:34 +0000

Can we install the Ruckus Planner and Full AirMagnet Survey Pro on same machine?

Ruckus Wan Gateway is not syncing configuration with Virtual SmartZone configuration

Tue, 29 Aug 2023 17:00:12 +0000

This Article explains why RWG is not syncing configuration with vSZ

What is DHCP relay and how is it configured on ZD?

Fri, 25 Aug 2023 21:00:29 +0000

Configuring DHCP relay on ZD

Is it possible to connect an Mesh AP to an specific Root AP manually.

Fri, 25 Aug 2023 21:00:22 +0000

User based rate-limiting

Fri, 25 Aug 2023 12:46:44 +0000

RADIUS attribute to limit the bandwidth on WLAN based on the user profile.

How to create or customize antenna field - Ruckus Wireless Airmagnet planner

Tue, 22 Aug 2023 03:00:39 +0000

How to create or customize antenna field - Ruckus Wireless Airmagnet planner

How to backup and restore the database in FlexMaster

Tue, 22 Aug 2023 03:00:10 +0000

FM has an option to backup and restore the database. It comes handy in case of any corruption either to the hosted OS or to the machine itself. There is also an alternate way to do this via Linux CLI. Both methods are covered in this article.

How do I mount FlexMaster CD on a Red Hat Enterprise Linux machine?

Tue, 22 Aug 2023 03:00:09 +0000

How do I mount FlexMaster CD on a Red Hat Enterprise Linux machine?

Minimum software requirement for ZF 7025

Thu, 17 Aug 2023 17:00:11 +0000

Minimum-software-requirement-for-ZF-7025

What code should I run on my ICX? Check the 'Recommended Firmware' field on the product support page!

Wed, 16 Aug 2023 21:00:16 +0000

RWG Cleanup

Mon, 14 Aug 2023 21:00:15 +0000

How can we safely delete Zones and Access Points in RWG that were imported from the SmartZone?

I connect a laptop to the R750 Non-POE port but it doesn't work.

Thu, 27 Jul 2023 07:16:44 +0000

No link light on R750 second port when I connect a laptop.

Unleashed AP not registering with Master AP.

Fri, 21 Jul 2023 07:48:16 +0000

Unleashed AP not able to join existing Master AP. The resolution is also applicable for ZD managed AP's running firmware version 9.9.x and later releases.

Details on Rogue AP Detection and Preventions configurable options

Wed, 19 Jul 2023 20:52:51 +0000

This article aims to answer and explain basic customer queries related to configuration options available for Rogue AP Detection and prevention

Ruckus Vendor Specific Attributes (VSA) Dictionary File for RADIUS

Fri, 14 Jul 2023 17:00:11 +0000

Free RADIUS dictionary file with Ruckus Vender Specific Attributes (VSAs).

Ruckus Rogue Detection type classification on Zone Directors.

Thu, 08 Jun 2023 06:50:00 +0000

Type of Rogue Access Points detected by Ruckus Zone directors

Bonjour functionality and role of a ZoneDirector as a Bonjour Gateway

Fri, 02 Jun 2023 06:52:27 +0000

This article talks about Bonjour query, response and how a ZoneDirector provides this service when the Bonjour services are hosted on a different subnet.

v/DP upgrade failure from Release 6.0 to 6.1. The WebUI shows an error "Upgrade failed"

Wed, 17 May 2023 19:51:19 +0000

This article explains an RPM corruption situation which results into v/DP upgrade failure.

SmartZone Cluster Backup Upload and Restore

Tue, 16 May 2023 00:12:00 +0000

CLI Command to show the cluster backup upload and restore on vSZ or SZ platform using CLI (SSH/Serial Access)

Recommended FlexMaster Upgrade Path for older firmware versions

Wed, 10 May 2023 02:12:00 +0000

This article explains the recommended upgrade path for FlexMaster running an older version of firmware

redis service restarted multiple times

Fri, 21 Apr 2023 21:00:10 +0000

This knowledge article reflects how to resolve controller CLI #show service redis service frequently restarting

Integration of ForeScout with Ruckus wireless controllers and minimum requirement

Fri, 31 Mar 2023 02:23:36 +0000

This article explains the requirement and procedure to integrate ForeScout with Ruckus v/SZ and Zonedirector

LiMan - Flexera License Server IP Address and DNS Record

Thu, 23 Mar 2023 19:00:09 +0000

IP address and DNS Record for the LiMan Licensing Server

How to use Ruckus AP as Air Monitor for Wifi Capture

Wed, 15 Mar 2023 17:37:39 +0000

This Article explain how we can turn Ruckus AP as an Air Monitor when we do not have a macbook in customers premises to run OTA.

SZ 3.6.2: New Ruckus AP Failing to get configuration - No WLAN and channel is listed 'N/A'

Wed, 01 Mar 2023 12:21:40 +0000

Steps to identify if the AP is failing to update it's configuration from SZ

Recommendations to Protect Wi-Fi Traffic: Management, Control, and Data from Vulnerability Exploitation

Thu, 23 Feb 2023 16:40:12 +0000

The article aims to inform customers on precautionary measures that they can introduce in their network to minimize any potential exploitation from vulnerabilities.

Ruckus SCG/SZ AAA RADIUS VSA data dictionary file

Sun, 29 Jan 2023 00:19:12 +0000

802.1x AAA authentication methods can modify default WLAN settings by exchanging supported Vendor Specific Attributes. This is the latest SmartZone 5.1 AAA data dictionary file from Ruckus.

vSZ Deployment Requirements - How to install and run system benchmark tool

Tue, 17 Jan 2023 08:00:08 +0000

vSZ requires enough hardware resources to sustain the service. vSZ cannot support deployment in low performance Hypervisor.

Setting up DHCP server on a Ubuntu Linux machine to provide option43 to Ruckus APs

Sun, 01 Jan 2023 22:26:44 +0000

This article walks you through installation of DHCP server and configuring it to provide option43 setting to Ruckus APs. Once the APs retrieve a DHCP IP with option43 string they will discover ZD or SCG for management.

Process to follow while retrieving defectives to Dubai warehouse.

Wed, 14 Dec 2022 14:00:07 +0000

Process to follow while retrieving defectives to Dubai warehouse.

Cloud/Unleashed/SmartZone/Zone Director-Redirect URL format used in external WISPr for HTTP/HTTPS POST

Tue, 18 Oct 2022 21:00:08 +0000

Redirect URL format used in external WISPr for HTTP/HTTPS POST

ICX device may behave unexpectedly when the system uptime reaches 1242 days

Tue, 11 Oct 2022 11:56:33 +0000

ICX may behave abnormal once the system uptime is 1242 days or more.

Undefined value in exported reports in SCI data explorer

Fri, 16 Sep 2022 19:00:10 +0000

Do Ruckus APs support Wi-Fi Protected Setup (WPS) mode?

Wed, 07 Sep 2022 21:31:16 +0000

Do Ruckus APs support Wi-Fi Protected Setup (WPS) mode?

Ruckus Cloud Activation for orders prior to 10th Aug, 2022.

Wed, 07 Sep 2022 11:00:08 +0000

Unable to get more than 1 spatial stream connection to my WiFi6 clients using R850

Thu, 01 Sep 2022 20:37:07 +0000

Steps to Replace Standby ZD in Smart Redundancy Setup

Wed, 24 Aug 2022 08:01:23 +0000

Steps involved in replacing defective/failed Standby ZD in Smart Redundancy Setup

Smart Redundancy Requirements between ZoneDirectors

Thu, 18 Aug 2022 17:21:28 +0000

How do ZoneDirectors maintain Smart Redundancy

Spark incoming records and druid Segments support in SCI

Thu, 04 Aug 2022 13:00:11 +0000

The spark and druid has a limitation based on per node to handle incoming records and Segments which is explained.

Why the Speed flex result is capping to 1 Gbps when testing between the AP and the SZ\vSZ?

Tue, 19 Jul 2022 19:00:11 +0000

The Speed flex result is capping to 1 Gbps when testing between the AP and the SZ\vSZ.

Maximum Domains, Zones, WLAN and CI Whitelist can be configured in vSZ & SZ Release 5.x

Fri, 15 Jul 2022 10:48:45 +0000

This article provides information of maximum number of domains, zones wlan and CI whitelist can be configured for vSZ & SZ in Release 5.x

How to migrate from ZoneDirector (ZD) to the Ruckus Cloud Wi-Fi

Thu, 14 Jul 2022 16:16:57 +0000

See steps to help migrate APs from ZD controller to Ruckus Cloud Wi-Fi management.

Ruckus Product Information - DATA SHEETS, FEATURES, CASE STUDIES, WHITE PAPERS, APPLICATION NOTES

Wed, 13 Jul 2022 18:53:24 +0000

Ruckus Product Information - DATA SHEETS, FEATURES, CASE STUDIES, WHITE PAPERS, APPLICATION NOTES

AP not connecting to SZ100/vSZ-E even after upgrading to right firmware?

Thu, 30 Jun 2022 19:00:12 +0000

AP not connecting to SZ100/vSZ-E even after upgrading to right firmware?

Broadcast storm caused by IPV6 Multicast listener reports

Thu, 30 Jun 2022 16:14:04 +0000

Wireless network becomes unusable and AP's lose heartbeats due to IPv6 multicast listener reports

Recommended firmware and Suggested upgrade path for ZoneDirector

Thu, 23 Jun 2022 10:15:36 +0000

Would like to know the Firmware Upgrade path for ZoneDirector to the latest version.

SZ verify RADIUS server applied to WLAN/SSID configuration using API calls

Mon, 06 Jun 2022 03:00:09 +0000

How to determine the actual RADIUS authentication IP assigned to specific WLAN'sSSID for clusters with 1000's of WLAN's/SSID's across 1000's of AP Zones

Ruckus Cloud - ZoneFlex AP starting Serial Numbers

Fri, 27 May 2022 13:00:10 +0000

Ruckus Cloud WiFi supports ZoneFlex 802.11ac Access Points, but not all ZoneFlex APs support Ruckus Cloud management straight from the factory. The Table included in this article identifies starting Serial Numbers of 802.11ac APs that have firmware allowing Ruckus Cloud management from the factory.

5G radio not broadcasting with WAL_DBGID_DEV_TX_TIMEOUT

Thu, 19 May 2022 13:35:40 +0000

5G radio is not broadcasting and the customer will see the error message on AP supportinfo

Decrease or increase transmit power on 2.4GHz / 5GHz radio of access point

Tue, 19 Apr 2022 02:56:03 +0000

Configuration of transmit power on access points with respect to radios

rogue client detection

Mon, 11 Apr 2022 15:09:38 +0000

Is Ruckus ZD able to detect ad-hoc connection or any hotspot service initiated by the wireless client?

Assa Abloy Locks are getting disconnected to the IOT Gateway after the AP reboot/Power Cycle

Tue, 22 Mar 2022 07:00:10 +0000

This Article explains a software behavioral change that resulted into IOT Devices disconnect with the IOT Gateway/AP after the AP power cycle

RA unable to onboard VSZ using FW rule ALLOW ruckus.cloud FQDN

Sat, 05 Feb 2022 08:00:09 +0000

How to create FW rule to allow RA successfully onboard VSZ

Compatibility View issue with IE 9 for Ruckus web GUI on different Ruckus platforms

Wed, 02 Feb 2022 09:46:14 +0000

If unable to view tab/contents of Ruckus devices in Internet Explore 9 this is a Compatibility View issue

AP status shows as rejected state

Fri, 14 Jan 2022 04:22:55 +0000

Why does my AP show up as rejected in the webgui?

Restore Configuration Options on Zone Director

Thu, 06 Jan 2022 07:14:57 +0000

Configuration Restore Options on Zone Director

RF pollution and monitoring

Wed, 05 Jan 2022 00:28:45 +0000

"RF pollution" What is it and how can i measure it

How to increase Hard-disk, Memory and RAM size of vSZ-instance on Hyper-V platform

Thu, 30 Dec 2021 03:41:40 +0000

Sharing screenshot steps to increase the memory resources of vSZ-instance on Hyper-V

[CVE-2021-44228] Apache Log4j2 RCE impact on SCI

Wed, 22 Dec 2021 18:59:41 +0000

Impact and steps to mitigate the impact of [CVE-2021-44228] Apache Log4j2 RCE on SCI

Configuring an 802.1x authentication WLAN with Radius AAA proxy-mode on vSZ

Tue, 14 Dec 2021 08:12:14 +0000

You can configure AAA proxy-mode for 802.1x WLANs in vSZ (SCG/SZ100).

Ruckus Cloud Wi-Fi Cloud Firewall Requirements

Thu, 02 Dec 2021 21:55:36 +0000

Ruckus Cloud Wi-Fi Cloud Firewall Requirements

Procedure to hard reset the ZoneDirector 1200

Tue, 19 Oct 2021 14:25:39 +0000

How to hard reset the ZoneDirector 1200 to factory defaults

RND 3.0.45 - Time Zone Setting

Sun, 03 Oct 2021 16:46:37 +0000

Configuring time zone settings on Ruckus Network Director (RND)

Latin American Countries - Replacement Process

Tue, 07 Sep 2021 19:00:11 +0000

How to process replacements for Latin American Countries

Central American Countries Replacement Process

Tue, 07 Sep 2021 19:00:08 +0000

How to process replacements for Central American Countries?

Hotspot 2.0 profile limit reached - at most 3000 allowed

Tue, 31 Aug 2021 01:00:08 +0000

In certain use case scenario the hotspot 2.0 profile limit of 3000 may be reached. This article will share the options available for users of Smart Zone controller to overcome this issue.

Clients need to re-authenticate after returning to the WLAN service area

Thu, 26 Aug 2021 13:00:14 +0000

Clients are being prompted to re-enter guest pass (for Guest WLAN) or username/password (Hotspot or Captive portal) when they return to the wireless network after some interval

Packet Captures through Ruckus APs

Thu, 26 Aug 2021 13:00:11 +0000

Describes the configuration necessary to use a Ruckus AP to gather wireless traces.

How do I factory reset R710 Access Point

Tue, 24 Aug 2021 16:07:14 +0000

How do I use the reset button to factory reset the R710

How to recover a ZoneDirector from rescue mode?

Mon, 09 Aug 2021 19:00:11 +0000

The following article explains how to recover a ZoneDirector1100 when it does not boot up and ends up in rescue mode

Ping drops or high latency observed on clients due to bad RF

Thu, 05 Aug 2021 13:00:21 +0000

This article discusses how to analyze the AP support info for possible RF impact on client connectivity.

Configuring AD and NPS Radius Server on ZoneDirector

Thu, 05 Aug 2021 13:00:15 +0000

Technical Note on configuring Active Directory and NPS. Explains Ruckus perspective fully and a run-down of certificate, NPS install, configuration of Radius Clients, NPS policies, NPS for user roles.

How to set the minimum management frame data rate (bss-minrate) for a WLAN on a ZoneDirector.

Thu, 05 Aug 2021 13:00:13 +0000

The 'bss-minrate' command allows admins to change the minimum management data rate of a WLAN.

Multicast support in Ruckus

Wed, 04 Aug 2021 19:00:16 +0000

Description of how Ruckus Access Points handle Multicast Traffic

Minimum firmware versions required to manage our 802.11ac/802.11ax APs

Wed, 04 Aug 2021 19:00:11 +0000

Minimum firmware versions required to manage our 802.11ac/802.11ax APs across controller platforms

R550 using SW version 114.0.0.1432 with static IPV4 address configured, unable to establish SSH tunnel to the VSZ

Wed, 04 Aug 2021 19:00:07 +0000

APs using SW version 114.0.0.1432 with static IP configured unable to establish SSH tunnel to the VSZ

Configuring Smart Redundancy across the ZoneDirectors

Mon, 02 Aug 2021 07:00:10 +0000

ZoneDirector’s Smart Redundancy feature allows two ZoneDirectors to be configured as a redundant pair.

Reasons for high CPU utilization and crashes on Controller

Tue, 27 Jul 2021 13:00:10 +0000

This article explains what causes high CPU utilization or stuck state on a ZD.

Access Points disconnected on Zone Director due to AP limit reached

Tue, 27 Jul 2021 10:04:37 +0000

Access Point got disconnected on the ZD and shows message as "Connection request from AP[RuckusAP6] refused; AP limit reached"

Issue with RADIUS authentication

Sun, 25 Jul 2021 19:00:09 +0000

Issue with RADIUS authentication. One of the controllers will authenticate to RADIUS server, but the other will not. Have verified that the passwords match on the RADIUS server and the controller. Have tried breaking the smart redundancy between the controllers and resetting the problem controller, but it still won't work with the RADIUS server. error message that shows up on the RADIUS server. An Access-Request message was received from RADIUS client 172.18.0.4 with a message authenticator attribute that is not valid.

