Summary

Question

Customer Environment

Workaround

Resolution

1. Login to Ruckus Cloud Portal 

2. On the Home Page, click on Administration

3. Click the Administrators tab. The Administrators page appears and displays a list of local Administrators and Delegated Admins (Known as 3rd Party administrators or Ruckus Partners) whom you have authorized to manage your account

4. Click on the Delegated Admins tab, and then click on Add Delegated Admin. The Invite 3rd Party Administrator screen appears
   
   

5. Enter your Partner's email address

6. Click on Add Administrator 
   Ruckus Cloud will check its support account database for the email address that you entered.
   
   >> An authorized Ruckus partner who is registered using the email address you entered will receive the invitation. After the Ruckus partner accepts your invitation, the partner will have administrative access to your Ruckus Cloud account. You will also receive a notification from Ruckus Cloud when the partner accepts your invitation.
   
   If the Ruckus partner does not have Ruckus Cloud account, a Prime Admin account should be created using the entered email address to allow the invitation process to continue.
   
   Note: The End users can now invite up to 10 Partner's to their Cloud Account. 

7. You have completed inviting a 3rd party administrator to manage your Ruckus Cloud account