RUCKUS Cloud

Ruckus Cloud Wi-Fi Cloud Firewall Requirements

Ruckus Cloud Wi-Fi Cloud Firewall Requirements

Does RUCKUS cloud support COA

Customer has not found COA in documentation. PLM team provided more information about the feature.

Cloud activation

Purchased Cloud Subscriptions not showing in RUCKUS One Cloud Portal

Article describes about the steps which are to be performed when the licenses are not available on the Ruckus Cloud UI

Ruckus Cloud Wi-Fi: WebUI minimum screen width

The Ruckus Cloud Wi-Fi WebUI requires that you keep your window at least so wide, or critical information cannot be displayed. There is a warning screen if you get too narrow.

What information is stored on Ruckus Cloud?

Ruckus Cloud has global data centers and stores certain client data there.

Inactivity timeout on Ruckus Cloud

Customer wants to know the inactivity timeout on Cloud WLAN

Connecting to Island / Isolated Ruckus Cloud AP

A Cloud AP that is not connected to the Ruckus Cloud controller will broadcast an Island / Configure-Me SSID which can be accessed wirelessly.

Brownfield switch configuration in Ruckus Cloud

Feature to add production switch to the Rucks Cloud without loosing its existing configuration

Recovering Your Ruckus Cloud Account

Cloud Portal & Support Portal are interlinked, resetting your password on the Support Portal (support.ruckuswireless.com) will reset your Cloud Portal credentials.

Access to Ruckus Cloud Wi-Fi trial account

Customer's registering on the Cloud portal for trial account

How to Disable AP radios in Ruckus Cloud

How to disable AP radios in Ruckus Cloud

vSmartZone to RUCKUS One (Formerly RUCKUS Cloud) migration process

This article explains v/SmartZone controller managed Access points and Switches to RUCKUS One (Formerly RUCKUS Cloud) migration procedure.

ZoneDirector to RUCKUS One (Formerly RUCKUS Cloud) migration process

This article explains ZoneDirector controller managed Access Point to RUCKUS One (Formerly RUCKUS Cloud) migration procedure.

Modify Network Type of a Wi-Fi Network in Ruckus One or Ruckus Cloud

The network type of a Wifi-Network in Ruckus One cannot be modified once created

Cloudpath || How to upload a wildcard certificate on on-premises Cloudpath

This article explain steps to upload wildcard certificate on the on-premises Cloudpath

Setting Time-Based Scheduling of WLANs on Ruckus Cloud

There is an icon under Venue, Networks, to setup time based service schedule for SSID WLANs.

Viewing Subscriptions Information on the RUCKUS One Cloud Portal

Article explains about how to read the Subscriptions page information on the Ruckus cloud

Converting SmartZone AP to Ruckus Cloud Wi-Fi and vice versa

The attached guide will walk thru the steps necessary to convert SmartZone controller managed APs to Ruckus Cloud Wi-Fi, and vice versa.

Ruckus Cloud WiFi won't allow you to change Venue address

Reason and workaround for a known issue WIFI-14785

How to migrate from ZoneDirector (ZD) to the Ruckus Cloud Wi-Fi

See steps to help migrate APs from ZD controller to Ruckus Cloud Wi-Fi management.

Cloudpath integration with Ruckus Legacy DPSK

Customer is trying to authenticate user users based legacy DPSK with the help of cloudpath workflow.

AP License Utilization on Zone Director, SmartZone, Ruckus Cloud

This article is about how the AP licenses are utilized in different platforms (Zone Director, SmartZone, Ruckus Cloud)

Number of DPSKs supported in RUCKUS Cloud per Tenant/account

This article briefs about total number DPSKs supported in RUCKUS Cloud

RUCKUS Cloud || ALTO 21.01.11 || Bulk provisioning of APs using CSV file

Customer wants to provision bulk APs to the cloud using CSV file

RUCKUS Cloud || 21.01.11 || Per client Bandwidth Limitation

The customer environment require 150mbps per client Bandwidth limitation in RUCKUS Cloud

Ruckus Cloud Activation for orders prior to 10th Aug, 2022.

Ruckus Cloud - ZoneFlex AP starting Serial Numbers

Ruckus Cloud WiFi supports ZoneFlex 802.11ac Access Points, but not all ZoneFlex APs support Ruckus Cloud management straight from the factory.
The Table included in this article... (continued)

Adding an existing ICX Stack to Ruckus Cloud account

This document describes the process of adding an ICX stack to Ruckus Cloud account

How to upgrade a T300 AP image for the Ruckus Cloud WiFi

How do I upgrade my T300 AP to be used on the Ruckus Cloud WiFi.

