Ruckus SPoT

AP not connecting to LBS

APs not showing up in vSPOT/SPOT venue

Location of RWG asset ID

Where do i find the RWG asset ID needed to open a case

SPoT / LBS Getting Started for SZ and GPB / MQTT interface

Ruckus Wireless Smart Positioning Technology (SPoT) measures clients’ received signal strengths and
reports the measurements to one or more location servers (LS), which determine each... (continued)

SZ / SCG AP tunnel MTU Configuration location

This article describes where the tunnel MTU setting may be found on SZ / SCG

SPoT APIs (Application Program Interface)

This article mentions location of latest API reference guide for the SPoT product.

AP status is seen as disconnected on the LBS while ZD's Location Services page indicate it as connected

Prerequisites for LBS to work and what can cause location details to be absent on the LBS.

Changing NTP sync interval on SPoT enabled APs to avoid location data from being discarded

LBS requires tight integration with the standard NTP clock. APs constantly send client data to LBS for it to show location data on a map. If the data sent by APs is more than 10 seconds... (continued)

How to Register and Activate Licenses for Cloud Hosted SPoT

APs unable to fail to join vSZ from remote location over WAN

Why APs unable to fail to join vSZ from remote location

SPoT calibration app fails to connect to vSPoT.

SPoT calibration app fails to connect to vSPoT.

SPoT: APs have disconnected from SPoT

SPoT: APs have disconnected from SPoT

How do SPoT and vSPOT find random and local administered MAC addresses

This articles shows how SPoT and vSPOT find random and local administered MAC addresses?

MQTT bridge MGR topic is not being published to Location Server after upgrade to 5.2 - Status 404 error seen in logs

Smart Zone 5.1.0 through 5.2.1 have a known issue where MQTT MGR topic is not being published. This article describes how to identify and resolve the issue.

Access Points fail to communicate with SPoT / LBS

ZoneDirector managed Access Points fail to communicate with SPOT/LBS server

AP ZD connectivity in remote location

When ZD is placed behind a firewall with the IP address of the ZD mapped to an external port forwarded IP address, do not specify internal IP address of the ZD in limited ZD discovery,... (continued)

SPOT Android Calibration Error

The SPOT calibration process APP is giving a connection error.

Wireless NIC still associated to the Access Point in a previous location after roaming to a new location.

Wireless NIC still associated to the Access Point in a previous location after roaming to a new location.

Information regarding Venue MAP in SPoT Portal

This article has information about Venue Map in SPoT Portal

Can Unleashed APs be managed/seen by SCI, SPoT, FM

Unleashed APs cannot be managed/seen by SCI, SPoT, FM.

SCG could not communicate to the SPoT Server

This article explains a scenario on why SCG could not communicate to the SPoT Server

How long does SPoT store client MAC connection info?

How long SPoT stores MAC address in cache is configurable, else summarized data is available by API.

Can vSZ SMTP configuration give AP location/domain and AP zone information?

vSZ SMTP configuration cannot provide AP location, domain, zone details

Location status goes to red from green and back to red repeatedly

This article explains the reason for LBS status to flip-flop between red and green.

SPoT Calibration using App fails on both Android and iOS devices

This article explains why spot calibration fails on the SPoT App

What causes wrong location to be seen on smartphone apps such as Google Maps?

This article explains what could cause a person in San Francisco to look like he is in Beijing or so.

OID's to retrieve the GPS location of outdoor Access Points connected to a ZoneDirector

Specific OID's to find the GPS latitude and longitude of ZD managed access points.

Login to vSPoT from SPoT calibrator app throws SSL error on iOS device

SPoT calibrator app on iOS doesn't let the user login to the vSPoT if there is no valid signed certificate on it.

