BPG - Ruckus Technical Family (RTF)

Stacking within model family?

Stacking within model family.

ICX 7450-32ZP Description And Technical Specifications

ICX 7450-32ZP Description And Technical Specifications

What information I need to provide when contacting Ruckus Wireless technical support when there is an FM issue?

What information I need to provide when contacting Ruckus Wireless technical support when there is an FM issue?

Setup dynamic link-aggregation on Brocade FastIron Product family

Setup dynamic link-aggregation on Brocade FastIron Product family

Taking Backup configuration from ZoneDirector via CLI

Upload the configuration to the designated TFTP site.

Brocade Network Advisor - Technical How-To - VLAN Management

How to view, create, edit and delete VLANs and VCS virtual fabrics

Brocade Network Advisor - Technical How-To - Using the BNA Dashboard

Brocade Network Advisor - Technical How-To - Using the BNA Dashboard

Brocade Network Advisor - Technical How-To for Basic Element Management

How to view the device properties and manage configurations including saving trusted configurations and comparing two configurations to identify any changes that could have contributed... (continued)

Activating RUCKUS One - RUCKUS End Customers (REC) License

This article provides instructions on how to activate RUCKUS One licenses. You can activate licenses through the RUCKUS Support Portal.

PoE firmware versions for FastIron product families

PoE firmware versions for FastIron product families

Ruckus Support for Lennar Home Customers

This article provides instructions on how to redirect Lennar Home customers to to the community forum for TAC assistance.

How does Ruckus use GRE

How does ZD/SCG employ GRE?

What does the Ruckus Customer Support portal provide?

This article describes the main features of the Ruckus Customer portal as a comprehensive support tool that gives the customer a single destination to address their support needs.

Ruckus Private LTE SIM Card Replacement (TSB 2019-003)

This bulletin covers a problem and corrective actions to address incorrectly programmed SIMs for Ruckus private LTE network service.

Multicast support in Ruckus

Description of how Ruckus Access Points handle Multicast Traffic

RUCKUS One Licensing Compliance Overview for RUCKUS End Customers (REC)

RUCKUS One is a cloud-based management platform that offers various licenses for managing networking devices. The Compliance page provides key insights into license allocation,... (continued)

Managing Users in RUCKUS AI (formerly known as RUCKUS Analytics)

Article explains how to add internal and 3rdparty users in RUCKUS AI and manage them.

How to migrate Access Point(AP) from RUCKUS One(R1) to RUCKUS SmartZone(SZ)

This guide provides a step-by-step process to migrate an AP from R1 to SZ. The process involves factory resetting the AP, upgrading it to a solo image, and then joining it to vSZ/SZ.

VLAN configuration on Ruckus ICX switches for Ruckus Wireless WLAN's

Adding untagged & tagged vlan on the same switch port on Ruckus ICX switch.

RUCKUS One & RUCKUS AI activation with 180 Day Grace Activation Period

How to Assign an IP address to a virtual interface on a Layer 3 ICX RUCKUS switch

How to Assign an IP address to a virtual interface on a Layer 3 ICX RUCKUS switch

What are Ruckus' Support Offerings?

Describes the types of Support Contracts available for Ruckus controllers and APs

Cipher Suites supported by Ruckus ZoneDirector

ZoneDirector now supports more than just TLS 1.0 Cipher Suites

Which Ruckus devices are UL certified

Ruckus devices listed in UL (Underwriters Laboratories)

How to configure SSH on Ruckus ICX?

How to configure SSH on ICX switch

Ruckus Opportunistic Key Caching _OKC

Provide details of OKC in action during a STA roaming event - how does this work prior to 802.11r support in SW.

Packet Captures through Ruckus APs

Describes the configuration necessary to use a Ruckus AP to gather wireless traces.

Ruckus WDS with third party wireless bridge

Can any third party wireless bridges be used with Ruckus? Maybe, under certain conditions.

Does Ruckus support channel 144 in the 5GHz band?

Ruckus products do not support channel 144 in the 5GHz band.

Disable TLSv1.0 on Ruckus AP managed by v/SZ

Some APs on the Network are working on TLSv1.0 and customer wants to disable it and use TLSV1.1 or TLSV1.2

EIRP and how to calculate for Ruckus APs

Equivalent isotropically radiated power (EIRP) is the highest RF signal strength transmitted from a particular antenna.

Ruckus Cloud Wi-Fi Cloud Firewall Requirements

Ruckus Cloud Wi-Fi Cloud Firewall Requirements

Information on Ruckus Security policies

Where can customers find information on Ruckus Security policies and Vulnerability reporting?