AP showing red on vSPOT because of incorrect PSK identity

Wed, 21 Jul 2021 19:00:08 +0000

Article explains how to fix AP on vSPOT shows as red due to incorrect PSK identity.

Ruckus Wireless Unleashed Controller-less Online Help, Videos. Training

Wed, 21 Jul 2021 09:14:39 +0000

This is a set of Ruckus Training videos regarding facets of the Unleashed controller-less AP product offering. Ruckus Wireless Unleashed Online Help is available from the provided URL.

Mac authentication using radius server on Zone Directors

Tue, 20 Jul 2021 13:00:08 +0000

How to configure MAC authentication with RADIUS

Registering an AP with the ZoneDirector

Fri, 09 Jul 2021 07:00:27 +0000

This article discusses various methods to register an AP with the ZoneDirector.

Firmware upgrade in ZD smart redundancy setup

Fri, 09 Jul 2021 07:00:24 +0000

Firmware upgrade in ZD smart redundancy setup

Registering an AP with vSCG / SCG

Fri, 09 Jul 2021 07:00:10 +0000

Adding new access point to vSCG (or SCG)

Rate Limiting - how does it work?

Thu, 17 Jun 2021 19:00:50 +0000

Rate limiting packet shaper uses buffers and packet drops to maintain maximum client data rates on a per-WLAN basis.

Understanding the list of files collected when supportsave is run

Thu, 17 Jun 2021 19:00:48 +0000

A quick guide to understand the supportsave files

How to resolve "the disk image file is corrupted" while installing the SCI on Hyper-V using .gz file?

Thu, 17 Jun 2021 19:00:37 +0000

This article will provide steps to install the SCI on Hypre-V as well as resolving "the disk image file is corrupted" error while loading the .gz file.

RND API unable to Add AP registration rule after Creating Zone

Thu, 17 Jun 2021 19:00:35 +0000

Why am I not able to Add AP registration rule after Creating Zone via API?

AP support log message "kern.warn kernel: [12284473.307591] FWLOG: [90305131] vap-0 AP PS: AID=4332928 select next response"

Thu, 17 Jun 2021 19:00:32 +0000

Log message "kern.warn kernel: [12284473.307591] FWLOG: [90305131] vap-0 AP PS: AID=4332928 select next response" indicates AP radio unable to send data when client is in power save mode

What is the maximum number of clients per AP / Radio by Auth type?

Thu, 17 Jun 2021 19:00:30 +0000

Ruckus AP models have different levels of maximum client support, based on authentication methods.

APs unable to fail to join vSZ from remote location over WAN

Thu, 17 Jun 2021 19:00:27 +0000

Why APs unable to fail to join vSZ from remote location

Does the R730 support 802.3bt (high power)

Wed, 26 May 2021 07:15:16 +0000

Information regarding the R730 and the PoE to use to have the full advantage of the 802.11ax specs.

How can I encourage a client to roam

Fri, 07 May 2021 21:20:28 +0000

Client appears to be connected to an AP at low signal rate even though it is physically closer to another AP with the same WLAN

When will a Root AP transition into Mesh AP state?

Thu, 06 May 2021 13:00:15 +0000

This article talks about when a RAP will transition into a MAP and vice versa.

CLI command for resetting the Access point

Wed, 05 May 2021 13:00:10 +0000

vRIOT upgrade failure from 1.5.1.1.21 to 1.7.1.0.16 Error "Script did not return True. Exiting"

Wed, 05 May 2021 01:00:07 +0000

This article explains why we get an error "Script did not return True. Exiting" while vRIOT firmware upgrade

Accessory Guide incorrectly indicates wrong mounting bracket as suitable for T710 and T710s

Mon, 03 May 2021 13:00:41 +0000

An Accessory Guide (version 16-12-A) incorrectly indicated SKU# 902-0182-0003 mounting bracket as suitable for T710 and T710s. The correct mounting bracket should be SKU# 902-0125-0000

Error: Upload image failed: Reason unsupported version.

Mon, 03 May 2021 13:00:27 +0000

"Error: Upload image failed: Reason unsupported version" while upgrading SZ100

R500 APs port flapping on Cisco Switch

Mon, 03 May 2021 13:00:26 +0000

Cisco "Energy-Efficient Ethernet" feature on Catalyst 2960X switches can cause port flapping.

What are the reasons for “User [<>] disconnected by admin from WLAN [<>]” message

Mon, 03 May 2021 13:00:24 +0000

Explanation on “User [<>] disconnected by admin from WLAN [<>]” messages and under what scenarios ZD will trigger this message.

Where to check the User login related logs on AAA server (Windows)

Sat, 01 May 2021 01:47:15 +0000

User login realted logs on Windows Radius Server

Maximum Rate limiting on vSZ/SZ

Thu, 29 Apr 2021 01:00:15 +0000

What is the maximum Rate Limiting configurable on vSZ/SZ

Regarding Catalina MacOS with Ruckus information

Tue, 20 Apr 2021 01:00:09 +0000

It is recommended that Macbook users use 10.15.4 who wish to use Catalina OS.

RUCKUS Cloud || 21.01.11 || Per client Bandwidth Limitation

Mon, 19 Apr 2021 19:00:08 +0000

The customer environment require 150mbps per client Bandwidth limitation in RUCKUS Cloud

How to configure SSH on Ruckus ICX?

Thu, 15 Apr 2021 19:00:09 +0000

How to configure SSH on ICX switch

Configuring LACP for R710 on Ruckus ICX 7450

Tue, 13 Apr 2021 13:00:08 +0000

Configuration guide for LACP on Ruckus ICX7450 switch for R710 (ACw2) model APs.

Tunnel MTU size of R5.2.1 is 4 bytes smaller than R3.6.2

Tue, 13 Apr 2021 07:00:07 +0000

After upgrading SZ to R5.2.1, tunnel MTU size became smaller than R3.6.2.

Reserved IP Subnets 10.254.1.x and 10.255.x.x on vSZ and SZ-100

Sun, 11 Apr 2021 21:14:10 +0000

SZ uses reserved IP subnets 10.254.1.0/24 and/or 10.255.0.0/16 which can cause problems for Customers who use these subnets.

How to reset a device to factory defaults?

Fri, 09 Apr 2021 10:09:24 +0000

How to reset a device to factory defaults?

Ruckus APs do not support Passive PoE

Thu, 08 Apr 2021 13:00:15 +0000

Ruckus AP's and Passive PoE

How does Ruckus use GRE

Thu, 08 Apr 2021 13:00:12 +0000

How does ZD/SCG employ GRE?

ZF2741 and ZF2942 AP model support in latest ZoneDirector releases

Thu, 08 Apr 2021 13:00:10 +0000

This article explains what should be done to ensure reliable support out of ZF2741 and ZF2942 model APs which are old by now.

How to retrieve debug file from ZD via CLI?

Wed, 07 Apr 2021 19:00:13 +0000

This article details the process of retrieving the debug log information from the Zonedirector's command line interface.

RUCKUS Cloud || ALTO 21.01.11 || Bulk provisioning of APs using CSV file

Tue, 06 Apr 2021 19:00:14 +0000

Customer wants to provision bulk APs to the cloud using CSV file

Glover Tester Devices failed to connect to the Ruckus AP's/WLAN after Migration from Cisco to Ruckus R750 AP's.

Tue, 06 Apr 2021 19:00:12 +0000

This article explains a situation where clients were unable to connect to the Ruckus APs/SSID after migration from a different Vendor to Ruckus Wireless.

Ruckus Cloud - WiFi - Guest Pass - Create a new guest pass for an expired guest

Thu, 01 Apr 2021 19:00:10 +0000

Ruckus Cloud - Guest Pass Creation for an expired guest

Removing SZ Cluster and Access Points from Ruckus Network Director (RND) 3.x

Fri, 26 Mar 2021 19:00:09 +0000

How to remove a SZ cluster and access points from RND without affecting the management or registration state of the APs on the SZ cluster

SNMP MIB reference

Fri, 26 Mar 2021 01:00:10 +0000

MIB reference request. This can be found in the customer web portal or through this note.

Need to move Mesh Enabled Root AP from one Zone to other Zone

Fri, 19 Mar 2021 13:00:08 +0000

Not able to move the Mesh enabled AP from one zone to other zone. Error reported 'AP enabled with Mesh SSID'.

vDP does not drop packets with DF flag enabled on R5.2.2

Wed, 17 Mar 2021 13:00:08 +0000

vDP R3.6 dropped packets with DF flag enabled, but vDP R5.2.2 did not drop with DF flag enabled

Number of DPSKs supported in RUCKUS Cloud per Tenant/account

Tue, 16 Mar 2021 19:00:08 +0000

This article briefs about total number DPSKs supported in RUCKUS Cloud

L3 roaming Ruckus and customer has different subnets which have different IP pool on each floor

Mon, 15 Mar 2021 19:00:11 +0000

L3 roaming information on Ruckus controllers

ICX7650 rear module 3 configuration and usage

Mon, 15 Mar 2021 19:00:07 +0000

Using ICX7650 rear module (module 3) as stacking port or uplink data port

How can I restrict the number of clients connecting to a WLAN in a ZD managed network?

Mon, 15 Mar 2021 13:00:16 +0000

How can I restrict the number of clients connecting to a WLAN in a ZD managed network?

Radius set up on vSCG running on 3.5 for different group attribute

Mon, 15 Mar 2021 13:00:13 +0000

Radius set up on vSCG running on 3.5 for different group attribute

DHCP Relay feature not available in SZ-100 starting 3.2.1 release

Sun, 14 Mar 2021 19:00:11 +0000

DHCP Relay feature is removed from SZ-100 starting firmware release 3.2.1 and above

Outdoor AP installation recommendations

Sat, 13 Mar 2021 02:08:31 +0000

General view of outdoor installation dictates proper grounding, lightning arrestors and surge protectors

Recommended configuration settings in ZD for VOIP devices

Thu, 11 Mar 2021 14:00:07 +0000

What is the recommended ZD configuration when using VOIP devices?

How to set Static route for SCG

Thu, 11 Mar 2021 08:00:13 +0000

Ruckus SmartCell Gateway has both Data plane and control plane for routing configuration. This will tell how to set route in both control and Data plane

What Ethernet SFP Optics are compatible with Ruckus ZD, SmartZone, ICX switches, and AP products?

Thu, 11 Mar 2021 08:00:08 +0000

Only the 1/10G SFP+ SR Transceiver on Ruckus price sheet has been tested by our QA on Ruckus SZ appliances. Only the 100Mbe / 1GigE / 10GigE / 40GigE / 100GigE tranceivers on Ruckus price sheet have been tested on ICX switches and AP products.

Mesh nodes don't see each other, only see root node why?

Wed, 10 Mar 2021 08:00:10 +0000

Mesh nodes don't see each other, only see root node why?

How to increase RAM on VM Guest OS vSCG instance

Wed, 10 Mar 2021 08:00:08 +0000

How to increase RAM on VM Guest OS vSCG instance

vSPOT : Unable to Login to GUI ( SSL_ERROR_RX_RECORD_TOO_LONG )

Tue, 09 Mar 2021 20:00:17 +0000

Unable to login to the webgui of the vSPOT

Clients need to reauthenticate even after having Grace Period set to high

Tue, 09 Mar 2021 20:00:09 +0000

Why I am getting error "Maximal CLI connection count (2) is reached"?

Tue, 09 Mar 2021 14:00:27 +0000

Why I am getting error "Maximal CLI connection count (2) is reached"?

SmartZone OS equivalent for remote ap cli -A command like in ZD

Tue, 09 Mar 2021 14:00:10 +0000

How to run AP CLI commands from SCG/vSZ/SZ1xx/SZ300 running Smartzone OS

Configuring Zone Director to work with AeroScout RFID Tags.

Tue, 09 Mar 2021 02:00:11 +0000

Enable Aeroscout RFID tag on a ZD

P300 Not connecting to Root bridge.

Mon, 08 Mar 2021 02:00:08 +0000

New P300 wireless bridge not able to connect to Root bridge.

Troubleshooting Radius user login issues on Radius server side using logs

Sun, 07 Mar 2021 14:00:14 +0000

Clients are not getting authenticated with Radius server

Sun, 07 Mar 2021 14:00:11 +0000

Clients not got authenticated to the Radius Wlan suddenly. The error message {Cannot configure EAP due to certificate could not found}

Client running VM (such as a VMWare Virtual Machine), Unable to get a DHCP IP address.

Wed, 03 Mar 2021 16:35:48 +0000

Problem where a Computer running VM (Virtual Machine) is unable to get a DHCP IP address.

Wireless client is frequently deauthenticated - error logs seen "STA kicked-out - BAR retries"

Mon, 22 Feb 2021 06:31:52 +0000

In certain cases an isolated/single wireless client device may have difficult time joining the WLAN due to AP sending deauth and logging error message "STA kicked-out - BAR retries"

Do Ruckus Access points support 802.11r (Fast Transition) when it is in standalone mode

Sat, 13 Feb 2021 20:13:36 +0000

APs in standalone mode do not support 802.11r (Fast Transition)

AP sending high amount of DNS requests for vriot.ruckuswireless.com

Fri, 12 Feb 2021 02:00:09 +0000

This Article explains how to stop the excessive DNS requests which is sent by AP's for vriot.ruckuswireless.com when there is no IoT devices/controller in the network

Running Iperf to cross-check SpeedFlex test results

Tue, 09 Feb 2021 16:00:15 +0000

This article explains how to run Iperf if a customer would like to cross-check SpeedFlex results.

AP Image Signing: Unable to upgrade APs running UI (unsigned image) version of firmware to FSI (fully signed) version of firmware

Wed, 13 Jan 2021 20:00:10 +0000

Upgrade to an intermediate version of code before upgrading to the latest fully secure versions of AP code.

How to check the status of Geo Redundancy Cluster Configuration Sync ?

Tue, 12 Jan 2021 14:00:05 +0000

This article describes how to accurately view the current geo redundancy configuration sync status before performing a Smart Zone cluster node service restart.

How to Activate and Apply Ruckus Licensing on SmartZone OS

Mon, 11 Jan 2021 20:00:11 +0000

How to Activate and Apply Ruckus Licensing on SmartZone OS from when the activation email is received, adding the licenses to a support account and assigning them to hardware.

Recovering from a lost password

Mon, 11 Jan 2021 20:00:06 +0000

SNMP Trap not received when specific events triggered on vSZ/SZ environment

Fri, 25 Dec 2020 20:00:06 +0000

Auto Cell Sizing (ACS) Support for R750 in 5.1.2

Tue, 22 Dec 2020 20:25:51 +0000

Zone Director AP's running 9.13 and above do not require LWAPP2SCG to Migrate to SZ

Tue, 22 Dec 2020 20:25:33 +0000

Zone Director AP' running 9.13 and above do not require LWAPP2SCG to Migrate to SZ

Model[zfxxxx] is not supported; connection request from AP refused

Thu, 10 Dec 2020 06:39:47 +0000

This article explains the possible reasons for the "Model[zfxxxx] is not supported; connection request from AP refused" log that is seen under Monitor :: Events & Activities Menu.

Is there a default password for Ruckus ICX Switches?

Thu, 26 Nov 2020 10:14:50 +0000

Except for Console or Telnet access, prior to FI 08.0.90 admins had to enable authentication and a UserID/PW for SSH and WebUI access.

How to force Standby-Master Role in Unleashed

Tue, 24 Nov 2020 18:09:20 +0000

Unleashed Master / Standby role assignment is dynamic, not manually configured. AP CLI feature configuration is possible

Copy && paste URL pop-up Error while running the NetworkWizardLoader.exe file

Thu, 19 Nov 2020 03:49:21 +0000

Customer trying to enroll devices and enrollment works fine,they are able to download the install file. However, when running the file, they get the error: "Copy && paste the URL from the browser in to the box below". When the user does that, it brings them right back to the download page and continues the loop.

SCG alarm "Fan Redundancy Error" code 912

Tue, 13 Oct 2020 01:00:10 +0000

Explanation of the alarm Fan Redundancy Error.

Using Cisco WebEx Application for Remote Desktop Sharing and Remote Troubleshooting

Tue, 13 Oct 2020 01:00:08 +0000

To help a customer join a remote session with Ruckus TAC to troubleshoot issues remotely using the Cisco WebEx application.

Latest Dropbear version update on Release 3.6.2

Tue, 13 Oct 2020 01:00:06 +0000

This article explains on update of dropbear version in new release 3.6.2

Unleashed recommended upgrade path

Tue, 06 Oct 2020 19:00:06 +0000

Article explains a problem seen when upgrading Unleashed from 200.3, directly to 200.7 or higher, and it's solution.