APs that are connected to the VSPOT LBS server showing status as RED

APs that are connected to the VSPOT LBS server showing status as RED

AP config update failed due to zone location name "string parameter too long"

This article assist user to identify and recover AP config update failed due to string parameter too long

Connection/Login Errors shown in the SPOT calibrator app running on iOS/latest Android devices

Apple iOS users when launching the Calibrator app seeing issues with Login.
they see the following display message:
"Error - Did you enter a valid SPoT server API URL into the app's... (continued)

vSmartZone to RUCKUS One (Formerly RUCKUS Cloud) migration process

This article explains v/SmartZone controller managed Access points and Switches to RUCKUS One (Formerly RUCKUS Cloud) migration procedure.

ZoneDirector to RUCKUS One (Formerly RUCKUS Cloud) migration process

This article explains ZoneDirector controller managed Access Point to RUCKUS One (Formerly RUCKUS Cloud) migration procedure.

Information on Ruckus Security policies

Where can customers find information on Ruckus Security policies and Vulnerability reporting?

Ruckus Bonjour Gateway Deployment Guide

How to configure and troubleshoot Ruckus Bonjour Gateway in ZD and vSZ/SZ-100/SCG

Meltdown and Spectre vulnerabilities impact on Ruckus Products

This article explains Meltdown and Spectre vulnerabilities and their impact on Ruckus Products

CISCO Informacast services not working on Ruckus WLAN

InformaCast is an emergency mass notification system that sends critical messages to on-premises devices and mobile users, helping keep people safe — by providing notification solutions... (continued)

ZD/VSCG Ruckus and Intermec devices best practice guide

Scanners using Telnet applications are very time sensitive, and there are some configurations that can help maintain sessions and improve roaming.

Ruckus Rogue Detection type classification on Zone Directors.

Type of Rogue Access Points detected by Ruckus Zone directors

Ruckus Vendor Specific Attributes (VSA) Dictionary File for RADIUS

Free RADIUS dictionary file with Ruckus Vender Specific Attributes (VSAs).

Is there any impact of OpenSSL vulnerability (CVE-2015-1793) on Ruckus Products?

Are Ruckus Products affected by the OpenSSL vulnerability CVE-2015-1793?

I need an MD5 checksum verification utility for Windows for my Ruckus product software file

WinMD5Free is a PC version utility

Ruckus Unleashed to Ruckus One Migration

CONVERT YOUR EXISTING UNLEASHED APs FOR RUCKUS-ONE CLOUD

CP - Setting up MAC Registration with a Ruckus Virtual SmartZone vSZ controller

How to set up Cloudpath MAC Registration with a Ruckus vSZ controller

How to factory reset or factory default different type of Ruckus Access points?

Article explains the physical and command line interface based factory reset procedure for different types of Ruckus Access Points.

How does Ruckus use GRE

How does ZD/SCG employ GRE?

Ruckus AP Troubleshooting

Ruckus AP Troubleshooting

Multicast support in Ruckus

Description of how Ruckus Access Points handle Multicast Traffic

Ruckus ICX 7650 PREM License

Ruckus ICX 7650 uses Self-Authenticated Upgrade (SAU) feature to enable license features.

Ruckus, Miracast & WiFi Direct

Sony Miracast enabled TVs fail when Zone Director WiFi infrastructure system is turned on.

RUCKUS One re-login shows error

Login issues with RUCKUS One WebUI can usually be resolved by refreshing the session, re-typing the URL, or clearing your browser's cache and cookies. If these solutions don't work,... (continued)

Does RUCKUS cloud support COA

Customer has not found COA in documentation. PLM team provided more information about the feature.

LBS

I've seen your roadmap, acquisition of an RTLS company and Marcus' blog on implementing some sort of LBS into your products.
I'm wondering what can we expect from your solution and... (continued)

Client location

Hi, I am a new user of Ruckus, and I want to confirm that it is possible our wireless product can reach the location accuracy level of 3-5 meter to wireless client ?