Ruckus-One Compatible Access points

IP class specifications for Ruckus APs

IP67 means the unit can be dropped into a body of water up to a meter deep for half an hour, while IP68 guarantees protection in water up to 1.5m deep for the same period of time. Both... (continued)

Do Ruckus APs interfere with a Pacemaker?

Ruckus APs have IEC/EN 60601-1-2 certification that our APs do NOT interfere with Pacemakers.

Ruckus Planner - Floor Plans in PDF format

Please I need a confirmation if Ruckus Zone Planner supports floor plans in PDF format? I can't import PDF files.
Maybe I need to do an upgrade to be able to use PDF files. Please help.

How to access Ruckus Knowledge Base Articles ?

Basic guidelines for accessing and using Ruckus Knowledge Base content via the Support Portal

LED Status on Ruckus Indoor APs

Details of LED status on Ruckus Indoor Zone Flex APs

Viewing the Licenses for RUCKUS End Customers in the RUCKUS One Cloud Portal

This article provides instructions on how to view RUCKUS One License for RUCKUS End Customers in the RUCKUS One Cloud Portal

Activating Licenses for RUCKUS End Customers from the RUCKUS One Web Interface

RUCKUS One now offers visibility into unactivated purchases.

Galaxy S10+ validated phone w latest version and model confirmed by the Ruckus to work with Ruckus AP is not connecting to Ruckus CBSD/AP initial connection

Smartphone will not work out of the box. One needs to change APN parameters to connect to Ruckus LTE network.

RUCKUS AI (formerly known as RUCKUS Analytics) or Cloud Analytics license - 90 day trial period on the first customer onboarding

Article explains how to get free 90 days trial of RUCKUS AI/Cloud Analytics.

What does the log message " AP[Ruckus 1] detects excessive probe requests on radio [11b/g] " mean?

Observing the following log message on ZD - " AP[Ruckus 1] detects excessive probe requests on radio [11b/g] "

vSCG: RuckOS does not support Ruckus Vendor Specific 06 hex for DHCP Option 43

My AP server list is empty

Regarding Catalina MacOS with Ruckus information

It is recommended that Macbook users use 10.15.4 who wish to use Catalina OS.

Ruckus Unleashed Multi-Site Manager (UMM) Licensing

Article has got information about UMM licensing

How to Download Licenses from Ruckus Support Portal

How to Download Licenses from Ruckus Support Portal

Activating RUCKUS One - Managed Service Provider (MSP) License

This article provides instructions on how to activate RUCKUS One - Managed Service Provider (MSP) License. You can activate licenses through the RUCKUS Support Portal.

VLAN port assignment through Switch configuration profile in RUCKUS One

This article summarizes on how switch configuration profile works in RUCKUS One.

Viewing the Licenses for MSP Customers in the RUCKUS One Cloud Portal

This article provides instructions on how to view RUCKUS One License for MSP Customers in the RUCKUS One Cloud Portal

Zoneflex 7341 technical questions

Hey guys,
I received some technical questions from a customer concerning the Ruckus Zoneflex 7341 access point:
1. #spatial streams supported
2. Max tx power (conducted), per tx... (continued)

Technical details on R300. Range etc...

Will the r710 get added to the Unleashed family at any point in the near future?

Question as per title: Will the r710 get Unleashed at any point in the near future?

ICX 7250 and family: Support "Broadcom 2.5G" on SFP+ ports

I like to request the enablement of "Broadcom 2.5G" and NOT to be confused with MultiGig via Aquantia or the likes.Obviously, this is a niche request to support the very few SFP modules... (continued)

What happen if I stop subscribing to Ruckus Technical Support (Watchdog Partner Premium)

What if we stop renewing our subscription?

Migration Techniques

Hi All !!
I have a ruckus 1000 Controller with 30 access points which are spread geographically country wide. I would like to upgrade the ZD to 3000. what is the best suggested... (continued)

Tweaking 7962 for 9.8 zone director

I recently saw a notice saying we need to tweak the 7962 ap if we are running on 9.8 or higher, which I am. I upgraded to fix another problem without being aware of this. The pdf says... (continued)

???2?r600?????ruckus

ð?????ruckus,?????,??:1.200??????????“????” ??????? 70??2.ruckus ???????ap ??????????? ???????2.4G?5.8G??????????ruckus ?????????3.????2?r600,????????,2?ap ... (continued)

Why Ruckus?