Wireless client authentication error 'password expired' after cluster reload

Fri, 02 Oct 2020 19:00:07 +0000

In cases where there are high number of WLANs with radius proxy configured on the SCG200, the wireless client will be denied access until all of the radius proxy wlan config is loaded.

Unleashed || Save one special configuration, which can be restored when the AP is reset

Mon, 28 Sep 2020 13:00:06 +0000

How to save the configuration on Unleashed 200.9 which can be restored when the Ap is reset. This configuration will not be removed from Ap.

Cisco switch/router DHCP option 43 for Ruckus controller managed APs

Thu, 24 Sep 2020 07:00:15 +0000

How can I configure DHCP on a Cisco switch/router to direct APs to a ZoneDirector, SCG, or vSZ?

Is it possible to convert regular R500/R600 to Unleashed and vice versa?

Thu, 24 Sep 2020 07:00:13 +0000

It is possible to re-flash an existing R500/R600 AP to Unleashed for evaluation, but it's recommended to purchase Unleashed SKUs due to different support models. Re-flashed APs are not for re-sale and are not eligible for Unleashed support.

How to support new R300 in SZ above 5.x

Mon, 21 Sep 2020 19:00:06 +0000

R300 does not support SZ versions 5 and above, however, we can still bring up the device with the multiversion support feature in SZ using a dedicated zone in older version

Will APs stop serving clients if the ZD is reset to factory?

Fri, 18 Sep 2020 19:00:09 +0000

Will APs stop serving clients if the ZD is reset to factory defaults?

Location status goes to red from green and back to red repeatedly

Fri, 18 Sep 2020 19:00:08 +0000

This article explains the reason for LBS status to flip-flop between red and green.

SCG public API returning invalid value for mesh neighbor signal level

Fri, 18 Sep 2020 19:00:06 +0000

This article explains that at times, the signal level (%) for a connected mesh neighbor will be incorrect.

RDD: How to configure email notification when using LDAP authentication

Sat, 12 Sep 2020 07:00:08 +0000

RDD: How to configure email notification when using LDAP authentication

RDD: No email notification received after enabling/configuring SMTP server

Sat, 12 Sep 2020 07:00:07 +0000

No email received when clicking on Test from SMTP server configuration tab

R310's got stuck in upgrade loop after upgrade from 3.6.2 to 5.2

Thu, 10 Sep 2020 10:02:27 +0000

This Article explains an upgrade defect that causes R310 AP's to get stuck in firmware upgrade loop after upgrading its firmware to 5.2

FAQ - What is Ruckus Unleashed, Controller-less AP solution for SMBs

Wed, 09 Sep 2020 19:00:08 +0000

Attached is an FAQ (frequently asked question) brochure related to the new Ruckus Unleashed controller-less AP network products.

Does Ruckus supports Multifactor Authentication with SecurID badge

Wed, 02 Sep 2020 07:00:11 +0000

This article details about Ruckus MultiFactor support using SecurID badge

How do you enable and disable remote fault notifications?

Wed, 02 Sep 2020 01:00:08 +0000

FAQ KB Article related with remote fault notification.

Ruckus AP Certificate Refresh Flowchart

Tue, 18 Aug 2020 19:00:11 +0000

AP Certificate Refresh Flowchart for Existing AP Installs and New AP Deployments (after Nov 27, 2016)

Disconnect/Deauth Reason Codes

Tue, 18 Aug 2020 13:00:36 +0000

This article provides insight into the reason codes for why an unsolicited notification management frame of type Disassociation, Deauthentication, DELTS, DELBA, or DLS Teardown was generated for a UE. This article lists the various reason codes along with a basic description.

FastIron clients are not including the Server Parameter List Option 67 (bootfile name) in the DHCP Requests

Tue, 18 Aug 2020 01:00:08 +0000

FastIron clients are not including the Server Parameter List Option 67 (bootfile name) in the DHCP Requests

ZonePlanner antenna patterns for new APs (R500, R600, T300 and T301)

Mon, 17 Aug 2020 19:00:27 +0000

ZonePlanner antenna patterns for new APs (R500, R600, T300 and T301)

Procedure for creating a CSR (Certificate Signing Request)

Mon, 17 Aug 2020 19:00:24 +0000

This article explains the per-requisites for placing the request for CA to obtain the signed SSL certificate.

How do I use Radius for vSCG admin login?

Mon, 17 Aug 2020 19:00:13 +0000

This KBA provides details on how to configure the vSZ admin login using Radius Server.

Unexpected ZD Smart Redundancy failover

Mon, 17 Aug 2020 19:00:12 +0000

This article explains reasons for failover while there was no visible network communication issues and what can be done to avoid them.

Rescue Mode message as " No storage connected"

Mon, 17 Aug 2020 19:00:10 +0000

This KBA provides details on what needs to be done if you cannot recover a ZD

What is required for Application Recognition to work when the APs are behind a firewall?

Mon, 17 Aug 2020 19:00:07 +0000

This article explains what network changes are required for application visibility to work when the APs are behind a firewall.

Option 43 on MS DHCP Server to convert and direct ZD mode AP to RuckOS

Mon, 17 Aug 2020 13:00:10 +0000

*This configuration will allow an admin to configure Option 43 to point a ZD mode AP to a RuckOS COntroller IP and also direct a RuckOS AP to the same RuckOS controller IP

R600 HW Replacement - S/N - 2517xxxx to 2917xxxx

Mon, 17 Aug 2020 13:00:09 +0000

R600 APs manufactured with S/N beginning with 2517xxxx thru 2917xxxx may exhibit Power reboot issues.

Clients de-authenticate due to foreign wifi system running WIPS

Mon, 17 Aug 2020 13:00:06 +0000

Clients are unable to connect. There are high interference numbers from a neighboring meraki system using the same WLAN name. Clients are only kicked out at the Ruckus system but not the meraki system.

How do I find serial number of my vRIOT Server for registration

Sun, 16 Aug 2020 18:27:24 +0000

This Article explains how to find the serial number of vRIOT Server.

Checklist to Band 48 phone prerequisites for connecting to Ruckus AP/CBSD

Sat, 15 Aug 2020 01:00:06 +0000

Though a phone is listed as Band 48 supported, not all models of that phone will work in the B48. This note is a checklist of items that need to be checked before a phone can connect to a Ruckus CBSD/AP.

How to handle if control interface IP change is required on a SmartZone controller?

Wed, 12 Aug 2020 13:00:18 +0000

This articles explains things to keep in mind in case an admin needs to change control interface IP on a SmartZone controller.

The vSZ serial number changes after a reboot when deployed on vSphere HA setup.

Wed, 12 Aug 2020 13:00:16 +0000

The vSphere is setup as HA with multiple ESXi hosts in the cluster. When the vSZs deployed on them are rebooted, the serial number changes.

How to run a report on BNA to check the POE version on switch?

Mon, 10 Aug 2020 19:00:13 +0000

How to run a report on BNA to check the POE version on switch?

Switch CLI session feature limitation on 5.2.1 GA release

Thu, 06 Aug 2020 13:00:08 +0000

This article explains feature limitation for Switch CLI session using SmartZone GUI

Accessing the ZD old web Interface when it is running on the latest versions

Thu, 06 Aug 2020 01:00:07 +0000

We can access the old interface even if our current firmware version is in 10.0.x by changing the URL from the browser.

SZ running on 5.0 and above unable to communicate using API on java based application Rendezview (TLSv1)

Tue, 04 Aug 2020 13:00:11 +0000

On 5.x. version, when customer try to use API to send a request (the first Login request) in response we get the SSL certificate errors and reset connection errors. The problem only occurs with version 5.1 of the Firmware.

What does the MRP Topology Notification packet, TC RHPDU, look like?

Sat, 25 Jul 2020 13:00:12 +0000

Enterprise

How to address PIM Register checksum failed message

Sat, 25 Jul 2020 13:00:09 +0000

Brocade by default uses the method defined in RFC 3973 to calculate the checksum

How to force smart-rf to rebuild WLAN channel distribution?

Sat, 25 Jul 2020 01:00:08 +0000

How to force smart-rf to rebuild WLAN channel distribution?

How to provide administrative rights for user in support portal

Fri, 24 Jul 2020 13:00:08 +0000

administrative rights in support portal to access LiMAN (add/remove/download license)

Incorrect return value for SNMP GET while querying ruckusCtrlApStatus

Wed, 22 Jul 2020 19:00:10 +0000

According to 5.1.1 SNMP guide customer sees incorrect return value for OID ruckusCtrlApStatus when the AP is offline

How to access Ruckus Knowledge Base Articles ?

Tue, 21 Jul 2020 01:00:08 +0000

Basic guidelines for accessing and using Ruckus Knowledge Base content via the Support Portal

Do any Ruckus APs use HW assist when encrypting R-GRE?

Sat, 18 Jul 2020 01:00:09 +0000

Some current model Ruckus APs - R610, R710, R720, R730, R750, T710 and T750 all support hardware encryption with R-GRE tunneling.

Ruckus Diagnostics Dashboard: System hangs on "SMBus Host Controller not enabled"

Thu, 16 Jul 2020 19:00:10 +0000

When booting up Ruckus Diagnostics Dashboard for the first time, it show the "SMBus Host Controller not enabled" message, and seems to hang.

Zone Director +Free RADIUS Issues

Sat, 11 Jul 2020 01:00:12 +0000

ZD+Free RADIUS Issues

Opening ZoneDirectors running 10.0.1 from FlexMaster running 9.13.1 brings up wrong/old GUI

Thu, 09 Jul 2020 19:00:08 +0000

Customer has upgraded several ZoneDirectors to 10.0.1.0.88. Due to network constraints they access ZoneDirectors by clicking on serial number link in FlexMaster inventory page. After ZoneDirectors upgrade this link opens only the old version of ZD WEB-UI not the new version

Restoring Zone Director certificate when GUI is inaccessible

Thu, 09 Jul 2020 07:17:09 +0000

User upgraded versions and then could ssh login to ZD but can not web login to ZD.

How to remove Outgoing Mail Server from SCI

Tue, 07 Jul 2020 01:00:09 +0000

This article explains how to remove Outgoing Mail Server from SCI

AP with default IP address can't establish Ruckus GRE tunnel

Sat, 27 Jun 2020 01:00:33 +0000

AP with default IP address can't establish Ruckus GRE tunnel

SZ100 "member data are inconsistent" error while removing an AP from a Group

Sat, 27 Jun 2020 01:00:27 +0000

SZ100- "member data are inconsistent" error while removing an AP from a Group, re-adding it back and saving config.

R500 APs are randomly rebooting

Sat, 27 Jun 2020 01:00:26 +0000

R500 APs were randomly resetting with reason "Application Reboot".

How do you reboot all of the APs on a ZD at one time

Sat, 27 Jun 2020 01:00:21 +0000

Admins can issue a ZD CLI command if they want to reboot all connected APs at once.

WISPr Bandwidth Max Up/Down RADIUS attribute usage in SZ

Sat, 27 Jun 2020 01:00:16 +0000

Per client rate limiting can be enforced using the values provided by AAA server

Chargeable User ID (CUI) attribute in Radius Access-Accept

Sat, 27 Jun 2020 01:00:14 +0000

Any WLAN in SZ environment that involves Radius authentication, and AAA server may return CUI attribute in Access-Accept

SNMP OID ruckusZDWLANConfigWirelessClientIsolation does not work

Sat, 27 Jun 2020 01:00:11 +0000

SNMP OID ruckusZDWLANConfigWirelessClientIsolation does not work with v1 / v2

Client connectivity issues related to 802.11w

Wed, 24 Jun 2020 19:00:08 +0000

Client connectivity issues related to 802.11w

Why do I see ETHERNET FRAME CHECK SEQUENCE INCORRECT in wireshark and how can I remove it?

Tue, 23 Jun 2020 01:00:41 +0000

Why do I see ETHERNET FRAME CHECK SEQUENCE INCORRECT in wireshark and how can I remove it?

Port reports Up/Blocking on ICX when no devices connected to it

Tue, 23 Jun 2020 01:00:39 +0000

Port reports Up/Blocking on ICX when no devices connected to it.

How can I find the MAC Address of a Metro Ring Protocol (MRP) Ring Health Packet (RHP)?

Tue, 23 Jun 2020 01:00:25 +0000

How can I find the MAC Address of a Metro Ring Protocol (MRP) Ring Health Packet (RHP)?

On FastIon platforms PVLAN may not work as expected in software release 7.2.02

Tue, 23 Jun 2020 01:00:23 +0000

On FastIon platforms PVLAN may not work as expected in software release 7.2.02

BNA reports are not launching on a Linux Headless Install

Tue, 23 Jun 2020 01:00:20 +0000

BNA reports are not launching on a Linux Headless Install

AP failed to update or download the certificate from SZ, reporting 'Update Failed'

Thu, 18 Jun 2020 13:00:10 +0000

Even when the correct '.res' certificate response package is uploaded to SZ and sent to the AP, the AP fails to download the certificate

How to resolve "The selected date range is too long, Please try a shorter date range" error on vSPoT?

Wed, 17 Jun 2020 13:00:10 +0000

This article helps you to resolve the error on vSPoT "The selected date range is too long, Please try a shorter date range" when generating data for the date range.

MAC Registration Troubleshooting in Cloudpath

Wed, 17 Jun 2020 01:00:08 +0000

This article explains the steps to trouble-shoot MAC Registration issue in Cloudpath.

Recognizing Device models of Apple iPad

Tue, 16 Jun 2020 01:00:08 +0000

As models of new iPads come into the market, cases are opened against these without knowing the model. One of the first steps in troubleshooting an specific iPad issue is to identify it and this is what this document does; how to identify the Apple iPad model.

How to resolve "Duplicated Unleashed-ID" event alert in UMM?

Tue, 09 Jun 2020 07:00:08 +0000

This article helps us to understand about the "Duplicated Unleashed-ID" event and how to resolve it.

Issue with assigning proper roles for users with different groups in the Radius server.

Wed, 03 Jun 2020 13:00:16 +0000

Issue with assigning proper roles for users with different groups in the Radius server.

RDD SW1.10.15: AP MAC address search box does not return any value

Wed, 03 Jun 2020 13:00:10 +0000

The search box is not returning any value when querying any AP MAC address

SCI - Unable to download reports in PDF formats

Tue, 02 Jun 2020 07:00:08 +0000

Unable to download reports in PDF formats. CSV format reports are downloadable from SCI.

SCI Airtime reports showing unrealistic high values

Thu, 28 May 2020 13:18:58 +0000

Airtime displayed in SCI is not reasonable value - showing numbers in 1000's % while it should always be less then 100%

Changing AP power mode to 802.3at or 802.3at+ using CLI does not persist after the AP is rebooted

Tue, 19 May 2020 13:00:09 +0000

This article explains how we can make the AP to sustain 802.3at or 802.at+ power even after a reboot

ZoneDirector Upgrade Process - re Security Bulletin ID-20191224

Thu, 14 May 2020 01:00:13 +0000

Steps are provided for performing a backup / upgrade to ZoneDirector controllers, on various version levels.

RadSec support on ZoneDirector

Thu, 07 May 2020 01:00:16 +0000

This article lists TLS versions that are supported by RadSec feature on the ZD and commercial RADIUS servers that support this feature.

Definition of Up/Down reading of 7731

Thu, 07 May 2020 01:00:07 +0000

This document defines the Up/Down parameter found in the Status Wireless page of the 7731 GUI.

SCI: Reset web interface 'admin' password

Fri, 24 Apr 2020 01:00:10 +0000

Instructions to reset the web interface 'admin' password

Ruckus IOT LoRa LNS Tab is not visible on Firefox Browser

Thu, 23 Apr 2020 07:00:09 +0000

This article details on how to fix Ruckus IOT UI access for LoRa Tab on Firefox

My remote AP can not register to the ZD after the 9.6.1.0.15 upgrade

Wed, 15 Apr 2020 14:36:03 +0000

*Remote AP were working fine prior to the upgrade *All Local AP connect back just fine *Remote AP came up, upgraded firmware, but can not get pass the "Provisioning" stage

AP unable to sync with remote Precision time protocol (PTP) server

Mon, 13 Apr 2020 13:00:11 +0000

Customer has configured PTP but the slave AP is unable to synchronize and is failing.

RND Ruckus Network Director for Zone Diretor only AP code not working

Fri, 10 Apr 2020 19:00:11 +0000

RND cannot be used to move AP's running ZD only based code to SZ

Galaxy S10+ validated phone w latest version and model confirmed by the Ruckus to work with Ruckus AP is not connecting to Ruckus CBSD/AP initial connection

Fri, 10 Apr 2020 19:00:08 +0000

Smartphone will not work out of the box. One needs to change APN parameters to connect to Ruckus LTE network.