ZD1200 Location

I'm a complete Ruckus newbie.  I have purchased a ZD1200 and 2 ZoneFlex APs.  I am the local phone company/ISP.  We will be placing the APs in a local fairground.  I... (continued)

AP mount Location

Quick location and speed question.
I have the 7982 AP right now in Basement ceiling because that where's most my AV equipments are.
All are working very smooth great connection... (continued)

Ruckus WIPS & Location Tracking

Does Ruckus provide advanced Wireless IPS and client location tracking services? If not does Ruckus have any partnerships with third party vendors?

SPoT - which ZD firmware version is necessary to deploy positioning?

Hello,
I read & ask for information about what firmware version is neccessary for SPoT deployment and find many different information.
* some Ruckus presentation says that I need... (continued)

vSpot 3.3.0 with SPoT 2.0.21, Valid SPoT server API URL login error.

We've just setup a vSpot system in the office to give it a try, and while everything seems to have gone well setting up the venue and adding the access points, we've been unable to get... (continued)

Announcement: LBS Cloud SPoT 3.5 (GA) and vSPoT 2.4.4 - rolling upgrade

Ruckus

Cloud hosted SPoT 3.5 (GA) and vSPoT 2.4.4 Rolling Upgrade firmware and documentation
have been successfully posted to the Support site, and may be found at the following... (continued)

Hot Spot Walled Garden DNS Entries

I'm having trouble with the the hot spot services walled garden. If I white list a domain by its DNS entry (e.g. www.apple.com or apple.com) unauthenticated traffic still get's blocked... (continued)

how to calibrate vspot with spot application?

deployed vspot but am unable to calibrate the map.have installed the spot app on iphone but states invalid credentials.

Does Unleashed AP support LBS using vSPOT?

I want to know whether UAP support LBS using vSPOT or not.Because UAP made based ZD, I thought it could.Anyone know it?

Is there a ZD location or analytics API?

Using a ZD is there an API or method to get a set of data (outside of the web interface) of currently connected devices and information about how and where they are connected?
For... (continued)

LBS Disabled on wifi0 - Can't connect to vSPoT

Hi,
I'm trying to get my 7372 APs to connect to our vSPoT instance via a ZoneDirector 1100.
We are running the latest firmware on the ZD and APs i.e. 9.10.0.0 build 218.
Everything... (continued)

Announcement: SPoT 4.6.0 and vSPoT 3.6.0 Available!

Good Morning,
 
      Ruckus Wireless Networks announces our newSmart Positioning Technology - SPoT 4.6.0
and vSPoT 3.6.0 (GA) release.  Links to... (continued)

Announcement: SPoT 4.4.0 and vSPoT 3.4.0 Available!

Ruckus is pleased to announce the latest updates are available for Smart Positioning
Technology (SPoT), both Cloud hosted and Virtual SPoT.  The Documentation and FW
links have... (continued)

Announcement: SPoT 2.4 & vSPoT 1.4 are Available!

We are pleased to announce that SPoT 2.4 (cloud based SCG) and vSPoT 1.4 are now Available!Release Notes, User Guides, SPoT FAQ and vSPoT Installation Guides are posted on... (continued)

Ruckus SPoT API - location data - what are units of length and coordinate system zero point?

We are working on the "locations" API integraion and I can not find the information about x/y coordinate system used by Ruckus API. For example, Aruba has zero point in the... (continued)

If I have multiple locations is there a campus director or something to sync everything between all locations?

I have about 8 locations.  All with Ruckus APs.   We have a Blacklist and whitelist at our main location.   We'd like that information along with password... (continued)

Announcement: Cloud Hosted SPoT 4.7.0 and Virtual SPoT 3.7.0 are now Available!