Access points blocked on Ruckus Cloud Due to Country Code Restriction

An error which pops up on the events tab on the Customer's RuckusOne account

Does the Network Name needs to be unique in Ruckus Cloud WIFI

This article explains whether the Network Name needs to be unique in the Ruckus Cloud WIFI.

Invite VAR / 3rd Party Administrator on the Ruckus Cloud

The article has got step by step instructions to invite the partner as 3rd Party Administrator on the Ruckus Cloud portal

How do I find Ruckus Cloud Wi-Fi Version / Release Notes?

Ruckus Cloud Wi-Fi Version number, Release Notes

What link should I use to access RUCKUS One Cloud portal?

Links to log into RUCKUS One Cloud portal.

Viewing the Licenses for MSP Customers in the RUCKUS One Cloud Portal

This article provides instructions on how to view RUCKUS One License for MSP Customers in the RUCKUS One Cloud Portal

How to enable/disable Notifications/alarms on Ruckus Cloud(R1)

Steps to enable/disable the Notifications/alarms on Ruckus Cloud(R1)

Viewing the Licenses for RUCKUS End Customers in the RUCKUS One Cloud Portal

This article provides instructions on how to view RUCKUS One License for RUCKUS End Customers in the RUCKUS One Cloud Portal

How to find the Tenant ID from cloud portal?

This article explains where we could find the Tenant ID of cloud portal

LTE AP cloud connectivity debugging

Basic debugging steps and reason for the LTE AP connectivity issue on cloud.

How to convert ZoneDirector AP to Cloud Wi-Fi

The attached guide helps convert a ZD managed AP for use on Ruckus Cloud Wi-Fi.

Can only add 7 Networks to Cloud Venue

Ruckus Wi-Fi cloud limits the number of WLAN / Networks per Venue to 7, because R310 has 8 SSID maximum.

Unable to login to Cloud Mobile App

Customer was unable to login to Cloud mobile app and gets error : "We are not able to load data for this account. Please try again later."

WISPr Setup for Cloud Wi-Fi environment

The attached guide will help setup Captive Portal (WISPr) in the Ruckus Cloud Wi-Fi environment.

CP - Cloudpath error in accessing DPSK pool

t2.lte-cloud.ruckuswireless.com no longer active

https://t2.lte-cloud.ruckuswireless.com/ no longer active after 19.01 upgrade

Unable to delete Cloudpath administrator

Unable to delete or remove an administrator account from Cloudpath server

MAC Registration Troubleshooting in Cloudpath

This article explains the steps to trouble-shoot MAC Registration issue in Cloudpath.

Ruckus Cloud - WiFi - Guest Pass - Create a new guest pass for an expired guest

Ruckus Cloud - Guest Pass Creation for an expired guest

Whitelisting Ruckus Cloud Controller IP addresses for Access Point connectivity

These are the URLs that need to be added to Firewall/Content Filters, that will allow Ruckus Access Points to connect successfully to RUCKUS-ONE

Captive Portal / WISPR does not work properly when using On Prem Cloudpath and RuckusOne

When customer uses RuckusOne and On Prem flavor of Ruckus Cloudpath, the WISPR / Captive Portal authentication flow fails with error code "An error has occurred" with... (continued)

CLOUD

What equipmentscan I control in Ruckus Cloud?

Ruckus Cloud SMS

Dear Ruckus Cloud, does ruckus cloud be able to get report phone number of client that use SMS as authentication? 

Ruckus cloud features

Hello, we have been working on a proposal for a Ruckus cloud implementation for a specific project. We have identified a couple of features that we believe are already included in cloud... (continued)

Cloudpath vs RuckusCloud

what is the difference between CloudPath and Ruckus Cloud WiFi? Does CloudPath feed into Cloud WiFi or there is integration between two systems?

Ruckus Cloud Encryption

Is there a way to change Ruckus Cloud Encryption from CHAP to PAP?

Ruckus Cloud - KFM only Error

Since the weekend I have been unable to log into the Cloud dashboardhttps://cloud.ruckuswireless.com/redirector?region=EUI only get "KFM only" displayed.I have tried using another... (continued)

Ruckus Cloud website down?

Is the Ruckus Cloud website degraded for anyone else? All customers' devices are "disconnected" and website is in a read-only mode for me and my coworker.