802.11w MFP option can't be enabled when we use fast roaming

Thu, 09 Apr 2020 15:49:55 +0000

In a WLAN when we enable the 802.11r fast roaming the 802.11w MFP option will be grayed out or we won't be able to see that option.

Heartbeat loss every 12 hours on Unleashed R510 network

Mon, 06 Apr 2020 13:00:08 +0000

This article explains the behavior of the AP during the heartbeat loss and states a workaround

Cluster Node Restore (TSB 2020-001)

Thu, 02 Apr 2020 19:00:08 +0000

This Bulletin describes the changes to the Cluster Restore process introduced with SZ 5.2 + software.

How to add the ZD controller to Ruckus Diagnostic Dashboard(RDD)?

Tue, 31 Mar 2020 07:00:12 +0000

How to add the SZ controller to Ruckus Diagnostic Dashboard(RDD)?

Tue, 31 Mar 2020 07:00:10 +0000

This article provides information on adding and configuring the SZ on RDD.

SZ showing "Unknown" status from RDD platform

Thu, 19 Mar 2020 19:00:08 +0000

SZ showing "Unknown" status from RDD platform, it should be Online

Uploading KSP Returning Null Error on 3.6.2.0.222

Tue, 10 Mar 2020 13:00:08 +0000

When uploading a KSP the node produces a dialogue screen showing "Unable to upload the diagnostic/patch script file to the controller. Reason:."

Cloudpath integration with Ruckus Legacy DPSK

Tue, 10 Mar 2020 01:00:13 +0000

Customer is trying to authenticate user users based legacy DPSK with the help of cloudpath workflow.

Cloudpath || Can we restore CP config using old snapshots ?

Mon, 02 Mar 2020 19:28:36 +0000

Can we restore the workflow config with using old snapshot on Cloudpath?

ICX 08.0.30t (8030t): SSH connections to the switch/router are refused

Fri, 21 Feb 2020 14:00:10 +0000

A summary of known-issue FI-194362, how to identify it and how to resolve the issue

Ruckus Flexera Cloud License server for SZ/vSZ capacity licenses no longer supports TLS 1.0 (TSB 2019-007)

Wed, 22 Jan 2020 20:00:12 +0000

As of Dec. 5, 2019, Ruckus Flexera Cloud License server for SZ/vSZ capacity licenses no longer supports TLS 1.0.

SZ Event 610 - AP disconnected from data plane []. Reason: [no remote peer available] when no Data Plane is used

Thu, 16 Jan 2020 02:00:07 +0000

Log event 610 filling event log due to client miss-configuration of Ethernet Services and profiles

How do I use PEAP based radius for vSZ/SZ admin login

Mon, 13 Jan 2020 14:00:09 +0000

Configuration required on SZ/vSZ and Radius server for new feature admin login with PEAP.

IoT Device Regulations (TSB 2019-008)

Fri, 10 Jan 2020 02:00:08 +0000

This Bulletin describes the changes available on the Ruckus standalone AP Image 114.0.0.0.1294, which was created because of California Senate Bill 327 (CA SB-327) which goes into effect January 1, 2020.

APs that are connected to the VSPOT LBS server showing status as RED

Mon, 06 Jan 2020 20:00:10 +0000

APs that are connected to the VSPOT LBS server showing status as RED

SmartZone Web UI error NET::ERR_CERT_REVOKED on MAC OS 10.15

Fri, 03 Jan 2020 02:00:09 +0000

This article provides the work around for MAC OS 10.15.1 or later Chrome & Safari users facing SmartZone UI error NET::ERR_CERT_REVOKED

Homeowner FAQ regarding Unleashed Security Update

Wed, 01 Jan 2020 20:00:08 +0000

Homeowner customers need security update for Unleashed Access Points (APs)

Ruckus Bonjour Gateway Deployment Guide

Tue, 10 Dec 2019 02:00:08 +0000

How to configure and troubleshoot Ruckus Bonjour Gateway in ZD and vSZ/SZ-100/SCG

Inter-Working Of Anti-Spoofing With Client Isolation R5.x onwards

Mon, 02 Dec 2019 08:00:08 +0000

This article explains on changes made and inter-working of Anti-spoofing feature with Client Isolation

CloudPath shows the radius server IP address as 'cp-as-1'

Thu, 21 Nov 2019 20:00:10 +0000

This article provides you with the information on how to get the radius server IP address for CloudPath.

Ruckus ICX Switch FastIron OS Version Matrix

Thu, 21 Nov 2019 15:08:04 +0000

The included table displays Brocade swtich models still Active or not yet EoS, and supported FastIron OS versions.

How to de-register or replace AP from LTE Cloud

Fri, 15 Nov 2019 14:00:18 +0000

Customer needs to replace their old CBSDs with new one for which the CBSD's should be removed from SAS account.

Brocade Network Advisor (BNA) recommended version

Mon, 28 Oct 2019 19:00:10 +0000

BNA upgrade recommendations assistance.

Ruckus Diagnostics Dashboard (RDD): System requirements

Fri, 25 Oct 2019 01:00:13 +0000

Summary of RDD system requirements based upon AP/switch numbers connected.

Ruckus Diagnostics Dashboard (RDD): Connecting an SCI to RDD

Fri, 25 Oct 2019 01:00:11 +0000

Summary on how to configure RDD to forward data to SCI.

ZoneDirector 1100 Map View not displaying any 5ghz coverage for R700 on firmware version 9.8.0.0.373

Wed, 23 Oct 2019 14:05:35 +0000

ZD1100 map view displays heat map for 2.4 GHz radio but does not display heat map for 5GHz. This issue occurs on firmware version 9.8.0.0 373 for R700.

Why could we be seeing high drops and retries on R730 model AP?

Wed, 16 Oct 2019 01:00:10 +0000

For the R730 to run at full capacity with all spatial streams you need 31.0 watts (e.g. more than POE+ which is a maximum of 30 Watts).

Rebalance APs between data planes and control planes

Mon, 14 Oct 2019 13:00:12 +0000

How to rebalance APs between cluster and data planes

How to SNMP query the Smart Zone controller AP radio table

Wed, 09 Oct 2019 01:00:08 +0000

This article supplement the Smart Zone SNMP MIB reference guide and provide examples of using net-snmp snmpwalk to query the controller AP radio table

SZ Geo Redundancy - Changing from Active Standby to Active Active

Mon, 30 Sep 2019 13:00:09 +0000

Converting Geo Cluster Redundancy from Active Standby mode to Active Active mode requires factory defaulting Standby cluster and setting it up again.

SMTP configuration on ZD as in Microsoft office 365 SMTP relay did not work

Sat, 28 Sep 2019 19:00:10 +0000

SMTP configuration on ZD(version 10.2) as in Microsoft office 365 SMTP relay did not work

Disable TLSv1.0 on Ruckus AP managed by v/SZ

Fri, 27 Sep 2019 19:00:13 +0000

Some APs on the Network are working on TLSv1.0 and customer wants to disable it and use TLSV1.1 or TLSV1.2

Inactivity timeout on Ruckus Cloud

Fri, 27 Sep 2019 19:00:11 +0000

Customer wants to know the inactivity timeout on Cloud WLAN

How do SPoT and vSPOT find random and local administered MAC addresses

Tue, 24 Sep 2019 12:58:59 +0000

This articles shows how SPoT and vSPOT find random and local administered MAC addresses?

Ruckus, Miracast & WiFi Direct

Thu, 12 Sep 2019 23:20:14 +0000

Sony Miracast enabled TVs fail when Zone Director WiFi infrastructure system is turned on.

How to run packet capture from vSZ-D Command Line Interface

Thu, 12 Sep 2019 13:00:09 +0000

This article explains the procedure of collection Packet Captures from vSZ- D CLI.

Ruckus LTE AP ARRIS & WINNFORUM PKI certificates update (TSB 2019-004)

Mon, 05 Aug 2019 14:58:55 +0000

The LTE AP Certificates needs to be updated to a new SC build to avoid connectivity issues with AP Management & SAS. This includes both ARRIS PKI & WINNFORUM PKI certificates on all LTE APs.

DNS name resolution for IP address of SCG or vSCG

Mon, 05 Aug 2019 13:00:09 +0000

This articles shares the domain name which APs resolve to discover the SZ/vSZ controller

How to resolve "The URL used in the browser differs from the snapshot's URL" which is observed in the clients when they are redirected to the portal hosted in Cloudpath?

Thu, 01 Aug 2019 07:00:07 +0000

This article will help us to resolve the error "The URL used in the browser differs from the snapshot's URL" which is observed in the clients when they are redirected to the portal hosted in Cloudpath.

Restore SCG/vSCG if upgrade fails

Tue, 30 Jul 2019 19:00:08 +0000

If the upgrade fails on SCG/vSCG we can login to the cli mode and then restore it with the latest back up file if avalaible

Difference between the general cluster and the Geo-redundant cluster in terms of AP licensing

Tue, 30 Jul 2019 01:00:06 +0000

This article provides information about the AP licenses in general cluster and Geo-redundant cluster setups on vSZ/SZ.

How to reset the AP-7131 to factory default using the CLI

Fri, 26 Jul 2019 19:00:09 +0000

How to reset the AP-7131 to factory default using the CLI

What does the log message " AP[Ruckus 1] detects excessive probe requests on radio [11b/g] " mean?

Thu, 25 Jul 2019 21:00:42 +0000

Observing the following log message on ZD - " AP[Ruckus 1] detects excessive probe requests on radio [11b/g] "

Ruckus Private LTE SIM Card Replacement (TSB 2019-003)

Thu, 25 Jul 2019 01:00:06 +0000

This bulletin covers a problem and corrective actions to address incorrectly programmed SIMs for Ruckus private LTE network service.

Why the ACL gets removed from the running config when downgrading the code on an ICX7750 from 8061x to 8040x version?

Wed, 24 Jul 2019 19:00:12 +0000

Downgrading code from FI 08.0.50 will result in ACL loss from config

Innr IOT-ZigBee bulbs are getting randomly disconnected from the IoT Gateway

Wed, 24 Jul 2019 01:00:13 +0000

Explains a scenario where Innr-IoT bulbs were getting randomly disconnected from the IOT gateway and would not connect back unless IoT Gateway is rebooted.

AP R610 using WPA2 PSK encryption prevents/fail to authenticate any client successfully

Wed, 24 Jul 2019 01:00:12 +0000

Failure when 802.11r is enabled in the WLAN configuration

How to resolve the Druid Overload issues with "504 Gateway Time-out error"?

Wed, 24 Jul 2019 01:00:12 +0000

This article will help you to resolve the Druid issues which causes the SCI to collect the data from controller.

Maximum number of Restricted subnets that can be configured on ZD

Mon, 22 Jul 2019 19:00:08 +0000

This article provides more details on the ZD restricted subnets.

How to disable force https redirection for web authentication in ZD and Unleashed

Thu, 18 Jul 2019 01:00:13 +0000

Disable force https redirection for web authentication in ZD and Unleash

Slow performance of Samsung S10 802.11ax client connect to R730

Thu, 18 Jul 2019 01:00:12 +0000

This article explains why Samsung S10 802.11ax client connect to R730 has low performance and the solution

AP 710 Constantly Reboots with 'Power Cycle Detected'

Mon, 15 Jul 2019 19:00:07 +0000

Steps to identify if the AP is exceeding 802.3af power limits and fix the issue

How to display more then 10 result entries for an API query.

Fri, 12 Jul 2019 01:00:21 +0000

When using the API query to get BSSID's from all AP's the query would return only 10 entry by default. We would need to modify the query body for the return entries with "limit": X (where X is the number of entries returned).

10GB vDP license requires 1GB license to function

Fri, 12 Jul 2019 01:00:15 +0000

Customer has valid 10GB vDP licenses. 90 day temporary license expires and all dataplanes were in "Pending" state. When Customer attempted to sync the licenses, the following error appeared ""Unable to approve the data plane. Reason: Insufficient vSZ-D Capacity License, please purchase license to proceed."

FastIron X Series device port regions

Fri, 12 Jul 2019 01:00:08 +0000

Describes port regions on FastIron switches.

Client Connectivity: Roaming Messages

Mon, 08 Jul 2019 13:00:09 +0000

How can I tell a normal client roam from something I should care about?

Low RF coverage with R710s

Mon, 08 Jul 2019 07:00:28 +0000

This article tells the requirement by R710 for 802.3at power better coverage

Do any Ruckus APs support DHCP/NAT feature?

Mon, 08 Jul 2019 07:00:25 +0000

Ruckus APs can provide DHCP/NAT features in Solo AP, wired Unleashed Master, and SZ 3.5+ zone Access Points.

R710 on HP Procurve 3500yl (J9310A) PoE+ switch

Mon, 08 Jul 2019 07:00:20 +0000

Enabling LLDP can help HP Procurve switches provide PoE+ to R710 model APs.

Which Ruckus firmware version supports Hotspot 2.0

Tue, 02 Jul 2019 10:40:10 +0000

SZ/SCG Application log level settings be retained in configuration backup

Mon, 01 Jul 2019 01:00:19 +0000

SZ/SCG configuration backup also includes/will retain Application Logs level settings

APs are up in ZD but they show down in FM after a network re-bounce. What caused this

Mon, 01 Jul 2019 01:00:12 +0000

My network went down and came up. Now I see all my APs as connected on the ZD Dashboard. But the FM Dashboard still shows all APs as down. What is going on here?

Access point is shown twice in an AP zone after restoring configuration backup

Mon, 01 Jul 2019 01:00:10 +0000

After restoring a configuration backup on an SCG 2.5.1.0.182, one or more APs are shown twice in an AP zone. This article describes how to rectify this double entry.

ZoneFlex APs 7962, 7762, 7761, 7341, 7343, 7363, 7351 reboot

Sat, 29 Jun 2019 01:00:08 +0000

7363 Rebooting with Kernel Panic

ICX MAC based dynamic VLAN assignment without RADIUS

Tue, 25 Jun 2019 01:00:08 +0000

We can use MAC filtering with MAC-authentication to assign dynamic VLANs without RADIUS.

HTTPS / HTTP redirection on Guest Access login page

Mon, 24 Jun 2019 13:00:17 +0000

This article provides information on http/https redirection on Guest Access WLANs.

How to configure router mode in standalone AP

Mon, 24 Jun 2019 13:00:10 +0000

How to configure router mode in standalone AP

Meltdown and Spectre vulnerabilities impact on Ruckus Products

Mon, 24 Jun 2019 13:00:09 +0000

This article explains Meltdown and Spectre vulnerabilities and their impact on Ruckus Products

SZ 3.4 Disable HTTPS redirect for WISPr WLAN

Mon, 24 Jun 2019 13:00:06 +0000

ZoneDirector has option to disable HTTPS redirect which is needed in SmartZone.

802.1x EAP Authentication failure due to WLAN not mapped to the Role

Mon, 24 Jun 2019 07:00:32 +0000

This articles shares one of the reasons for 802.1X authentication failure related to WLAN not being enabled in the correct role

Can VLAN 1 be tagged on Ruckus devices?

Mon, 24 Jun 2019 07:00:28 +0000

This article describes the process of tagging VLAN 1 on Ruckus devices

EIRP and how to calculate for Ruckus APs

Mon, 24 Jun 2019 07:00:17 +0000

Equivalent isotropically radiated power (EIRP) is the highest RF signal strength transmitted from a particular antenna.

How are repeat associations of clients counted in the flexmaster report?

Mon, 24 Jun 2019 07:00:08 +0000

This article explains how the repeated clients are counted when a report like "Client associated report" is generated.

AP that is deleted from the controller cannot use the AP Registrar

Fri, 21 Jun 2019 13:00:06 +0000

When an AP is deleted from the controller, set scg init is send to the AP, as the NTP server is removed the time might be incorrect which means the AP registrar certificate is out of sync.

How to move APs from Standby to Active cluster in Cluster Redundancy

Tue, 18 Jun 2019 19:00:07 +0000

There are different methods to move APs from different clusters. Here It is explained how to move APs in cluster redundancy.

Which Ruckus devices are UL certified

Mon, 17 Jun 2019 19:00:22 +0000

Ruckus devices listed in UL (Underwriters Laboratories)

Ruckus Mesh Max Hops and Loop Detection

Mon, 17 Jun 2019 19:00:18 +0000

Mesh algorithms are intelligent and dynamic, adjusting to conditions between last MAP and Root AP

APs upgrade firmware whenever the ZD is rebooted

Mon, 17 Jun 2019 19:00:17 +0000

APs upgrade firmware whenever the ZD is rebooted

Mesh on R310

Mon, 17 Jun 2019 19:00:12 +0000

Remote Syslog server configuration on ZoneDirector for DFS events

Mon, 17 Jun 2019 19:00:08 +0000

Remote Syslog server configuration for DFS events

ZD is not responding after upgrade failure.

