Ruckus WatchDog Support
Learn More
Download these documents to find out more about our support offerings.
Ruckus Networks offers flexible and comprehensive support offerings for our wired and wireless products. Customers can select different SLAs for hardware replacement, add-on services like onsite engineer support, testing-as-a-service, Designated Support Engineers and more. Our goal is to match our capabilities to your specific needs.
WatchDog Overview
WatchDog Support is Ruckus’ base level support offering. It provides customers with a strong foundation of support capabilities, including: 24x7 Technical Assistance, Access to software updates & major upgrades, more aggressive hardware replacement options and the ability to leverage the Ruckus Diagnostic Dashboard tool.
- WatchDog End User Support: this offering is for customers who wish to engage Ruckus directly for their support needs.
- Partner WatchDog Support: with this offering, support is provided by Ruckus-qualified partners who deliver frontline support to the customer. Ruckus provides backend support to the partner, but do not interact directly with customers.
Benefits Overview
| Support Services | No Support |
WatchDog | Support Associate |
| Support Portal Access |
Limited |
Full |
Full |
| Tech Support and RMA |
Warranty Only |
Full |
Full (partner provides front line support) |
| Knowledge Base | Limited |
Full |
Full |
| Product Info |
No |
Full |
Full |
| Online Training Access | No |
Full |
Full |
| Support Forums |
Yes |
Yes |
Yes |
| Software Updates and Upgrades |
Warranty access only | Full |
Full |