Greetings,   Ruckus DevEng/QA are proud to roll out a new Cloud Hosted SPoT 4.7.0 (GA) and vSPoT3.7.0 release for our Smart Positioning Technology customers.  The new... (continued)

Confused about all the ruckus hardware compatibility (SPoT)

I remember seeing a chart somewhere that listed hardware and compatibility... but can't seem to find it anymore.Anyway, im new to ruckus ,ive only worked with cisco WLC, and Ubiquity... (continued)

Ruckus Cloud hosted SPoT 3.4.2 and vSPoT 2.4.2 are now available

Ruckus Wireless SmartPositioning Technology (SPoT) release 3.4.2 and vSPot 2.4.2 are now installed and available for download on the Support Site (vSPot).Read the Release Notes at this... (continued)

Ruckus IoT BLE module question about location tracking

Our company has deployed Ruckus r710's throughout the office. We also happen to develop a realtime situational awareness platform. We are looking to track BLE tags around the office.... (continued)

Tile app (bluetooth beacons) and Ruckus location tracking

We have a bunch of r720s, but I'm new to the concept of Bluetooth APs and asset tracking. I read that Tile, the lost-item finder app, announced a partnership with Ruckus in Jan 2018... (continued)

Announcement: Cloud hosted SPoT 3.0 and vSPoT 2.0 are posted on Support

The latest firmware of Ruckus SmartPositioning Technology (SPoT), Cloud Hosted v3.0 and Virtual SPoT v2.0,
have been posted to Support with accompanying Release Notes, Quick... (continued)

Announcement: Cloud Hosted SPoT and vSPoT refresh update

Ruckus has posted a refresh update Cloud Hosted SPoT 3.3.7 and Virtual SPoT 2.3.7 to the Support website.Release Notes, User Guide and vSPoT firmware are available for download from... (continued)

Announcement: Cloud based SPot 2.6 & vSPoT 1.6 firmware are available!

Ruckus is pleased to announce that Cloud based SPoT 2.6 and vSPoT 1.6 software are released
and
are now available from the Products Downloads page. 
Please find
the latest... (continued)

Announcement: SPoT 4.3.0 (MR3) and vSPoT 3.3.0 are Available on Support portal

Ruckus Smart Positioning Technology (SPoT) product continues to develop, and the
new 4.3.0 (MR3), vSPoT 3.3.0 firmware is now available to customers, with the links
and... (continued)

Announcement: Cloud hosted SPoT 4.1.7 and vSPoT 3.1.7 (MR) is Available!

Ruckus is pleased to announce our SmartPositioning Technology (SPoT) 4.1.7 is now active in the Cloud, and Virtual SPoT 3.1.7 firmware is now available for download on the Support... (continued)

Announcement: SPoT 4.4.1 (MR4 Refresh) and vSPoT 3.4.1 are available on Support

Busy Ruckus developers announce new SPoT 4.4.1 (MR4 Refresh) vSPoT 3.4.1 release!
this new update includes an nginx fix for upload failures, et al, and are available at these... (continued)

Same SSID at two different locations and different DHCP relay

I am trying to create the same SSID with multiple VLANs and different DHCP relay. Trying to setup same SSID at two different sites with different firewalls. I would like to have the... (continued)

My Ruckus/ZD can provide some minimal location services/information (by triangulation) And yours should too.

Ruckus should include a feature similar to:
This script I wrote that downloads the results of a "get detected" command from a ZD controller. (and processes the downloaded data a... (continued)

Announcement: Cloud hosted SPoT and vSPoT - Best Practice Guide v2.0 is Available

The Ruckus LBS team has compiled results from many QA tested environments
to develop the considerations and best practices for Ruckus Smart Positioning
Technology (SPoT)... (continued)

Announcement: SPoT 3.3.6 and vSPoT 2.3.6 firmware and documentation are now available.

Cloud Hosted Smart Positioning Technology (SPoT) firmware 3.3.6 and corresponding Virtual SPoT 2.3.6 is now available.Find Release Notes, User Guides, vSPoT Installation Guide and... (continued)

M510- How to access the real time GPS location after it was implemented in a moving vehicle.