Wed, 12 Jun 2019 01:00:36 +0000

Customer tried to upgrade ZD 1100 from 9.5.1.0.50 to 9.6.0.0.27 and ZD got struck in middle.

RADIUS 2008 server reason codes explanation for unsuccessful Logins

Wed, 12 Jun 2019 01:00:28 +0000

Windows 2008 Network Policy Server (NPS) provides reason codes to identify changes, problems, and status via events in Event Viewer while NPS is running.

Do Ruckus APs support CDP (Cisco Discovery Protocol) ?

Mon, 10 Jun 2019 07:00:10 +0000

DPSK reached the threshold limit on ZoneDirector - Affecting Zero-IT (prove flie) download

Mon, 10 Jun 2019 01:00:17 +0000

DPSK reached the threshold limit on ZoneDirector - Affecting Zero-IT (prove flie) download

vSCG AP initially connects but immediately disconnects and remains disconnected

Mon, 10 Jun 2019 01:00:10 +0000

Communication or NAT IP configurations missing on vSZ/vSCG

Importing Certificates on ZDs configured for Smart Redundancy

Mon, 10 Jun 2019 01:00:07 +0000

Need recommendations for importing certificates on ZDs configured for Smart Redundancy.

R700 not broadcasting 11ac

Mon, 10 Jun 2019 00:03:15 +0000

R700 not broadcasting 11ac when running 9.8

How does DHCP Relay (ip-helper) work with Ruckus?

Sun, 09 Jun 2019 19:00:08 +0000

How does DHCP Relay (ip-helper) work with Ruckus?

Report Generation on Zone Director

Fri, 07 Jun 2019 13:00:08 +0000

Generating a report on ZD regarding Clients and Access Points

My site-survey tool shows a weak signal for the Ruckus APs. What should I do?

Fri, 07 Jun 2019 01:00:09 +0000

My site-survey tool shows a weak signal for the Ruckus APs. What should I do?

SZ: RADIUS Integration and Attribute User Guide

Tue, 04 Jun 2019 13:00:09 +0000

Where to find the most up-to-date list of RADIUS attributes supported by SZ

SCI Report Email not working with Microsoft Office 365

Mon, 03 Jun 2019 13:00:12 +0000

Email of Reports from SCI using Microsoft Office 365 email account not working

SSIDs are not visible after upgrading ZD to 9.5.1 release

Mon, 03 Jun 2019 13:00:08 +0000

ZD upgrade partially finished, re-upgrading can resolve the issue.

Do I need a MySQL database server running before installing FlexMaster?

Thu, 30 May 2019 01:00:09 +0000

MySQL is inbuilt into Flexmaster installation package.

Unable to deploy vSCG in VM ESXi running on SuperMicro server

Wed, 29 May 2019 19:00:20 +0000

*Can not deploy VOA file on ESXi running on SuperMicro server

Configuring DTIM values on Ruckus Access Points

Wed, 29 May 2019 19:00:07 +0000

What DTIM represents and how to change the value

Do Ruckus APs interfere with a Pacemaker?

Fri, 24 May 2019 07:00:08 +0000

Ruckus APs have IEC/EN 60601-1-2 certification that our APs do NOT interfere with Pacemakers.

What IKEA devices are supported by Ruckus IoT I100?

Wed, 22 May 2019 11:38:11 +0000

This article provides the list of IKEA devices that we support on IoT I100 using Zigbee.

AWS Cluster deployment in different region

Tue, 21 May 2019 13:00:08 +0000

How to deploy/form a cluster of VSZ Nodes in AWS that are in different region

Migrate Zone/WLAN configuration from regular Domain to a Partner Domain

Mon, 20 May 2019 19:00:10 +0000

Steps to manually migrate Zone/WLAN configuration to a Partner Domain

Hotspot Start Page redirection issue with ZD as Captive Portal

Mon, 20 May 2019 19:00:10 +0000

ZD configured as Captive Portal - while redirect is desired to external web portal, instead of users intentional URL

What are the flashing lights on R700 model APs?

Mon, 20 May 2019 16:58:18 +0000

Viewing the combination of front panel LEDs and rear panel Ethernet LEDs can determine proper function of R700 APs.

vSZ-H 3.5.1.0.296- Reports do not have CSV option to choose as Output Format

Mon, 20 May 2019 13:00:10 +0000

While generating report on vSZ-H 3.5.1.0.296 we do not have an option to choose CSV as Output Format.

Unable to retrieve the GPS co-ordinates for some APs

Sat, 18 May 2019 01:00:12 +0000

Most of a customer's 7762-S model APs are showing GPS coordinates, but not all.

How to restrict the WLAN subnet from accessing other subnets in the network using ACL?

Tue, 14 May 2019 01:00:13 +0000

This article will provide solution on how to restrict WLAN subnet from accessing the other subnets in the network.

How frequently is the syslog message "repeatedly fails authentication when joining WLAN" generated upon client authentication failure?

Mon, 13 May 2019 09:12:28 +0000

ZoneDirector vs Smartzone WLAN Architecture Review

Sat, 11 May 2019 07:00:17 +0000

Detailed descriptions to understand WLAN architecture from ZoneDirector to SmartZone platform.

Find Average Users Per Hour Ruckus Zonedirector 1100

Fri, 26 Apr 2019 01:00:13 +0000

Statistics of clients or APs are found in the ZD and are relayed over from AP to ZD reporting data.

P300 Unstable link at close range

Fri, 26 Apr 2019 01:00:06 +0000

Too much receive power can leave PTP P300 unable to get link stable at very close range.

Capturing IPv6 traffic through Wireshark remote interface

Thu, 25 Apr 2019 13:00:10 +0000

When we enter the IPv6 address in the remote interface it prompts "Can't get list of interfaces: getaddrinfo()" The requested name is valid, but no data of the requested type was found even the system is configured with IPv6 address.

CP - Setting up MAC Registration with a Ruckus Virtual SmartZone vSZ controller

Wed, 24 Apr 2019 19:00:09 +0000

How to set up Cloudpath MAC Registration with a Ruckus vSZ controller

CP - Setting up MAC Registration with a Ruckus ZoneDirector controller

Wed, 24 Apr 2019 19:00:07 +0000

How to set up Cloudpath MAC Registration with a Ruckus ZoneDirector controller

Ruckus Diagnostic Dashboard - Supported VM Platforms

Thu, 11 Apr 2019 16:58:33 +0000

A summary of the currently supported platforms

T310c, T310d and T310n APs need Patch release to work on ZD 10.1

Thu, 04 Apr 2019 19:00:07 +0000

When you have T310c, T310d and T310n APs in ZD release 10.1, you also need an AP Patch release for these APs to work.

Reset Procedure for ZF7731 (Wireless Bridge)

Thu, 28 Mar 2019 01:00:08 +0000

This article can be referred to for resetting the ZF7731 to factory default settings.

AP command for High Density Environments to prevent false DFS radar detection

Wed, 20 Mar 2019 19:00:08 +0000

A new AP command has been introduced on 11ac APs for high density environments since 3.5, to help prevent false DFS radar detection notices.

Does Ruckus vSZ support encrypted volumes in AWS?

Mon, 18 Mar 2019 19:00:07 +0000

Ruckus vSZ does not OFFICIALLY support encrypted volumes in AWS?

Changing static IP of the ZDs when smart redundancy is enabled

Thu, 14 Mar 2019 19:00:08 +0000

This article explains how to change Static IP of primary ZD, Secondary ZD and management interface when there are 2 ZDs on smart redundancy.

ZoneDirector Guest access redirection path

Wed, 06 Mar 2019 02:00:10 +0000

An installed Certificate with ZD FQDN will direct Guest Access to the FQDN, not ZD IP address.

Ruckus Cloud WiFi won't allow you to change Venue address

Thu, 28 Feb 2019 02:00:12 +0000

Reason and workaround for a known issue WIFI-14785

Points to review before upgrading SZ-100

Mon, 28 Jan 2019 14:00:13 +0000

What to check before upgrading SZ-100?

Configuring FreeRADIUS to return a Group attribute for role assignment on the ZD

Mon, 28 Jan 2019 14:00:12 +0000

Can I manage 7025 and H500 APs simultaneously with a ZD running on 9.10 version?

Mon, 28 Jan 2019 14:00:11 +0000

Is it possible to manage 7025 and H500 APs simultaneously with a ZD running on 9.10 version?

How can I discover the Ruckus ZoneDirector so I can use a Web browser to see the Web UI?

Mon, 28 Jan 2019 08:00:21 +0000

How can I discover the Ruckus ZoneDirector so I can use a Web browser to see the Web UI?

Rogue Devices device detection not operational on 5 Ghz band

Mon, 28 Jan 2019 08:00:20 +0000

I enabled rouge AP detection, and I see rouges listed on the 2.4 band, and I am sure I should see detection on the 5GHz band, but its not there while it seems to be enabled correctly.

MAPs not connecting with expected Root AP but will mesh with another Mesh AP

Mon, 28 Jan 2019 08:00:18 +0000

AP's failing to mesh with Root AP's but will mesh with another Mesh AP?

What is the baud rate to access Zone Director's console?

Mon, 28 Jan 2019 08:00:10 +0000

RADIUS attribute to limit bandwidth

Mon, 28 Jan 2019 08:00:08 +0000

RADIUS attribute to limit the bandwidth on wlan, based on the user profile.

How to see or edit AP properties - Ruckus Wireless Airmagnet planner

Sun, 27 Jan 2019 20:00:23 +0000

How to see or edit AP properties - Ruckus Wireless Airmagnet planner

Leap second impact on Ruckus equipment

Sun, 27 Jan 2019 20:00:20 +0000

This article describes the impact of applying a positive or negative leap second to Ruckus hardware.

SmartZone AP boot sequence and Ports used - 3.2.1 and R300

Sun, 27 Jan 2019 20:00:16 +0000

See the packet trace of AP port/protocol communiations for SmartZone connection and conversion.

How do I restrict ports to certain range for the case of AP firmware upgrade using passive FTP method?

Sun, 27 Jan 2019 20:00:15 +0000

This article contains the command to use if you would like to restrict list of ports for FTP download of AP firmware from the controller.

FM 9.13 firmware requires jemalloc package

Sun, 27 Jan 2019 20:00:14 +0000

9.13 version of FM requires installation of jemalloc before installing FlexMaster on any supported platforms

Ruckus Planner - Floor Plans in PDF format

Sun, 27 Jan 2019 08:00:37 +0000

Please I need a confirmation if Ruckus Zone Planner supports floor plans in PDF format? I can't import PDF files. Maybe I need to do an upgrade to be able to use PDF files. Please help.

7762 Reset Procedure

Sun, 27 Jan 2019 08:00:25 +0000

7762 Reset Procedure

Managing 7731 RB channel change

Sun, 27 Jan 2019 08:00:24 +0000

By default 7731 RB will only issue warn-only when interference is affecting PtP link. CU can enable SmartSelect with or without blocking DFS channels, to allow RB to change channels.

Can we reduce the number of supported concurrent client connections on standalone AP

Sun, 27 Jan 2019 08:00:12 +0000

When configuring an AP in a ZD I have the option to select the number of supported concurrent connections (default value is 100). Where can I find this option when I'm configuring an AP as stand alone?

Ruckus AP Troubleshooting

Sat, 26 Jan 2019 02:00:12 +0000

Ruckus AP Troubleshooting

My neighbor’s AP keeps showing up as a Rogue AP. Is there a way to change that?

Sat, 26 Jan 2019 02:00:10 +0000

My neighbor’s AP keeps showing up as a Rogue AP. Is there a way to change that?

Ruckus ICX switch cable recommendations to support 10GE aggregation

Thu, 24 Jan 2019 02:00:07 +0000

Cat6A cable is recommended for 10GBASE-T speeds up to 100 meters for port aggregation on ICX 7650-48ZP.

SCG/SZ Tunnel keepalive timeout and retries

Mon, 21 Jan 2019 14:00:10 +0000

SCG control plane and data plane tunnels keepalive timers are configurable.

Ruckus Opportunistic Key Caching _OKC

Mon, 21 Jan 2019 14:00:09 +0000

Provide details of OKC in action during a STA roaming event - how does this work prior to 802.11r support in SW.

What information I need to provide when contacting Ruckus Wireless technical support when there is an FM issue?

Mon, 21 Jan 2019 08:00:25 +0000

What information I need to provide when contacting Ruckus Wireless technical support when there is an FM issue?

DOCSIS, GPON, LRE infrastructure roaming and connectivity issues

Mon, 21 Jan 2019 08:00:18 +0000

Classic switched infrastructure (GPON & DOCSIS in particular) for AP backhaul may not handle Wifi client "fast roaming" well, so use tunneled SSIDs.

ZoneDirector - DFS/Radar and 5G channel selection.

Mon, 21 Jan 2019 08:00:18 +0000

ZoneDirector allows control of DFS/Radar and 5G channel selection

Rate limiting causing Airplay issues

Mon, 21 Jan 2019 08:00:10 +0000

Airplay works but there are some QoS issues with rate-limiting enabled. The exact issue is when an Ipad or Iphone etc., with Airplay then there will be some sort of weird noise (static) that comes out as the video is being played.

Surface Pro 3/4 unable to connect to 802.1X SSID on 5ghz radio

Sun, 20 Jan 2019 08:00:12 +0000

Surface Pro 3/4 connects on a standard SSID without any issue, and also connects on 2.4ghz radio to an 802.1X SSID. However, issue with client devices attempting to connect to 5ghz radio.

Broadcasting particular ssid only in 5ghz radio

Thu, 17 Jan 2019 21:20:07 +0000

customer needs particular SSID to be broadcasted only in 5 GHZ

How is RADIUS server failover handled by SR pair of ZoneDirectors

Thu, 10 Jan 2019 14:00:07 +0000

How is RADIUS server failover handled by SR pair of ZoneDirectors

Outdoor AP (MAP) is not meshing with Indoor AP (Root)

Sun, 30 Dec 2018 20:00:09 +0000

Outdoor APs cannot mesh with indoor APs if root AP is broadcasting mesh SSID on a channel which is not supported by outdoor APs (Country wise regulatory dependent).

Windows 2012 NPS RADIUS server authentication issue

Fri, 28 Dec 2018 14:00:09 +0000

Windows 2012 NPS RADIUS server authentication issue

I need an MD5 checksum verification utility for Windows for my Ruckus product software file

Thu, 27 Dec 2018 20:00:15 +0000

WinMD5Free is a PC version utility

R710 not auto detecting PoE+ on Multiple PoE+ capable switches.

Wed, 26 Dec 2018 20:00:12 +0000

This article describes what needs to be done to negotiate 802.3at power between R710 AP and POE+switches

Are event log entries saved over reboot?

Wed, 26 Dec 2018 20:00:08 +0000

Are event log entries saved over reboot?

SCG-200: System Log / Disk Depletion possible in RuckOS prior to SZ 3.1.1 b249

Wed, 26 Dec 2018 02:00:15 +0000

Certain malformed packets incorrectly handled, can result in dramatically increased system logs, leading to free disk space depletion.

WISPr redirect not working on SCG-200

Tue, 25 Dec 2018 20:00:21 +0000

This article describes common issues which may cause the WISPr redirect to fail on the SCG-200 controller

Tech note: Working with Radius Attributes and Accounting

Tue, 25 Dec 2018 20:00:09 +0000

Tech note: Working with Radius Attributes and Accounting

ZD redirect fails with *.local in ZD domain name with iOS8 clients

Tue, 25 Dec 2018 02:00:10 +0000

Web redirect is failing to occur on my portal setup, but only with iOS8 clients. All the other clients are working fine, and iOS7 also working with out any issues. Enabled Apple Bypass CNA for Guest Access but this made no difference in the redirect for that OS.

ZoneDirector Remote Control application

Mon, 24 Dec 2018 20:00:22 +0000

Monitoring and configuring the ZoneDirector from a remote application.

If AD Group is mapped with two or more Roles in the ZD, which role the ZD will use first?

Mon, 24 Dec 2018 20:00:19 +0000

Role mapping for AD based authentication and preferred role if multiple roles are found

Role availability under DPSK batch generation

Mon, 24 Dec 2018 20:00:14 +0000

This article explains how to make roles available under the DPSK generation section.

How does Ruckus work with Barracuda firewall

Mon, 24 Dec 2018 20:00:10 +0000

Ruckus provides syslog to Barracuda, filtering username/IP address, to apply ACL policies

FM not showing data in reports after upgrading SW

Mon, 24 Dec 2018 20:00:09 +0000

I can't see any data in my reports in FlexMaster. This was working fine before I upgraded the FM version.

'Enable Smart Redundancy' check-box on Zone Director is grayed out.