We are a public school district looking to do a complete overhaul of our wireless network. A bit over 725,000 square feet of indoor space, 4,300 students with nearly 1,400 students in... (continued)

Ruckus 7962 AP

Can the Ruckus Zoneflex 7962 AP operate in Standalone mode, or does it require a controller, like a WLC?   I found a refurb at a great price, since  I mainly wanted to... (continued)

Wifi taking priority over wired connection

We switched to Ruckus a couple of weeks ago and now our laptop users are giving proiority to wireless even when connected by wire to the LAN. The wireless is internet only and does not... (continued)

R600,SZ100 is taking overload latency with 30 clients

R600 aps are working fine(answers about 1-5ms to gateway LAN), until 30+ clients connect to the SSID on same AP(300-600ms to gateway LAN).Controller version: 3.5.1.0.862Control Plane... (continued)

iOS taking a long time to show Wifi fan icon

Is there a reason why my iOS devices are taking a long time to show the WiFi fan icon when trying to connect to an AP (7372)? I can see it connects right away on the ZoneDirector but... (continued)

My Ruckus AP 7363 has stopped working

It has worked well for years. Maybe someone can see something in the log: 

Administration :: Log

Need Help?

Log Status:      Enabled  ... (continued)

Try the *new* Ruckus Support Site (beta)

Hi folks,
We've just launched a beta version of our new support website, and we'd love to get your feedback!
https://supportbeta.ruckuswireless.com

and your normal logins will... (continued)

Ruckus 7363 cannot get DHCP lease

Bought a Ruckus 7363 for use as a standalone WAP. I can connect to the 7363 via wireless, but the unit does not connect to my LAN. It is plugged into a WatchGuard hardware firewall with... (continued)

Ruckus Cookbook

I am looking something like Ruckus CookBook in pdf format.Something like FortiGate did herehttp://cookbook.fortinet.com/complete-fortigate-cookbook/I am sure Ruckus is the best Wireless... (continued)

Ruckus ICX 7150 & R510

I just moved into a new home by Lennar and they have 1 ICX 7150 and 2 r510s installed in the house. I have ATT Fiber, ATT provides a modem/router which connects to the ICX 7150 and the... (continued)

Announcement: Ruckus Support "How-to-Hub" is now Available!

Ruckus Networks, a CommScope company, is always looking to help Customers to help themselves!We've begun development of a new "How-to-Hub", with a collection of most popular topic... (continued)

New to Ruckus: Unleashed information and setup tips?

We are receiving some Ruckus networking gear to replace our infrastructure.  I am reaching out for any tips for a first-time-user of Ruckus networking gear.  :)  And just... (continued)

Purchase Ruckus zonedirector second hand

I have basically 2 questions regarding purchasing a second hand zonedirector (1200).- Can the hardware be registered to myself, instead of the original  buyer? (I know I can... (continued)

using portfwd on Ruckus 7363

I'm trying to use portfwd from the command line to forward ports on my Ruckus 7363. However, I can't seem to make a new rule. The prompt just keeps telling me the rule doesn't... (continued)

Ruckus Power Settings

Trying to work in Ekahau and figure this out. So if I set an AP power to 4dBm or 3dBm in Rukus what would that equate to?Am I taking the full power value of the band for instance 20dB... (continued)

certification ruckus

what is differente certification ruckus ?

Ruckus Unleashed slow speeds

Hi everyone, I just replaced a Draytek Wifi network with 4 Ruckus R510 acess points. The problem that I'm having is while hardwired into the switch where the access points are connected... (continued)

Enable 2G/5G on Ruckus R700

Hi All,I want to configure my
Ruckus R700 Multimedia Hotzone Wireless AP, but can't find on the configuration 'using the web interface' 2G and 5G Wirelles. You can find in attachement... (continued)

Ruckus Unleashed 200.5 has bug

After testing the 200.5 version of the defective R500 R600, will lead to a series of models, wireless LAN appears high delay, packet loss and other cases, only by reducing version to... (continued)

Studying RUCKUS Offline

Hi,
I am Ben from Kenya. My company will soon be required to deploy and support RUCKUS equipment for our major Partner who is rolling out WiFi Solutions based on the RUCKUS platform.... (continued)

ruckus without zone director

I am about to purchase a few ruckus aps. I was wondering if anyone has experience with using flexmaster with multiple aps and without zone director? I have read you can do that.... (continued)

VOIP Ruckus network

Can you help me improve VOIP in my network, I have around 20 ruckus switches that are connected to one core switch. Now, users are complaining that they have a problem with the voice... (continued)

Announcement: Ruckus Unleashed controller-less WiFi architecture

Ruckus Wireless today announces release of a new product line, Ruckus Unleashed. 
Custom designed for small to medium sized businesses, Unleashed provides a controller-less
AP... (continued)

