Smart Access Management (SAMs)

R300 Support for SAMs & End of Sale Notification

This article explains that SAMs is EoL and thus R300 will not be supported

How to configure access to the Web Management Interface?

How to configure access to the Web Management Interface?

SNMP management configuration on Standalone Access Point

SNMP management configuration on Standalone Access Point

Set Static Route on vSZ-H to access Management Interface

How to configure static route on vSZ-H to access Management Interface

AP management VLAN options under SmartZone

This article explains available options if you want to use VLANs for AP management under SZ-100, vSZ, and SC-200.

samsung officeserv smt i2205 phone detects underload state

samsung-officeserv-smt-i2205-phone-detects-under load-state on ICX 7150,7250,7450.

Technote: Hotspot 2.0/Passpoint Configuration w Samsung S4

How to edit the "Terms and conditions" section in the SAMs portal

The "Terms and conditions" showing up in the SAMs guest portal page has the default content made by Ruckus. How do the customer edit those and make there own "Terms and Conditions"?

SAMs portal social login issue with OnSite ZD

*Using SAMs portal with OnSite ZD
*Using Social login such as Facebook, Twitter, Google and LinkedIn

SCG/SZ Management certificate

How do I upload new certificates to SCG/SZ/vSZ

WiFi calling (Telco service provider based-ePDG) not working on Samsung (S9) phones when WLAN is tunnelled

ePDG based WiFi calling feature on Samsung needs higher MTU when tunnel gets established, hence force fragmentation is required if path MTU is low between AP to Data Plane.

What does session configuration mean in SAMs

What are the external Radius VSAs (Vendor Specific Attributes) for wireless controller management access?

What are the external Radius VSAs (Vendor Specific Attributes) for wireless controller management access?

Unable to access ZD GUI . Error seen as https://<ZD_IPADDR>/_.html.

Unable to access ZD GUI . Error seen as https://<ZD_IPADDR>/_.html.

Applying Service Certificate to Management Web

When default certificate or Service certificate is mapped to Management Web on vSZ, all services will restart and you will lose access to the controller for a few minutes.

LTE AP Management Network ECGI (TSB 2019-006)

This Bulletin describes the changes available on the updated version of LTE AP Management -- 2019.01_LTE.

Management Access Control List option on SZ-100

How to enable Management Access Control List option on SZ-100.

Guest Access isolation in Standalone AP

Restrict users connecting to a guest SSID from accessing Internal Network

SZ-100 / AP Connectivity.

No AP's were able to connect to SZ-100, and we found the below error on the SZ-100
"Administrator does not have privileges for AP, unable to update AP"

Access Point / ZoneDirector connectivity after VLAN ID change on ZD

Access Point/ZoneDirector connectivity issue tiggred after changing the ZoneDirectior acess VLAN and IP address.

SMS sent using Twilio service did not arrive

Possible causes behind SMS send failures when a guest pass is texted to a visitor.

Change of Management IP address on ZoneDirector running on SmartRedundancy

Change of Management IP address on ZoneDirector running on SmartRedundancy

Access to Ruckus Cloud Wi-Fi trial account

Customer's registering on the Cloud portal for trial account

Configure Guest Access WLAN on Zone Director

This document has step by step instruction on how to configure the Guest Pass access for the SSID on the ZD.

How to access Ruckus Knowledge Base Articles ?

Basic guidelines for accessing and using Ruckus Knowledge Base content via the Support Portal

Hostpot Service Configuration when using Management IP Address

Customers must enable HotSpot ports 9997 and 9998 in a Walled Garden in multi-VLAN environment.

Hitless management on the FSX 800 and FSX 1600

Hitless management feature/service on the FSX 800 and FSX 1600.

Code Management - FastIron devices

Code Management - FastIron devices

Slow performance of Samsung S10 802.11ax client connect to R730

This article explains why Samsung S10 802.11ax client connect to R730 has low performance and the solution

Access Points are not getting IP address from the DHCP server

Access Points are not getting IP address from the DHCP server

Connectivity Challenges: SSH, Telnet, and Web Access Issues on 8200 Switches Post Power Outage

This article addresses connectivity issues that arise after a power outage with 8200 switches running early versions of 10.0.10. Specifically, users may experience disruptions in SSH,... (continued)

TSB 2021-005 – FastIron 08.0.90m Switch Image – Management Access Issues (DEFECT # FI-247944)

This technical support bulletin describes a condition resulting from upgrading the software on an ICX switch to RUCKUS FastIron Software version 08.0.90m Switching image.

The... (continued)

Ipv4 license shows invalid status on SX with IPv6 management module

Ipv4 license shows invalid status on SX with IPv6 management module

Management VLAN configuration on ZD and APs

Placing ZD and APs in VLAN Environment

Management vlan through Web GUI and dual port settings on AP

Setting the management vlan through the Web GUI

SmartZone SCG/vSZ Guest Access

These are steps to configure Guest Access on SmartZone SCG/vSZ controllers.

Registering AP to a ZD's particular management vlan

To Register an AP to a ZD's management VLAN

How to configure AP Management VLAN from the SZ/vSZ GUI

This Article explains how to configure AP Management VLAN from the SZ/vSZ GUI

Why does a SX management module show up with (LID: ÿÿÿÿÿÿÿÿÿÿ)?

Enterprise.

Network management: SNMP configuration and interrogation in standalone AP - 7363

Network management: SNMP configuration and interrogation in standalone AP

How do I disable ssh access to the controller/APs?

Sponsored guest SMS/email notifications

Instruction on how to get the Sponsored Guest SMS or Email notifications to be sent to the sponsored guest

AP lost connection to SmartZone after a recent upgrade - AP certificate lost issue

This article explains about a issue where post upgrading the controller and upgrading the AP zone firmware, AP may lose the connection to SmartZone due to its device certificate lost.

New Feature SZ AP restricted access/ACL White List Requirements

Requirements to implement this new 5.2 feature that protects AP's from external network attacks

RUCKUS Access Points (AP) Frequent Channel Change

Wireless access points (APs) play a crucial role in providing reliable Wi-Fi connectivity. However, frequent channel changes can disrupt network performance and lead to client... (continued)

How to adopt and upgrade 4.x access points to 5.x controller?

How to adopt and upgrade 4.x access points to 5.x controller?

Unable access GUI of the AP

Cannot login to the webgui of the AP.

How can a Ruckus Partner/VAR access Training Portal/Commscope University

How-can-a-Ruckus-Partner-VAR-access-Training-Portal-Commscope-University

SCG - Access point running old SCG code will not connect to SCG

An AP running old SCG code (for example, 1.1.1.x), will not connect to an SCG running one of the latest firmware builds with the AP certificate checking enabled (default configuration).

Remote Access Restrictions

Remote Access Restrictions

What are the cables needed for ICX7250, ICX7450, ICX7750 Console Access?

Description of the different cables needed in order to access via console the ICX7250, ICX7450, ICX7750 devices using a USB port