Mon, 24 Dec 2018 20:00:08 +0000

What is to be done when the "Enable Smart Redundancy" option is not available on the Zone Director (Grayed out).

What are the requirements and best practices for hitless-failover on FastIron switch stacks?

Tue, 11 Dec 2018 02:00:21 +0000

What are the requirements and best practices for hitless-failover on FastIron switch stacks?

How to configure ToS_DSCP on Ruckus AP

Sat, 08 Dec 2018 14:00:20 +0000

I want to configure the APs to mark the IP traffic with DSCP specifics for VoIP, but am not sure how to do this.

Access Point Reboot Timeout configuration settings on vSCG

Sat, 08 Dec 2018 14:00:08 +0000

Reboot Timeout configuration settings for Access Points connected to vSCG

Restore configuration from ZD1000 to ZD1100

Fri, 07 Dec 2018 08:00:11 +0000

Process to transfer the configuration from old Zone Director to new/higher model/replaced Zone Director

Factory reset procedure for ZoneDirector model ZD5000

Fri, 07 Dec 2018 08:00:10 +0000

Hard reset / Factory reset procedure for ZD5000

Experiencing low throughput when they run tests with APs by placing them very near

Tue, 04 Dec 2018 15:36:17 +0000

How does licensing works on SCG in cluster when the RMA is performed

Tue, 30 Oct 2018 07:00:11 +0000

Article explains about the licensing concept on SCG cluster, when the RMA is performed on a unit which is part of cluster

Our FlexMaster is placed behind a firewall. In such case how can APs in the field reach FlexMaster?

Sat, 27 Oct 2018 01:00:10 +0000

TCP ports 443 and 80 are required to pass thru Firewalls for AP to FM communication.

BROCADE ICX TROUBLESHOOTING HIGH CPU WITH DM RAW

Wed, 24 Oct 2018 03:58:17 +0000

BROCADE CAMPUS FEATURE EXPLAINER SERIES:

What is the Hitless-reload command used for?

Fri, 05 Oct 2018 01:00:09 +0000

Hitless-reload command usage

Removing Multiple VLANs and Multiple Interfaces from VLAN

Fri, 28 Sep 2018 13:00:29 +0000

REMOVING MULTIPLE VLANS FROM INTERFACE AND MULTIPLE INTERFACES FROM VLAN

How does the router behave when multiple IP helper address statements are added in the same interface?

Fri, 28 Sep 2018 13:00:22 +0000

How does the router behave when multiple IP helper address statements are added in the same interface?

How to disable and enable a real server using SNMP?

Fri, 28 Sep 2018 13:00:20 +0000

How to disable and enable a real server using SNMP?

Why wr mem failed and how to recover from it?

Fri, 28 Sep 2018 13:00:19 +0000

Why wr mem failed and how to recover from it?

Why does FCX-2SFPP module disappear after upgrading from 7300e to 7400c release?

Fri, 28 Sep 2018 13:00:16 +0000

Why does FCX-2SFPP module disappear after upgrading from 7300e to 7400c release?

SCI - Disaster Recovery

Wed, 26 Sep 2018 01:00:06 +0000

Describes briefly the options for disaster recovery of an SCI cluster

Issue with ICMPV6 Multicast Listener Report packets

Wed, 12 Sep 2018 20:31:01 +0000

Even after disabling ICMV6 support we see ICMPV6 Multicast Listener Report packets

Standalone AP as repeater.

Thu, 06 Sep 2018 08:16:00 +0000

Can we use standalone AP as Repeater

Why does ICX 7xxx reboot when issuing Ctrl+C

Fri, 31 Aug 2018 01:00:09 +0000

ICX 7250 and 7450 reboots when issuing Ctrl+C in order to interrupt an action.

What is recommended for a multicast routing design?

Fri, 31 Aug 2018 01:00:08 +0000

Multicast implementation helps efficiently forward IP packets that are destined for two or more receivers, which in turn helps to save network bandwidth and data replication at the source.

Does Ruckus support channel 144 in the 5GHz band?

Thu, 16 Aug 2018 01:00:06 +0000

Ruckus products do not support channel 144 in the 5GHz band.

BNA Failed to retrieve configuration

Sat, 16 Jun 2018 01:00:14 +0000

When trying to retrieve the configuration from ICX in BNA, receive the error message 'BNA failed to retrieve configuration.

ZD/VSCG Ruckus and Intermec devices best practice guide

Mon, 30 Apr 2018 19:00:07 +0000

Scanners using Telnet applications are very time sensitive, and there are some configurations that can help maintain sessions and improve roaming.

Does FastIron ICX series support a RTC (Real Time Clock)?

Sat, 28 Apr 2018 01:00:08 +0000

FastIron ICX 7250 / 7450 and ?FastIron ICX 6610 / 6430 / 6450

How to mount ICX 6610 in 4-post rack using 2-post rack ear kit to avoid sagging?

Thu, 12 Apr 2018 01:00:07 +0000

How to mount ICX 6610 in 4-post rack using 2-post rack ear kit to avoid sagging?

When might we see a Ruckus AP send de-auth to wireless client devices?

Wed, 28 Mar 2018 19:00:08 +0000

Wireless clients move around and are always sending probes and association requests. If not sending authentication with these, Ruckus APs may send de-auth packets.

Troubleshooting smart redundancy failover between the ZD's

Mon, 12 Mar 2018 19:00:18 +0000

The APs are not moving to the secondary ZoneDirector when we do a fail over

How to pull report for hundreds of AP

Thu, 08 Mar 2018 02:00:13 +0000

How to generate report for 300 APs in SCI to see which users are connected.

vSCG: RuckOS does not support Ruckus Vendor Specific 06 hex for DHCP Option 43

Thu, 08 Mar 2018 02:00:11 +0000

My AP server list is empty

Ports used to query SZ/vSZ using RESTful API

Thu, 08 Mar 2018 02:00:08 +0000

Port number issue

How to block Information from the ZoneDirector being transmitted to Ruckus

Tue, 06 Mar 2018 02:00:15 +0000

How to disable the automatic reporting of information back to Ruckus

Acct-Terminate-Cause reason in Radius Accounting Stop packet

Tue, 06 Mar 2018 02:00:12 +0000

Reasons for user Accounting Termination in Radius accounting packets

Is WiFi RF a hazard to humans, how about people with a pacemaker?

Mon, 05 Mar 2018 20:00:19 +0000

Ruckus Wireless products are independently tested for compliance with National Health and Safety Standards and guidelines for human exposure to RF and electromagnetic fields.

Zone director is not accessible at HTTP request

Mon, 05 Mar 2018 20:00:14 +0000

When new ZD Ip is entered in browser, it will be redirected to HTTPS page with old Ip.

ZoneDirector not reporting rogue devices

Mon, 05 Mar 2018 20:00:12 +0000

Check the configuration settings on the Zone Director

R710 comes up as 802.3af on an 802.3AT switch

Wed, 28 Feb 2018 20:00:12 +0000

Troubleshooting guide to identify why r710 is coming up as 802.3af when connected to 802.3at

In AP support info file - meaning of log message " ar5416GetNf: Failed to read CCA reg "

Tue, 27 Feb 2018 02:00:16 +0000

Failed to read CCA reg messages usually indicate intermittent high levels of interference on the AP radio channel.

Can I upgrade TLS 1.0 RC4 in ZD 9.6.1.0.15 for Chrome?

Tue, 27 Feb 2018 02:00:15 +0000

Since Chrome and FireFox dropped support for TLS 1.0 / RC4 cipher, customers need to upgrade to ZD 9.10+ for TLS 1.2 support.

Why clients are failing to get an IP when connected to a tunneled SSID over Ruckus GRE on SZ cluster?

Thu, 08 Feb 2018 02:00:07 +0000

This article explains a scenario where clients failed to get an IP when connected to Tunneled WLAN over Ruckus GRE.

How To Run IP Data Collection Tools

Mon, 29 Jan 2018 20:00:12 +0000

How To Run IP Data Collection Tools

BUM rate limiting and suppression - new feature in 08030h (FastIron)

Mon, 29 Jan 2018 20:00:08 +0000

Broadcast, unknown-unicast, and multicast suppression Syslog and SNMP notification — Rate limiting BUM traffic protects a switch, router node, or network from Denial of Service attacks or unintentional traffic configurations. When an incoming packet exceeds the maximum number of bytes that you set with rate limiting, a Syslog notification is generated.

What to do if SX experiences problems when you run/use the" wr mem" command (via BNA) while the web management card is enable?

Thu, 18 Jan 2018 20:00:32 +0000

Sometimes the switch stops routing certain protocols to some subnets affecting DHCP and pings also.

Port regions on FastIron switches.

Thu, 18 Jan 2018 20:00:27 +0000

Port regions for FastIron X, FCX and ICX devices

Stack not ready for hitless-failover.

Wed, 17 Jan 2018 20:00:09 +0000

The stack comes back without the Active controller.

Invalid Radio SKU error for EU Access Points

Tue, 09 Jan 2018 20:00:15 +0000

Invalid Radio SKU error for EU Access Points

How to reset an AP to factory default from the controller GUI?

Tue, 09 Jan 2018 20:00:14 +0000

How to reset an AP to factory default from the controller GUI?

Why does an upgrade of ICX 6430 Routing code fail?

Mon, 08 Jan 2018 20:00:25 +0000

Why does an upgrade of ICX 6430 Routing code fail?

Which FastIron platforms and software versions support Multicast routing on a MCT cluster?

Mon, 08 Jan 2018 20:00:23 +0000

Which FastIron platforms and software versions support Multicast routing on a MCT cluster?

SNMP reporting much higher temperature after upgrade from 8010m to 8030k

Mon, 08 Jan 2018 20:00:19 +0000

SNMP reporting much higher temperature after upgrade from 8010m to 8030k

NetIron, FastIron, ICX, FCX, and other Brocade IP products fail to negotiate/converge STP/RSTP/PVST/RPVST

Fri, 05 Jan 2018 02:00:15 +0000

NetIron, FastIron, ICX, FCX, and other Brocade IP products fail to negotiate/converge STP/RSTP/PVST/RPVST when connected to a VCS/VDX (Ethernet) fabric.

How to configure Radius Server policy for MAC-authentication via GUI?

Thu, 04 Jan 2018 20:00:12 +0000

How to configure Radius Server policy for MAC-authentication via GUI?

How to renumber stack units?

Thu, 04 Jan 2018 20:00:10 +0000

How to renumber stack units?

How to configure Rate Limiting?

Tue, 02 Jan 2018 20:00:20 +0000

Fixed rate limiting counts the number of bytes (packets in ICX 6650 devices) that a port receives, in one second intervals.

How to configure Rate Shaping?

Tue, 02 Jan 2018 20:00:18 +0000

Configuring outbound rate shaping on ports

How to implement Network Address Translation (NAT) on RFS4000/6000/7000 Wireless Controllers?

Wed, 13 Dec 2017 02:18:27 +0000

How to implement Network Address Translation (NAT) on RFS4000/6000/7000 Wireless Controllers?

How to save the running configuration?

Wed, 13 Dec 2017 02:18:23 +0000

How to save the running configuration?

What is the default username/password for Brocade Wireless Controllers (RFS4000/RFS6000/RFS7000)?

Wed, 13 Dec 2017 02:18:22 +0000

What is the default username/password for Brocade Wireless Controllers (RFS4000/RFS6000/RFS7000)?

Radius packets are not forwarded out from the controller when radius proxy is enabled

Wed, 13 Dec 2017 02:18:07 +0000

RFS6000/RFS7000, AP-7131s.

How do I reset the controller and APs to factory default for 5.x code?

Wed, 13 Dec 2017 02:17:50 +0000

Valid information for software code WiNG 5.x running on RFS4000, RFS6000, RFS7000, AP7131, AP650.

SNMP sysUpTimeInstance OID wraps up after 497 days

Wed, 13 Dec 2017 02:17:33 +0000

SNMP sysUpTimeInstance OID wraps up after 497 days

FastIron SX800 and SX1600 may reset during card installations

Wed, 13 Dec 2017 02:17:22 +0000

At times, a FastIron device may exhibit a reset during card installations or hot swaps.

How to configure a static route for wireless controller?

Wed, 13 Dec 2017 02:16:54 +0000

How to configure a static route for wireless controller?

How to enable Smart RF?

Wed, 13 Dec 2017 02:15:56 +0000

How to enable Smart RF?

When using an external RADIUS server for aaa on a wireless controller, what RADIUS attributes must be included?

Wed, 13 Dec 2017 02:15:00 +0000

When using an external RADIUS server for aaa on a wireless controller, what RADIUS attributes must be included?

Brocade Campus VLAN ROUTING WITH ROUTER-INTERFACE

Wed, 13 Dec 2017 02:14:49 +0000

BROCADE CAMPUS FEATURE EXPLAINER SERIES:

What is SNMP, and what are the recommendations for its deployment in a K-12 network?

Wed, 13 Dec 2017 02:14:28 +0000

Simple Network Management Protocol.

What are the requirements for hitless switchover?

Wed, 13 Dec 2017 02:14:21 +0000

What are the requirements for hitless switchover?

How to configure Radius server policy for MAC-authentication via CLI?

Wed, 13 Dec 2017 02:13:40 +0000

How to configure Radius server policy for MAC-authentication via CLI?

Brocade Campus ICX Reload Parameters

Wed, 13 Dec 2017 02:13:32 +0000

How to use the reload after and reload at commands?

Information needed for RCA in Switch down events?

Wed, 13 Dec 2017 02:12:56 +0000

Article related to Switch down events.

How to perform a Software Recovery?

Wed, 13 Dec 2017 02:12:54 +0000

How to perform a Software Recovery?

How to configure the wireless controller as a Radius client when deploying external Radius server?

Wed, 13 Dec 2017 02:12:42 +0000

How to configure the wireless controller as a Radius client when deploying external Radius server?

Switch may reset on unauthorized SSH attempts - EXCEPTION 1200, Data TLB error

Wed, 13 Dec 2017 02:11:52 +0000

Repeated invalid login attempts via SSH can result in a switch reset

Switch reset on ICX7750 stack when configuring "no raguard trust" on disabled port 2/1/1

Wed, 13 Dec 2017 02:10:31 +0000

Removing the Configuration of raguard trust can cause active stack unit to reset.

How can I recover from a lost password on FastIron devices?

Wed, 13 Dec 2017 02:10:08 +0000

How can I recover from a lost password on FastIron devices?

Configuring Level 2 Force on remote AP prevents data traffic flow.

Wed, 13 Dec 2017 02:09:48 +0000

Configuring Level 2 Force on remote AP prevents data traffic flow.

What are the supported Radius Attributes for 802.1x/MAC authentication on FastIron?

Wed, 13 Dec 2017 02:08:33 +0000

Supported RADIUS attributes by FastIron 802.1x/MAC authentication

How to configure FastIron devices to use a Radius server via FQDN?

Wed, 13 Dec 2017 02:08:25 +0000

How to configure FastIron devices to use a Radius server via FQDN?

Mac authentication does not work on 8061 without "aaa authentication dot1x default radius"

Wed, 13 Dec 2017 02:08:01 +0000

Mac authentication does not work on 8061 without "aaa authentication dot1x default radius"

Why does the newly received ICX6650 order show HW REVISION : 2 (BETA) in the output of show version?

Wed, 13 Dec 2017 02:07:52 +0000

Why does the newly received ICX6650 order show HW REVISION : 2 (BETA) in the output of show version?

Why is my Secondary image at the Standby management module not synchronizing and the router is receiving error when uploading from Basic L3 image to the full routing code?

Wed, 13 Dec 2017 02:07:51 +0000

Why is my Secondary image at the Standby management module not synchronizing and the router is receiving error when uploading from Basic L3 image to the full routing code?

FES2402-POE Reboots continuously

Wed, 13 Dec 2017 02:07:36 +0000

FES2402-POE Reboots continuously

Replacement line module would not come up after being inserted.

Wed, 13 Dec 2017 02:07:32 +0000

Replacement line module would not come up after being inserted.

Default Static route not being redistributed into OSPF.

Wed, 13 Dec 2017 02:07:26 +0000

Default Static route not being redistributed into OSPF.

Is it possible to route the Virtual Router Redundancy Protocol (VRRP or VRRP-E) Virtual IP-Address?

Wed, 13 Dec 2017 02:07:21 +0000

Is it possible to route the Virtual Router Redundancy Protocol (VRRP or VRRP-E) Virtual IP-Address?

Brocade Fastiron devices crash during a "write memory" and "end" command execution in a script continuously

Wed, 13 Dec 2017 02:07:00 +0000

Brocade Fastiron devices crash during a "write memory" and "end" command execution in a script continuously.