How to Troubleshoot High CPU utliization on the Ruckus vSZ-D virtual machine

We are currently running our environment in two virtual machines: Ruckus vSZ-E and vSZ-D According to the webUI we're running the following:Controller Version 3.5.1.0.296Control Plane... (continued)

Apple OSX devices getting no internet while connected to Ruckus APs

We have an environment with 36 R510 APs spread among 12 floors with 2 ZD1200's on the back end. We notice on a daily basis that random set of Wifi users cannot browse the internet or... (continued)

ruckus r510 not adopt with ruckus zonedirector 1200 controller.

I need help, ruckus r510 not adopt with ruckus zonedirector 1200 controller.

Ruckus 7363 proper setup for 230 users

HelloI borrowed a 7363 AP for an event that will have 230-ish users connected at the same time. Internet will come from a 200 Mbit Zhone ONT with DHCP.Since the 7363 was used, first I... (continued)

Ruckus ZD: Rejoin WLAN log messages

Im currently looking into an issue whereby we see Mac device's loosing connectivity after a channelfly change on R600s on a ZD3K controller (9.13). Client stays associated to the Ap and... (continued)

Update Ruckus Unleashed APs

Hello. Can
anybody say something about updating Unleashed APs? Yesterday I tried to update
my wi-fi infrastructure (4*R500) from 12.54 to 12.55 firmware. In admin portal
there is... (continued)

Ruckus 7372 Radius Re-Authentication

Hi!
I recently got my hand on a Ruckus 7372 Accesspoint and have an issue with it.
I have a SSID which authenticates users against a Windows server 2012 R2 NPS Server. The... (continued)

Ruckus IOT (vRIoT) with ZoneDirector?

Hi,I recently obtained a couple of Ruckus AP and a ZD1200 for my home network.Now
I am looking into SmartHome and wondered whether there is a way to
utilize my Ruckus deployment... (continued)

Ruckus Unleashed: Just the FAQs...!

What
is Unleashed? 
 
     Ruckus Unleashed, an
Enterprise-class controller-less wireless network platform of up to 25 802.11ac
APs and 512... (continued)

Looking for a solution with Ruckus

Hi everyone, we are trying to set a new ISP service in DRC and need great solution to provide Wireless and Hotspot, LTE as well and wimax so if any suggestion of equipment and how to... (continued)

ruckus and microsoft autentication

Anybody know how to setup a wireless network with MS account
i configured a new network with Microsoft login, in the page
apps.dev.microsoft.com I create a new ID and secret, but... (continued)

MC55 with AP RUCKUS 7341 problems

Hello.
Excuse my english, i'm a french customer.
I have a big problem with my WiFi Ruckus network for my warehouse.
I've put 12 Ruckus 7341, and i have a fibre connexion with my... (continued)

Ruckus vSZ What firmware should we be using?

We are currently running 3.2.1.0.245.  We have a maintenance window coming and I would like to perform an update.  I see that 3.2.1.0.253 and  3.4.1.0.208 are... (continued)

Ruckus Virtual SmartZone on Nutanix AHV

Is Virtual SmartZone supported to run on Nutanix AHV clusters?  Can't seem to find any information about it and haven't heard of anyone who's tried it.  Since AHV is based on... (continued)

Ruckus 7372 best practice without controller

Hey guys,Upgraded our wireless network a year ago, ro the Ruckus 7372 (9 APs in total) but without a controller currently given cost. We're a small school and the controller is coming... (continued)

The first time with ruckus do wireless failure.

At the beginning of the time to see ruckus said anti-interference and antenna and so much better than other products, but also a foreign year in the wireless aspects of the old brand,... (continued)

Community Update from Dan Rabinovitsj, Ruckus COO

This is a message to Ruckus partners and customers from Dan Rabinovitsj, Ruckus COO:
To Ruckus partners and customers from Dan Rabinovitsj, COO:
We recognize that many of you are... (continued)

The lastest firmware of Ruckus 2825 Multimedia

Ruckus 2825 Multimedia's latest firmware is still 5.3.1.0.58?Are there any updates for it?

New to Ruckus - Extending a WiFi Signal to an Outbuilding

Hello all, I'm not very familiar with Ruckus products. I'm hoping someone can point in the right direction with the products I might need for this...- Customer already has an... (continued)

Ruckus access point disconnect automatically

in my network on access point is getting disconnected automatically in the network and i have to connect unplug and plug back the cable to make it get back connected what can be the... (continued)