Cloudpath ES

HI, Can anyone say me what is Cloudpath  and how it work ,and how to install it .thank you

Ruckus Cloud wont accept CloudPath server URL

Hello,
We were just granted a trial for CloudPath. I'm trying to add it to the Ruckus Cloud, however when I enter the provided information it states that the URL provided cant be saved... (continued)

Ruckus Cloud Controller V/s ZD

Hi,
I am just wondering how Ruckus Cloud Controller matches up with hardware ZD.
Are all features in ZD also available in cloud controller? If not, then which one are those which are... (continued)

Welcome to Ruckus Cloud Beta - Phase 2

Select partners and SE's have been invited to this beta program. If you wish to participate in this beta, please reach out to david.park@ruckuswireless.com 

Does Ruckus Cloud supports REST API?

I'm looking into the alternative for our existing customer, who is using Cisco Meraki. And one of the use case requires user creation via RESTful API. Is there any programmable way to accomplish that?

How to become a provider on Ruckus Cloud?

We are a hotspot service same as purple and we would like to use Ruckus Cloud with our application. We were trying to test with the trial license but it's not possible to edit the... (continued)

Support Ruckus Cloud Alpha Server

I was on contact with support from Ruckus Cloud Alpha Server to validate this Manager with my hotspot solution, but it's been a week without an answer from the support.Can I get some help?

Ruckus Cloud API Wispr Login

Hello,Does someone has a complete documentation on Ruckus Cloud External Captive Portal (Wispr) login? I found a document on internet and I'm trying do decrypt the user's Ip with... (continued)

Rockus Cloud WiFi DEMO

I have an unleashed network with 16 APs (4 R600 and 12 R310) and I want to try Ruckus cloud.... Does any one know if I could add 10 APs from my 16APs solution without problems?

Cloud Wi Fi version?

Hello, where I can lookup for Ruckus Cloud version I'm in? it's very odd because I cannot see new features that was released in 2017.1 update, like search for events. And in... (continued)

CloudWiFi and WPA3

When will cloud controller support the WPA3 certified APs. I note that when creating a new network and wishing to use WPA, the options are WPA and WPA2 despite the fact that the newer... (continued)

Configuring VLAN's on R710's on Ruckus Cloud

Hi AllI am brand new to the Ruckus product. My client purchased 2 x R710's that he would like to install at his site and manage via Ruckus Cloud. The client is running a Corporate and a... (continued)

How do I create hidden SSID's in Ruckus Cloud?

Got my APs onboarded but it doesn't appear that there's a way to create hidden SSIDs using Ruckus Cloud, or am I missing something?Also, how do I SSH into my APs now? the Default... (continued)

Welcome to the Ruckus Cloudpath support forum!

Cloudpath is a multi-faceted solution that makes secure connectivity, easy! With a comprehensive on boarding platform and built-in radius and certificate authority Cloudpath is all you... (continued)

Ruckus Unleashed/Cloud Wi-Fi Network Setup - Details

I have being using Ruckus with SCG, vSZ etc.Now for a new customer deployment, I am just thinking whether we can use Ruckus Unleashed/Cloud Wi-Fi since customer doesn't want to invest... (continued)

How to delete AP in the latest ruckus cloud web?

I am a ruckus cloud trial user and my trial account has expired,I found that ruckus cloud had been upgraded, but my AP 310 could not be removed from the ruckus cloud web, the AP... (continued)

Ruckus Cloud Wi-Fi Maintenance Notification - 17.01.B

Dear Ruckus Cloud Wi-Fi Admins:
 

The EMEA 17.01.B maintenance update is scheduled for July 18th, 2017 at 9pm PDT 
till July 19th 2017, 5am PDT.
  
Ruckus Cloud... (continued)

Problem to add R300 AP to Ruckus Cloud Controller

Hi there, i got the ruckus cloud controller trial the other day and added a ZoneFlex R300 Access Point. The problem is I can't not see the AP to do any configuration and always says is... (continued)

HTTP access to zoneflex on ruckus cloud

We've recently moved from an old ZD setup to the cloud option.  I'm pretty disappointed in the amount of access I have lost when it comes to the equipment we've purchased.... (continued)

Ruckus Cloud, no custom hotspot option ?

Hi,I signed for a 60-day trial of CloudWiFi. There is upcoming event where I could test some of the Ruckus equpment and Cloud service.Soon after initial setup I found that I can't... (continued)

ICX Switches - Integrate with Ruckus Cloud platform?

Can the ICX switches fully integrate with Ruckus Cloud?I have been using the Ruckus cloud platform and wanted to know if the ICX switches could be managed via the cloud portal?I have... (continued)

Apple Connection issues with Ruckus Cloud

Over the last few months I have noticed that Apple devices have connectivity issues with Ruckus Cloud APs. Macbooks, AppleTVs, iPhones, the whole gambit. I am seeing it at different... (continued)

Ruckus Wireless Cloud License Server

Ruckus Wireless Cloud License Server can't [Sync Now] correctly:there was something wrong with out  Ruckus Smart Zone 100, and it has been Reset to the factory values. Now the... (continued)

To cloud or not to cloud the Zone Director?