How do I identify RPS15 Non-PoE PSU vs RPS16 PoE PSU for ICX6610?

Wed, 13 Dec 2017 02:05:28 +0000

This article will explain how to read the label on the top of the PSU to be certain what model it is deployed as

IP phones do not work in stack a unit 8 after RMA

Wed, 13 Dec 2017 02:04:41 +0000

IP phones do not work in stack a unit 8 after RMA

What is the difference in setup ACL accounting for switch image vs router image in FastIron?

Wed, 13 Dec 2017 02:04:38 +0000

What is the difference in setup ACL accounting for switch image vs router image in FastIron?

How do I need to have RMON to monitor internal system status?

Wed, 13 Dec 2017 02:04:36 +0000

How do I need to have RMON to monitor internal system status?

What is required when there is a RADIUS timeout on a FastIron switch configured to perform RADIUS authentication?

Wed, 13 Dec 2017 02:04:27 +0000

What is required when there is a RADIUS timeout on a FastIron switch configured to perform RADIUS authentication?

Unable to SSH to Ruckus AP from Cisco 887

Thu, 16 Nov 2017 14:46:41 +0000

This article explains why SSH from a Cisco router directly to a Ruckus AP post build 3.0.0.x may fail. This is due to the CBC cipher being excluded in the dropbear sshd included from 3.0.3+.

How to register for a training course

Mon, 13 Nov 2017 19:24:37 +0000

SCI doesn't show any client data - reports

Thu, 02 Nov 2017 13:31:27 +0000

In SCI setup and monitor the connections to the SCG is there, but no data is received by the SCI. Hence no graphs.

What do I need to know about the Band-Balancing or steering behavior in Ruckus APs?

Wed, 27 Sep 2017 14:08:54 +0000

Band Balancing is a feature that was added starting with Ruckus SW Release 9.3.0. ( It was originally called Band Steering) - It operates independently from Client Load balancing but can work with this feature. This article talks about default band balancing behavior and CLI options available to control the feature in a ZD controlled or Stand Alone AP deployement

How to configure to authenticate admin users against RADIUS server on a vSCG Enterprise?

Tue, 01 Aug 2017 18:03:15 +0000

Steps on how to configure admin users authenticating against Radius server on a vSCG Enterprise

Cipher Suites supported by Ruckus ZoneDirector

Fri, 21 Jul 2017 01:00:12 +0000

ZoneDirector now supports more than just TLS 1.0 Cipher Suites

AP discovery via DHCP option is not working with MS server 2012 R2

Wed, 12 Jul 2017 14:16:22 +0000

This article explains why the AP discovery via the DHCP option is not working when MS server 2012 R2 is used as a DHCP server. Also, it explains about what need to be configured to make it to work.

iOS devices have to re-authenticate after coming out from sleep mode

Thu, 06 Jul 2017 17:57:04 +0000

iOS devices have to re-authenticate after coming out from sleep mode

Clients are prompted to re-login to the LightSpeed content filter while roaming from an AP to another

Mon, 19 Jun 2017 19:00:13 +0000

This article explains why the clients would have to re-login to the LightSpeed content filter while roaming between AP's and how to resolve this issue.

Minimum system requirements to deploy a vSCG

Fri, 19 May 2017 13:25:18 +0000

This article has information regarding the minimum system requirements for deploying a vSCG

Application Visibility support in Ruckus Access Points

Thu, 04 May 2017 01:00:07 +0000

Application visibility - Only R300, 7321, 7363, 7962, and 7025 do not support it.

R300 AP is not broadcasting WLANs when connected to vSCG

Sat, 01 Apr 2017 15:29:42 +0000

When R300 AP is connected to vSCG it is not broadcasting any WLANs

Minimum hardware requirement for SCI to support 500 APs. Demo version?

Mon, 20 Mar 2017 19:00:16 +0000

SCI Installation guide requirement is minimum 8 x vCPU and 32 GB RAM, Demo mode is not for Production use.

Reason for Dashboard Widgets not displaying any Data

Tue, 28 Feb 2017 14:49:56 +0000

This article helps in displaying client statistics on the Dashboard Widgets

Renaming APs on the SCG or vSZ

Tue, 28 Feb 2017 02:00:16 +0000

How to automate renaming APs on an SCG or vSZ

Where can we see the Restricted Subnet Access settings for a wlan?

Fri, 17 Feb 2017 12:04:42 +0000

This article mentions the location of restricted subnets when client isolation option is enabled on any SSID.

Difference between Smart redundancy and Limited ZD discovery option

Tue, 17 Jan 2017 21:57:53 +0000

SCG-200 AP Ruckus GRE tunnel not coming up after upgrade AP zone to 3.2.1

Tue, 10 Jan 2017 02:00:18 +0000

Prior to 3.2.1 Ruckus GRE tunnel uses UDP port 23233. In 3.2.1 TCP is now used

SCG - Access point running old SCG code will not connect to SCG

Sat, 31 Dec 2016 00:34:54 +0000

An AP running old SCG code (for example, 1.1.1.x), will not connect to an SCG running one of the latest firmware builds with the AP certificate checking enabled (default configuration).

All R510 disconnecting simultaneously from SZ100 running 3.4.x SW

Wed, 21 Dec 2016 02:00:19 +0000

All R510 disconnect at the same time from SZ100 randomly. The issue happened originally happened once a week then almost only a daily basis. Sometimes twice a week.

SCG version 3.0 UE devices disconnecting with syslog error: STA-DISASSOC-REASON hint=domlme

Fri, 16 Dec 2016 02:00:52 +0000

AP disconnect clients after learning the client mac address from the wire. When Client device Roams to an AP it sends a l2uf (Layer 2 update Frame) packets with the client MAC address. If this packet is bridged back to the originating AP then the client is immediately disassociated with the error message STA-DISASSOC-REASON-hint-domlme. Issue only occurs with locally bridged WLAN's

R500 supportability with vSCG

Fri, 16 Dec 2016 02:00:44 +0000

Is R500 Supported in vSCG. 2.5.0.1.174

vSCG Users and Rogue APs visible from other Management Domains

Fri, 16 Dec 2016 02:00:37 +0000

When creating mulitple administator domains and assign the users as super admins, the Rogue APs and the users in those domains are visible to eachother. Why are the cross domain APs and Users seen by in the other Domains?

Query regarding Roles and group attributes on ZD.

Fri, 16 Dec 2016 02:00:29 +0000

Prevent ports assigned to Ruckus APs from being utilized by other devices

Fri, 16 Dec 2016 02:00:21 +0000

This article explains security mechanisms which may be implemented to prevent ethernet ports assigned to access points being used by other devices.

How to create an isolation whitelist via AP CLI script and reboot persistent?

Thu, 15 Dec 2016 20:00:25 +0000

The purpose for the whitelist is to ensure some devices do not get isolated from clients in a zone where client isolation is applied.

Unable to re-configure ZD managed AP running on 9.9 into a Standalone AP

Thu, 15 Dec 2016 20:00:22 +0000

This article provides information on why an AP shows a warning message that it cannot provide wireless access. No support for APs from ZD 9.9 or SZ 3.1 put into standalone mode, they must load 100.x base image firmware.

How to configure admin user via radius to logon to SCG / SZ-100 / vSZ thru the CLI

Mon, 12 Dec 2016 20:00:18 +0000

This article describes how to configure an admin user thru the CLI to logon to the SCG / SZ-100 / vSZ controllers via RADIUS rather than Local DB.

RSSI measuerments

Mon, 05 Dec 2016 10:51:59 +0000

Description of signal strength displayed and measured by the Ruckus Zone Flex system

What is Auto Recovery option on ZoneDirector?

Wed, 30 Nov 2016 11:29:00 +0000

Information regarding auto recovery option on ZoneDirector

Zone planner does not work as expected, unable to generate reports

Fri, 18 Nov 2016 02:00:14 +0000

Problems with ZonePlanner not displaying .vsd image or generating reports correctly, may be solved by re-installing Crystal Reports.

Role Assignment on ZD

Thu, 17 Nov 2016 02:00:31 +0000

Assigning Roles to the user

No response received for Smart Zone NBI post

Thu, 17 Nov 2016 02:00:30 +0000

This article explains possible reasons for no response being received for calls to the Smart Zone NBI interface.

Is R710 supported on ZD1100

Thu, 15 Sep 2016 18:16:40 +0000

New 802.11ac R710 AP requires ZoneFlex 9.12+, but ZD1100 last supported on ZoneFlex 9.10 release, therefore ZD1100 does not recognize R710 model APs.

ZD1100 port duplex requirement

Wed, 14 Sep 2016 01:00:13 +0000

ZD1100 port duplex requirement for correct operation

Does Unleashed AP support Layer 3 roaming

Sat, 10 Sep 2016 06:12:11 +0000

Does unleashed AP support Layer 3 roaming

'Enable Smart Redundancy' option on Zone Director is grayed out.

Mon, 01 Aug 2016 12:13:31 +0000

SZ AP running 3.2.1 patch 1 reboot when Client Isolation enabled and 5+ DNS servers defined

Sat, 25 Jun 2016 01:00:13 +0000

SZ AP running 3.2.1.0.659 (SCG code 3.2.1.0.193) rebooting with Hardware Watchdog Timeout when client isolation on WLAN is enabled and DNS returns 5+ DNS server list.

ZF-7731 Automatic Uplink Recovery

Tue, 21 Jun 2016 01:00:24 +0000

This article contains the command that would restore the ZF-7731 link after it gets disconnected.

7731 Optimisation Review

Tue, 21 Jun 2016 01:00:23 +0000

The 7731 does not implement dynamic channel selection. Using Channel Optimization results, assists in making an informed decision on the configuration of either the channel blacklist or manually selecting a single AP channel.

ISP: Re-establish Mesh AP functionality

Tue, 21 Jun 2016 01:00:21 +0000

If an ISP provided Mesh AP appears not to be functioning properly, the following steps will reset it.

Hard reset procedure for ZF2942 Access Point

Fri, 17 Jun 2016 18:51:57 +0000

This article provide step by step procedure how to hard reset the ZF2942 Access Point

Modifying WLAN Scheduler on SZ-100 via RESTful API

Fri, 10 Jun 2016 19:00:15 +0000

This article gives you information about the schema and Body script used to modify a WLAN scheduler on SZ-100 from RESTful API

Will R300 support mesh in 9.9/9.10

Fri, 27 May 2016 15:01:50 +0000

Entry level 802.11n R300 model AP does not support Mesh

Does Flexmaster works on CentOS 7/Redhat 7

Mon, 23 May 2016 12:20:55 +0000

Does Flexmaster will work on CentOS 7 and Redhat 7

Smart Mesh on R710 AP

Wed, 18 May 2016 16:31:41 +0000

R710 Mesh is supported under SZ since 3.2, and ZD from 9.13 release.

ZoneFlex AP 9.10+ N/AC-Only setting on 2.4ghz radios under AP Group

Wed, 13 Apr 2016 01:00:18 +0000

ZD version 9.10+ includes AP Group channel settings to configure the 2.4ghz radio for b/g/n, g/n, or n-only use

RTS/CTS from CLI

Thu, 07 Apr 2016 09:05:27 +0000

Setting RTS/CTS can sometimes help when dealing with "hidden node" issues in wifi networks. See http://www.wi-fiplanet.com/tutorials/article.php/1445641 for more info. This is an advanced setting and generally not recommended

How to check current vSZ Resource Level

Wed, 06 Apr 2016 01:00:14 +0000

There are places in the vSZ WebUI that display supported number of APs, and CLI commands too.

Disable Smart-redundancy on ZD

Sat, 19 Mar 2016 01:00:12 +0000

This article helps in disabling the smart-redundancy on the ZD

Smart Redundancy when Prefer Primary ZD enabled

Thu, 10 Mar 2016 20:19:16 +0000

Remote AP CLI commands from ZD or SZ

Thu, 10 Mar 2016 02:00:13 +0000

Both ZoneDirector and SmartZone are capable of issuing commands from the controller CLI to run commands on a selected connected AP.

RuckusGRE port numbers used between AP and SCG in SZ 2.5.0.1.x

Tue, 08 Mar 2016 02:00:13 +0000

The below list provides ports/protocols to support AP to SCG via RuckusGRE tunnel to WAG in 2.5.0.1.x.

Rebooting APs managed by ZD via CLI

Fri, 04 Mar 2016 20:35:29 +0000

CLI command to reboot the AP's which are managed by Zone Director

SZ100: Stuck in upgrade "Unable to execute RPC"

Tue, 01 Mar 2016 02:00:18 +0000

SZ100 cluster will not complete the upgrade from 3.1 to 3.2.

Site Survey instruction needed regarding AP overlap

Fri, 29 Jan 2016 20:00:19 +0000

Site-Survey-instruction-needed-regarding-AP-overlap

Query-regarding-Antennas-pattern on Zone Planner

Fri, 29 Jan 2016 20:00:16 +0000

Is Ruckus Zone Planner support antennas patterns with file format like (-*.h , -*.dia, -*.txt , *.msi )? If not, then which file it support

Unleashed: How to recover non-GA release APs

Tue, 26 Jan 2016 20:00:16 +0000

Unleashed APs running GA release code will recognize/upgrade/downgrade/configure other GA release Unleashed APs. If you somehow are running a non-GA release of Unleashed, these are the necessary steps to recover them for use.

Maximum number of Non Root Bridges that can be associated to a 7731 Root Bridge

Mon, 18 Jan 2016 09:20:36 +0000

This article gives information about the maximum number of non root bridges that can be connected to a root bridge.

Restarting SCI 1.x BI server

Mon, 04 Jan 2016 14:00:14 +0000

This article explains how to restart the BI server on SCI 1.x when the analytic DB is up, but the BI server reports down

ZD1200 or R710 Power Supply Info

Mon, 21 Dec 2015 20:00:14 +0000

ZD1200 (and R710 AP) have different amperage PSUs incompatible with ZD1100

Smart mesh on R300 AP

Wed, 16 Dec 2015 20:00:17 +0000

Mesh functionality is not included in R300 AP.

SZ 3.0 encrypt-mac-ip command reverts to enable after rebooting

Fri, 04 Dec 2015 08:00:13 +0000

This article explains that the encrypt-mac-ip command settings will revert to "true" after rebooting an SZ controller running 3.0.x

SCI Query Analyzer Reports Blank Columns.

Tue, 01 Dec 2015 02:00:17 +0000

when creating custom report all but the first row and last column are shown as blanks.

APs supported on vSCG release version 2.5.0.1.174

Thu, 12 Nov 2015 22:19:24 +0000

This article provides information on the AP models that are supported on vSCG with version 2.5.0.1.174

Ruckus 802.11ac AP migration upgrade incentives?

Thu, 05 Nov 2015 02:00:21 +0000

Ruckus Sales/Mktg has offered a limited time AP discount/rebate program to help migrate customers from Legacy/EoL AP products to latest 802.11ac Wave1/Wave2 technology/support platforms. Titled TradeUP, see the eligible EoL product replacements in the attached link.

Siemens SCALENCE w744-1Pro client roaming problems

Wed, 14 Oct 2015 22:00:14 +0000

Client roaming issue indicated in syslog very often (more than 10000 per day) The S7 conveyor is stopped at a location and has lost its connection to the WLAN and IP

Cisco wired desktop 7945 phones poor voice quality when using Ruckus Mesh AP network

Tue, 08 Sep 2015 22:00:24 +0000

Cisco 7945 phones wired into L2/L3 switch then traversing Ruckus AP Mesh network to Cisco CUCM Gateway voice is disrupted and choppy.

Details on Rogue APs and Rogue DHCP

Tue, 08 Sep 2015 22:00:21 +0000

Query on Rogue -APs Vs Rogue -DHCP

ZoneFlex recognition of Rogue DHCP server

Tue, 08 Sep 2015 22:00:20 +0000

The ZD has a built in Rogue DHCP detection feature to enable detection of multiple servers on the local network or IP domain. This can be disabled if its not needed , or is detecting known valid servers as rogues on your network.

Why only one port of the R710 is active after enabling LACP?

Thu, 03 Sep 2015 23:26:27 +0000

This article explains a customer scenario where only one port of the R710 is active after configuring the AP for LACP.

After upgrade to 3.1.1 from 3.0.4, the guest network reported internet connectivity issue

Thu, 03 Sep 2015 22:00:17 +0000

After upgrade to 3.1.1 from 3.0.4, the guest network reported internet connectivity issue

Can't assign SCG admin roles to accounts

Wed, 02 Sep 2015 22:00:24 +0000

I've created new administrator roles on our SCG, but can't see how to assign these new roles to accounts. No options to assign, documentation doesn't show how to do this either.