Suppose If I implement few of the M510 in the school buses now how would I get the real time GPS location of the buses. From where I am able top get the real time location (GPS).

Announcement: Mobile Apps SPoT Calibrator / Locator Mobile App - GA Patch4 Release

Congratulations to our MobileApps team for a new SPoT Calibrator / Locator App release
for Android and iOS with fixes reported from the field.  The App Stores have been... (continued)

Announcement: SPoT 2.0 (GA Refresh) Calibrator / Locator Mobile App for Android and iOS

Another milestone for ourSmartPostitioning Technology (SPoT) teams involved with developing
the latest Calibration/LocatorMobile App for Android and iOS.  Downloadable from their... (continued)

Announcement: SPoT Calibrator / Locator Mobile App 2.0 GA Refresh5 for iOS and Android

Ruckus is happy to announce the release of our newest update to Smart Positioning Technology (SPoT)Calibrator / Locator mobile application for iOS and Android platforms.  New GA... (continued)

Announcement: SPoT Calibrator / Locator Mobile App 2.0 (GA Refresh3) for iOS and Android

Congratulations to the Ruckus SPoT Mobile App developers and QA for this latestrelease
of Calibrator / Locator for SPoT, for iOSand Android.  The Release Notes and play... (continued)

Extract raw data from SpoT

Hello all!I would like to extract raw data from people positioning from SpoT server. I know that there is an API but I would like to know if there is any tool available for that so that... (continued)

Flexmaster ZD BackUps Location

Hello everyone,
Anyone know, where I can find all the backups of the ZDs that makes automatically the Flexmaster in the CentOS / RedHat?
ThankYou,
greetings from mexico !!!

Unleashed R310 move to remote locations

Can I setup one R310 unleashed with the settings I want then
allow 7 others to obtain the settings and then move them to remote locations
without connectivity back to the Master? Will... (continued)

Trying to use SPoT API from java

I am trying to use API Explorer (REST API/ SPoT API ) but I cant figure out the sequence of the API to use ? After Server setup I tried API Explorer, only api_keys other api like... (continued)

spot 3.6 rolling update issue

I wanted to update our vspot 3.3 to the latest 3.6, however the instructions are for vSphere only and I do not see how I cna transfer that method to our vCD setup. Since our cloud is... (continued)

SPoT API. How to understand X and Y

HiI have read the API explorer and I know that Im able to query the properties of a radiomap. I get information like "width", "height" and "scale" got... (continued)

how to know user device position at AP?

hii can't speak English well..i have questionhow to know user device position at AP?how to scan user device? what technology?Best Regards

Migration of ZD controllers location

I have 3+1 ZD configured with SmartRedundancy, they serve different locations and multiples APs, almost 300. The thing is that the ZD will be moved to another location, and with... (continued)

Zoneflex 7782 (Omni) mounted in Dome-Down Position

I have several Zoneflex 7782's mounted in the suggested dome-down position as per the installation guide and have discovered this year that there are 4 units that were mounted in this... (continued)

move unleashed AP to new location w/new master

Other than resetting all my APs to factory defaults, is there a procedure for moving them to a new location that already has APs and a master setup?Explaining the scenario: ... (continued)

SAMs, SCI, vSCG, and SPoT now available as topics in our forums

We have now added product and service topic areas to the forums for the following products:
- Smart Access Management service (SAMs)
- SmartCell Insight (SCI)
- Smart Positioning... (continued)

Announcement: Cloud Hosted SPoT 4.4.3 and vSPoT 3.4.3 Available!

Greetings,
 
      Congratulations to SPoT/vSPoT developers and QA forthis new 4.4.3 / 3.4.3 Release.
The info has been uploaded, anddocumentation... (continued)

Migrate multiple ZD1100 to vSmartZone hosted at remote location

Looking to migrate multiple locations each with a ZD1100 to one vSmartZone hosted at a remote location.  I find documentation on how to migrate within the same network from... (continued)