LiMAN License Transfer on a vSZ/SZ/SCI/vSPoT

Summary

Article explains about transfer of LiMAN Licenses between the Virtual Controllers

Question

How to transfer LiMAN Licenses between the Virtual Controllers?

Customer Environment

vSZ/SZ/SCI/vSPoT

Troubleshooting Steps

Some VM host operations such as adding memory, cpu or hard disk space may cause the serial number to change.

The new serial numbers need to be registered in the Liman license server and all licenses including RTU (Right to Use), AP capacity, Support entitlement need to be moved to the new Serial Number.
This can be accomplished using the License RMA process.

Workaround

For any other queries please contact Customer Support.

Resolution

Below are the step-wise procedure to Transfer LiMAN Licenses:

Login to Ruckus Support Portal, using link: https://support.ruckuswireless.com
Click on LiMAN > Smart Devices, you will be able to see the Serial Number of Controllers in your Account.

Click Use Advanced Portal.
Click on the device serial number from which you wish to remove the Licenses. Click on the Remove License tab (shown as – License).
Enter the quantity of Licenses that need to be removed, in the Quantity to Remove box as shown below and then click on Remove License.
Click on the Update Device tab on the next page. Once you click on Update Device, the Licenses will move to the License Pool under LiMAN.
Go back to LiMAN page.
Click on the Controller serial number on which you need to add the Licenses. Click on add License tab (shown as + License).
Enter the quantity of License which needs to be added, in the Quantity to Add box as shown below and then click on Add License.
Click on Update Device tab on the next page. Once you click on Update Device, the Licenses will be added successfully.
Once the Licenses are added to the Controller, kindly login to Controller GUI. Click on Administration > Licenses > SYNC NOW. It is necessary to SYNC the Controller with the License server to be able to see the licenses added recently.
If the Controller is not connected to internet, download the License file from the Support Portal. Under LiMAN Portal, click on the serial number of Controller > Click on Download License tab as shown below:
After downloading the file, upload it to Controller. To upload the file to Controller, log in to GUI > Administration > Licenses > Upload File.

Notes:

The Remove/Assign LiMAN License feature is only available within the same product. Ex: SCI Licenses cannot be used on vSZ/SZ and vice-versa.

When the Serial Number on a VM changes a grace period of 90 days should become active allowing time to execute the license RMA and transfer.

Article Number:
000006122

Updated:
July 09, 2024 02:30 PM (4 months ago)

Tags:
System Network Management, Known Issues and Workarounds, Support License Activation, SmartCell Gateway, Ruckus Support Services, SmartCell Insight

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