How to load-balance requests between SZ NBI interfaces

Wed, 19 Aug 2015 16:00:15 +0000

This article explains one approach for load-balancing requests from an external web portal between multiple distinct NBI interfaces in a SmartZone controller cluster

ZF7762-S range and coverage

Wed, 12 Aug 2015 22:00:17 +0000

ZF7762-S range and coverage

SCI reporting unsupported controller version

Fri, 07 Aug 2015 22:00:16 +0000

SCI triggers version support event when controller version is not in it's current matrix. The matrix is updated via a package from the support site.

SCI: Are there User Roles?

Thu, 06 Aug 2015 22:00:15 +0000

SCI users have no different permissions in the reporting application.

Is there any impact of OpenSSL vulnerability (CVE-2015-1793) on Ruckus Products?

Mon, 03 Aug 2015 22:00:19 +0000

Are Ruckus Products affected by the OpenSSL vulnerability CVE-2015-1793?

SCI Custom Reports not working

Mon, 03 Aug 2015 22:00:16 +0000

CustomReports not getting generated - Java run time error displayed

R710 AP cannot connect after upgrading controller to SmartZone v3.1.1

Wed, 29 Jul 2015 22:00:17 +0000

AP certificate issues may prevent R710 from connecting to vSZ/SCG/SZ-100, or cause client webauth/guest pass authentication failure.

vSCG_AP does not update external IP unless you delete AP and let it rejoin

Wed, 15 Jul 2015 10:00:15 +0000

AP External IP does not update in the GUI, unless you delete AP and let it rejoin to controller. After moving APs between sites ( subnets) the APs external IP does not update in vSCG GUI right away while the service is up and fine

Reasons for SCI Reporting difference

Thu, 02 Jul 2015 22:00:19 +0000

SCI reporting shows different results for the same query when data is taken from different source databases. For example AP RX & TX stats show different results when collected from 'AP Statistics' vs "Complete Client Sessions'

Removing the SZ-100 entries from SCI

Mon, 22 Jun 2015 16:00:28 +0000

How to delete the SZ-100 entries from SCI. The customer has added two SZ-100 with same IP.

vSCG configuration backup extraction and restoring it from GUI

Fri, 19 Jun 2015 16:00:18 +0000

Steps for extracting configuration backup and Restoring backup on vSCG via GUI.

R300 Support for SAMs & End of Sale Notification

Thu, 18 Jun 2015 10:00:17 +0000

This article explains that SAMs is EoL and thus R300 will not be supported

Free training courses available to Ruckus Partners/Resellers

Thu, 18 Jun 2015 10:00:15 +0000

This article explains how to register on our training portal as a partner/reseller, allowing access to free training material.

What information needs to be collected to report FlexMaster issues?

Wed, 17 Jun 2015 10:00:22 +0000

This article explains information that need to be collected and how to collect it to report any FM issues to Ruckus Support.

High System is recovered from failure alerts on the ZD5000

Tue, 16 Jun 2015 22:00:22 +0000

High System is recovered from failure alerts on the ZD5000

11ac Clients are getting low throughput when connected to R700 AP

Mon, 15 Jun 2015 22:00:15 +0000

Laptops appear to get low throughput when connected to R700 AP

HS2.0 Anonymous authentication (OSEN) certificate requirements

Mon, 15 Jun 2015 10:00:18 +0000

This article describes the requirements for a certificate to be used with hotspot 2.0 and anonymous authentication (OSEN).

Why can't FlexMaster see an AP now running standalone base image

Tue, 09 Jun 2015 22:00:15 +0000

The TR069 protocol used for FlexMaster/AP communications is disabled after a previously ZD managed AP installs standalone base image firmware.

Apple devices fail redirect using HTTPS URL in browser

Thu, 04 Jun 2015 16:00:19 +0000

We have ZD Hotspots with CNA enabled, but we "bypass" the CNA log on pop-up, to enable the free wireless users to simply input the desired destination URL into Safari directly. This is done by sending a success message back when an Apple device is seen connecting to the Wispr enabled WLAN

Which countries can send / receive SMS with Twilio account?

Fri, 15 May 2015 23:02:13 +0000

Countries which can send/receive SMS with Twilio account.

Unable to register ZD-based AP to vSCG 2.x

Fri, 15 May 2015 19:02:14 +0000

Early SCG 2.x versions need to enable LWAPP2SCG policy to auto-convert ZD managed APs.

R300/ZF7372's 5GHz LED stays off while service is on

Thu, 14 May 2015 22:06:13 +0000

vSCG 2.5 - R300 / 7372 5G LEDs are not lit when service is on.

Captive portal redirection stuck on "Please wait for a few seconds.." screen when using Chrome

Thu, 07 May 2015 08:00:18 +0000

This article explains reason behind "Please wait for a few seconds.." screen when using Chrome browser to login to a captive portal network. Note that guest network doesn't have same issue.

SCI - Operational reports do not include SCG data

Thu, 07 May 2015 06:40:18 +0000

The customer has recently connected an SCG to an SCI host, however they are not receiving data from the SCG. This article describes how to enable the ap-sci command to have this data collected and submitted to SCI

SCI - Latency reports are empty

Mon, 04 May 2015 11:00:18 +0000

This article describes in what circumstances SCI latency reports may not contain data

Wired clients are unable to access Multiple-Document Interface (MDI) Application connected wirelessly to Ruckus AP

Fri, 01 May 2015 20:20:12 +0000

Clients connected to Lan network are not able to access MDI interface connected wirelessly to Ruckus AP. Wireless clients connecting to same AP can access MDI interface

Registering AP to a ZD's particular management vlan

Fri, 24 Apr 2015 21:30:20 +0000

To Register an AP to a ZD's management VLAN

How to enable TKIP algorithm for an SSID on ZD running 9.8 (or) above?

Fri, 24 Apr 2015 17:50:18 +0000

This article presents the process of enabling the TKIP algorithm exclusively for the configured SSID across the Zonedirector running firmware version 9.8 (or) above.

Link Aggregation with SCG-RUCKOS-3.0

Thu, 02 Apr 2015 00:00:18 +0000

Ruckus SCG-RUCKOS-3.0 does not support Link aggregation.

Ruckus SSID doesn't appear in a laptop which is using Cisco wireless USB adapter

Fri, 27 Mar 2015 15:20:29 +0000

Ruckus SSID is not showing up in the laptop when it is using the Cisco wireless USB adapter.

Captive portal redirection not working in vSCG

Tue, 17 Mar 2015 23:30:23 +0000

The wireless clients were able to get an IP address, however they are not able to get the redirection page when they open the web browser.

IGMP snooping is enabled after reboot

Tue, 17 Mar 2015 21:20:12 +0000

Retrieving the back up file of the ZoneDirector via CLI

Tue, 10 Feb 2015 14:40:21 +0000

This article details the process of retrieving the back up file of the configuration from the ZoneDirector's command line interface.

Unauthenticated TCP tunneling on Ruckus devices via SSH server process

Fri, 30 Jan 2015 22:10:14 +0000

An user authentication bypass vulnerability has been discovered during standard internal bug reporting procedures in some of the Ruckus devices. This vulnerability may permit an unauthenticated malicious user with network access to port 22 to tunnel random TCP traffic to other hosts on the network via Ruckus devices.

Clients observing redirect loop when connecting to Guest/Captive portal WLAN

Thu, 15 Jan 2015 12:00:16 +0000

This article explains how to troubleshoot when client browser sees redirect loop when connecting to Guest or Captive portal WLAN where ZD and APs are different location

Number of clients supported by R700

Fri, 02 Jan 2015 23:50:11 +0000

Procedure for restoring the configuration across Zonedirectors in Smart Redundancy mode

Mon, 29 Dec 2014 21:10:15 +0000

Common WISPr attributes in redirection URL

Tue, 23 Dec 2014 18:10:12 +0000

List of Attributes used in WISPr in redirection URL

R500 is not supported in 2.5.1.0.174

Thu, 11 Dec 2014 13:40:17 +0000

R500 is not supported AP in vSCG

How to retrieve Mesh ID and pass phrase with out ZD debug or backup file

Mon, 08 Dec 2014 09:10:16 +0000

How to find the Mesh ID and the pass phrase from the AP support info file which was connected previously to an ZD with mesh enabled.

Ruckus ZD/AP VPN/WAN connectivity best practice with Sonicwall NSA Gen4/5 Firewalls

Thu, 04 Dec 2014 10:50:12 +0000

Best practice recommendations for connecting Ruckus ZD/AP across VPN WAN links through SonicWall firewalls

Add/Remove a WLAN from the WLAN group via CLI?

Mon, 01 Dec 2014 16:50:21 +0000

This article gives you information about the CLI commands for adding/removing a WLAN from the WLAN group

Captive portal redirection issue when ZD and WLANs are configured with different VLANs

Mon, 01 Dec 2014 13:50:10 +0000

This article explains about Captive portal redirection issue when ZD/ AP are on managemnt VLAN and WLANs are configured with different VLANs

Remote AP fail to join Zone Director located over a WAN connection

Fri, 21 Nov 2014 16:10:13 +0000

Configuring Clearbox RADIUS to return a Group attribute for role assignment on the ZD

Fri, 14 Nov 2014 00:00:32 +0000

What is the Latency for ZD Smart Redundancy

Tue, 04 Nov 2014 01:50:37 +0000

ZDs use encrypted heartbeats to maintain Smart Redundancy

7731 distance setting and recommended optimization for VoiP

Tue, 28 Oct 2014 13:40:47 +0000

7731 distance explanation and settings for root and non-root bridges installed in PTP and PtmP environments with VoiP or Video applications.

What is the meaning of "STA c8:85:50:9d:23:91 WPA: received EAPOL-Key 2/4 Pairwise with unexpected replay counter" .

Mon, 27 Oct 2014 02:30:22 +0000

Is there any commands on Ruckus APs to configure port aggregation ?

Thu, 25 Sep 2014 03:10:21 +0000

Configuring Port aggregation on Ruckus APs.

Cli commands to decrease the modulation rate for ZF7731 bridges

Tue, 16 Sep 2014 05:50:18 +0000

Cli commands to decrease the modulation rate for ZF7731 bridges.

EAP authentication is failing with the reason code 22

Tue, 26 Aug 2014 19:40:20 +0000

The EAP authentication using MS-CHAP v2 is failing leaving a reason code 22 in event viewer.

How to interpret Channel optimiser results

Wed, 13 Aug 2014 15:50:15 +0000

How to interpret Channel optimiser results

Information regarding Venue MAP in SPoT Portal

Fri, 08 Aug 2014 13:30:11 +0000

This article has information about Venue Map in SPoT Portal

Set Distance betweeen Root and Non-Root Bridge Devices

Wed, 06 Aug 2014 13:50:12 +0000

This article helps in choosing the distance between the ZF-7731 bridge devices

Certificate accept request on IOS devices with EAP-PEAP authentication

Tue, 15 Jul 2014 22:30:27 +0000

When we try to authenticate client by using 802.1x with PEAP it send's server certificate to client which need to be installed.

What IPv6 RFCs does Ruckus support?

Tue, 08 Jul 2014 16:27:29 +0000

With ZoneDirector and APs, what IPv6 RFCs do we support?

Can we configure as 11b only or 11bg for 2.4 ghz radio on 11n APs?

Mon, 07 Jul 2014 04:10:11 +0000

Minimum time required for the application pie chart to show the results

Wed, 25 Jun 2014 15:11:31 +0000

Client application visibility is introduced in 9.8. This article details how this data is gathered and how long will it take for the pie chart to show the details of client downloads.

Change of Management IP address on ZoneDirector running on SmartRedundancy

Fri, 06 Jun 2014 08:20:12 +0000

Change of Management IP address on ZoneDirector running on SmartRedundancy

Bose Sound Touch and portable audio systems fails to operate over Ruckus WLAN

Thu, 05 Jun 2014 01:03:14 +0000

Bose personal media players sound touch and sound touch portable music streaming issues occur when connected to Ruckus wireless equipment ,are unable to stream or identify music stations

DPSK keys retrieval

Wed, 04 Jun 2014 17:33:14 +0000

Customer provides wireless access to the users by DPSK keys using the Dynamic PSK Batch Generation option in Configure -> Wlan, There has been situations where users loose the DPSK keys and request for keys again, which results in generating new DPSK keys, customer is looking for an option to export all the generated DPSK keys by himself using web gui or cli.

How long can Access point be up and running when the Zone director goes Down?

Mon, 05 May 2014 09:50:12 +0000

AP can still service existing clients even when the ZD is not available

Retention period for storing user log information

Fri, 02 May 2014 23:40:11 +0000

This article explains the amount of period and the factors involved in storing the log information on the Zonedirector.

DHCP-IP-schemes-for-remote-AP-hotspots

Fri, 02 May 2014 07:40:12 +0000

This article describes how to correctly assign IP subnets for remote APs with a hotspot wlan.

Is it possible to send ZD email alarms to multiple recipients ?

Wed, 16 Apr 2014 05:10:11 +0000

Some Zone Directors are not able to register with Flexmaster

Tue, 08 Apr 2014 17:20:12 +0000

*FM is properly installed *ZDs are working as expected *ZD at some sites are able to register with FM just fine *non-registered ZD and FM can ping each other but ZD can not register properly *Both sites are across VPN link from FM

Hard Reset procedure for ZF7762-AC access point

Mon, 31 Mar 2014 19:59:14 +0000

ZF7762-AC Hard Reset procedure

Rogue APs & Neighbor APs are not shown on the ZD GUI even after enabling Rogue AP option & Background scanning option on the ZD.

Fri, 28 Mar 2014 21:23:58 +0000

class attribute missed in accounting start message during client roaming

Fri, 28 Mar 2014 21:22:59 +0000

A customer noticed "class" attribute missed in radius accounting start message when a client roaming from AP to AP

Smart redundancy - Stuck on Waiting for Config Decision

Fri, 28 Mar 2014 21:22:29 +0000

Unable to establish Smart redundancy Error shows " Waiting for Config Decision"

Best practice to Change the ZD IP address of ZD under Smart redundancy

Fri, 28 Mar 2014 21:22:10 +0000

Can we use ZD as DHCP server when smart redundancy is enabled

Mon, 03 Mar 2014 20:06:44 +0000

Can we use ZD as DHCP server when smart redundancy is enabled ?

4-Wire-PoE

Mon, 24 Feb 2014 21:22:44 +0000

What are the standard RJ-45 PoE pin-outs

What happens when we change channel manually on the Root AP when Mesh is enabled ?

Thu, 13 Feb 2014 22:38:12 +0000

"Reversibly encrypted password does not exist" while using Radius Server with CHAP Authentication.

Wed, 12 Feb 2014 01:38:12 +0000

ZD test authentication itself fails and able to see the following log on the Radius server. "Reversibly encrypted password does not exist"

How do I configure my switch to work with the Ruckus ZoneDirector?

Fri, 07 Feb 2014 21:11:13 +0000

Finding the forgotten ZD IP address (got from DHCP server) without doing Hard Reset.

Fri, 07 Feb 2014 21:07:50 +0000

IPv6 RFCs supported

Fri, 07 Feb 2014 21:05:37 +0000

Q: Does anyone know, which IPv6 RFC features are supported by ZoneDirector/APs? A: Here are those collected so far, based on previous RFP responses: RFC 4213: support for dual stack operation RFC 2463: Compliance with ICMP RFC 2461: Ruckus support ICMPv6 on the AP and ZD, allowing wireless clients to fully pass IPv6 RFC2461 messages for Neighbour discover of downstream IPv6 devices RFC 2462: support stateless auto configuration RFC 3315: support stateful or DHCPv6 RFC 2710: support MLD

AP not reflecting under ZD GUI>> Configure >>Access point>>No specified AP

Fri, 07 Feb 2014 21:05:34 +0000

AP configuration restore on ZD

Fri, 07 Feb 2014 21:05:24 +0000

Restore AP configuration alone on ZD from GUI

Change the Ipaddress of ZD's when smart redundancy is enabled

Fri, 07 Feb 2014 21:04:36 +0000

Password to login to secure hotspot with Free radius demo integrated with VMware

Fri, 07 Feb 2014 21:02:12 +0000

Customer downloaded the application free radius demo from http://www.ruckuswireless.com/technology/securehotspot/evaluate want to know the password to login into the application

CLI commands to reactivate BandSteering with SmartMesh

Fri, 07 Feb 2014 20:59:57 +0000

What are the commands to activate BandSteering with SmartMesh

SNMP server integrated with ZoneDirector fails to receive Traps messages

Fri, 07 Feb 2014 20:59:14 +0000

SNMP server integrated with ZoneDirector fails to receive Traps messages which caused SNMP sending to stop sending E-mail alerts.

Mesh Forming messages notified for Root AP's

Fri, 07 Feb 2014 20:59:05 +0000