Our ZD1100 and Aps are end of life. We are evaluating the refresh routes. The question we have is what are the pros and cons of using a virtual appliance zone director on-prem vs the... (continued)

Guest access via Cloudpath using Cloud Wifi

I tried setting up a simple arrangement where users could request guest access via CP.  I see that the certificate is issued but the user fails to join the Guest Access SSID that... (continued)

disconnect from cloud

When we setup a ruckus AP in the Ruckus Cloud Wifi console, it starts the proccess of registration, but then just appear it in the console with this message: disconnected from cloud.The... (continued)

Connect R500 AP to cloud vSZ

Dear Ruckus users,I've been working on a vSZ deployment for a while late last year and got it working with a testAP and was very impressed. Now, we've got some projects that will... (continued)

CloudWifi Questions

HI,I am looking at getting rid of my ZD and shifting over to CloudWifi, but i have a few questions first:Reasons are we are moving to 2 sites, and our ZD is old.1) Do i need to open any... (continued)

Migration ZD to Cloud

We are thinking about migrating from two ZD3000 to Cloud Controller.We cannot find an migration document yet, is there one available?Do we have to update the firmware of our existing... (continued)

Cloud Event Notifications

I am testing the Cloud service event notification. I have setup a notification email address but see nowhere to define what notifications should be forwarded to the configured address.... (continued)

wifi4eu with Cloudpath

Hello,Has anyone put a WIFI4EU scenario with Cloudpath into production?

Cloud DHCP Service Profiles

Can
anyone provide more detail on how the dhcp service profiles work ? Does this
activate a dhcp server on every AP within the selected venue or does it relay requests to the cloud... (continued)

R750 Disconnecting from Cloud

I added 5 R750 APs to the cloud. One of them stays connected. The other four will connect and then disconnect every half hour. Any ideas?

Remove CloudPath from laptop?

Many of our users are losing connection to our wireless network every time they undock their laptop, and then have to go through the entire enrollment process again to get reconnected.... (continued)

Ruckus Cloudpath and Cloud WFi integration with Exabeam or SecureWorks for log forwarding

We are required to forward all logs to a cloud-based SIEM like Exabeam or SecureWorks from Ruckus CloudPath and CloudWifi.

Will ruckus cloud respond to dynamic vlan assignments from a RADIUS server?

I'm using a trial ruckus cloud account. I think freeradius is returning the correct attributes on the accept but the authenticated user still ends up on vlan 1. I can't find any... (continued)

Ruckus Cloud hosted SPoT 3.4.2 and vSPoT 2.4.2 are now available

Ruckus Wireless SmartPositioning Technology (SPoT) release 3.4.2 and vSPot 2.4.2 are now installed and available for download on the Support Site (vSPot).Read the Release Notes at this... (continued)

Announcement: Ruckus Cloud WPA2 KRACK update starting tonight Nov 7, 2017 (PDT)!

Dear Ruckus Cloud Wi-Fi Customer,
We are rolling out a security patch to address KRACK vulnerabilities in WPA2. To learn more about KRACK and associated vulnerabilities,... (continued)

Announcement: Ruckus Cloud Mobile App for iOS/Android early access program

Ruckus Cloud product developers are happy to announce the first release of the Cloud "Mobile App"interface for iOS and Android.Released with Kumo build 16.02.0x, the App can... (continued)

Making Ruckus Cloud work with VLAN based IP configurations

I have a simple network, with three vlans (Data, Voice, and Video).  I've entered all three wireless networks into my Ruckus Cloud account, and assigned each to the proper vlan... (continued)

Ruckus Cloud WiFi integrate with Envoy visitor system

Would like to distribute guest SSID credentials through Envoy Visitor registration system.

Ruckus Cloud Wifi - log traffic information for wired clients ?

I have read it is possible to maintain a traffic log of client data per venue using an external syslog server. Is it also possible to log traffic for wired clients ?Any guidance would be appreciated.

Failed to erase network or make any changes to Ruckus Cloud effective

Every time I try to delete a network or make any kind of change in Ruckus Cloud, I get the error message described below just after pressing OK to confirm the change.I can navigate... (continued)

Ruckus Cloud Outage - Network Down - APs and Licenses got deleted

Received alerts this morning at 4am PST all our licenses expired.  Checked online and all our APs got deleted.Got on the phone with Ruckus and they say its a known outage.Anyone... (continued)